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Porto Mare Hotel
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Reviews (2,267)
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1,166 - 1,171 of 2,267 reviews
Reviewed May 29, 2013

Porto Mare is a beautiful hotel, and the food is excellent, it probably has the cleanest pools ever if fact the whole complex is spotless, we cannot praise the hotel enough generally. On a downside if you order a bottle of wine with dinner either drink it all or take it back to your room as despite us asking and being assured that we could leave it with our room number and would receive it on the next night, this was not the case, and what's more when we were checking out we found the waiter had given himself a tip after we had signed the till receipt. My husband and I tip well (20%) when it is deserved so we were not happy that this waiter not only lied to us but tipped himself, so be sure to line through the tip part of the bill.

Room Tip: All the rooms are well equipped from what we saw, we had a suite overlooking the sea it was magnificent and well equipped.
  • Stayed: May 2013, traveled with family
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2  Thank Debroe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Porto Mare Hotel, responded to this reviewResponded June 4, 2013

Dear Guest,

Thank you for staying at Porto Mare hotel and for the feedback about it.

I apologize for any misunderstanding regarding the points raised by you and promise very good attention on both of them and send you feedback about it.

Warm regards,

Muito obrigado

. ..

ANTONIO PAIS

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 29, 2013

We were allocated this hotel when our original choice was overbooked.We were happy with this hotel as the replacement. The hotel looks impressive and is set in very pleasant gardens. Although it is some distance from the centre of Funchal there is an efficient courtesy bus service to the centre.
Our room was spacious,immaculate and well appointed though we were surprised not to find a directory of the hotel's facilities and services on the coffee table or desk. The en-suite bathroom was compact but well eqipped and both it and the room were kept spotlessly clean.
The staff were friendly and obliging and their ability to switch from one language to another was impressive.
We were on half board and were impressed with the food at both breakfast and dinner both meals being taken in the buffet restaurant. Our only complaint was that the food on the hot buffet at dinner did not always live up to its name and was warm rather than hot.The hotel is still having problems with the wifi service but we are sure it will be overcome. If we return to Maderia this hotel, provided it has not changed ownership, would be high on our list of places to stay.

Room Tip: A room overlooking the pool or garden would be good.
  • Stayed: May 2013, traveled as a couple
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3  Thank GandISomerset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Porto Mare Hotel, responded to this reviewResponded June 4, 2013

Dear Guest,

Thank you for your recent stay at Porto Mare hotel and for giving us feedback about it on tripadvisor.
We are also pleased to know that overall you had a positive holiday experience and yes, WI_FI is coming soon within all Vila Porto Mare resort.

It will be a great pleasure to welcome you on a future visit to Madeira.

Warm regards,

Muito obrigado

. ..

ANTONIO PAIS

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 28, 2013

This hotel is a perfect holiday destination. It is an ideal combination of superb architecture, brilliant landscape and garden design, excellent service and fine food. It is a surprise it is not a five star rated, but that can only be because the star rating system does not take account of the general feel of the place.

We became hotel snobs while we were there, comparing other hotels we saw with the Porta Mare, noticing how square and boxy many other hotels seemed with little but concrete areas for lounging. Our hotel by contrast, had cleverly overlapped underground pool,spa and conference areas with exotic gardens above. A clever way to use the hillside location.

The staff were all wonderfully attentive and the high training standards really showed.

We would gladly return and happily recommend it to anyone.

Room Tip: Probably all rooms are good but 2382 was brilliant, more like an apartment.
  • Stayed: May 2013, traveled as a couple
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1  Thank David T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Porto Mare Hotel, responded to this reviewResponded June 4, 2013

Dear Guest,

You quoted on your rewarding review “we would gladly return and happily recommend it to anyone”… I answer, saying that we gladly welcome you or any other friends recommended by you.

See you soon,

Warm regards,

Muito obrigado

. ..

ANTONIO PAIS

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 28, 2013

Just returned from Madeira and stayed at the Porto Mare Hotel for the third year following, we had another relaxing holiday, the staff are so friendly and helpful, our room was superb and kept clean and tidy as was the hotel and all the facilities, pools, gym.
Although there is wifi in certain areas of the hotel, they are in the process of installing wifi throughout the hotel and rooms. The gardens are kept beautiful and very floral.
We just can't fault this hotel that's why we keep returning.

  • Stayed: May 2013, traveled as a couple
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1  Thank Alan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Porto Mare Hotel, responded to this reviewResponded June 4, 2013

Dear Guest,

Thank you for your feedback posted on tripadvisor and thank you for the 3rd stay at our property.

Yes soon we will have Wi-Fi within all the Vila Porto Mare properties.

Sincerely hope to see you around soon,

Warm regards,

Muito obrigado

. ..

ANTONIO PAIS

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 26, 2013

This is the 6th time we have stayed here at the Residence in our timeshare apartment, once again we had a lovely holiday. The staff are excellent, nothing is too much trouble. The facilities are excellent and the hotel is set in beautiful gardens - another great year.

  • Stayed: May 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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1  Thank SandraDocherty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Porto Mare Hotel, responded to this reviewResponded June 4, 2013

Dear Guest,

Just a short note to thank you for your feedback and a “long” thank you for staying with us so many times.

It will be a pleasure to welcome you for your 7th stay with us.


Warm regards,

Muito obrigado

. ..

ANTONIO PAIS

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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