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“December Delight” 5 of 5 stars
Review of Porto Mare Hotel

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Porto Mare Hotel
Ranked #8 of 87 Hotels in Funchal
Certificate of Excellence
Southend-on-Sea, United Kingdom
Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“December Delight”
5 of 5 stars Reviewed December 16, 2012

This is part of the Porto Bay Group's large complex overlooking the sea by the Lido. Indeed, it is so large that it took us a couple of days to really find our way around. We were provided by the hotel with a diagram but it could be considerably improved. It needs a handy , comprehensive guide detailing all the facilities available to guests in the complex and a good map showing exactly where everything is, as part of the welcoming procedures.The staff led by an experienced Manager were without exception most helpful and friendly.The breakfast buffet style is comprehensive but although the dining room is very large it was only just possible each morning to find a table for four people together. The star was the ever-smiling "omelette" queen who kept calm whatever the pressure.We dined on two evenings in the hotel restaurant for buffet meals - one a fish evening - with a wonderful selection and the other a Portguese evening - both could be recommended. However, we made three very short telephone calls from our room to our usual taxi driver but found the cost at 3.25 euros each exhorbitant. Overall, we would be happy to return to this good value 4-star hotel.

Room Tip: Sea view 5th floor
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  • Stayed December 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank objective_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Porto Mare Hotel, responded to this review, January 10, 2013
Dear Guest,

Thank you so much for such a nice review with feedback from your holidays at Porto Mare hotel that I will proudly share with my team.

We will be most pleased to welcome you in a near future,

Wishing you a great year,

Warm regards,

Muito obrigado

. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (469)
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English first
London, UK
Level Contributor
95 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed December 12, 2012

We stayed for a week. The Porto Mare was so busy, we had to split our booking between 2 providers. The grounds were beautiful and green, makes you wonder why other hotels didn't put more effort into their grounds rather than acres of souless concrete/pool side.

We used the voucher system for meals as we were on half board. All meals and food excellent.

Room a very good size and kept clean.

Pool was excellent and well used. All in all, not much else to add to the other reviews and photos. Staff were very switched on and helpful considering TAP forgot our bags and we needed to swop our rooms.

Room Tip: Ones looking into gardens above pool are pleasant, although very slight hum from pool ventilation sy...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
4 Thank RoamingRobin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Porto Mare Hotel, responded to this review, December 17, 2012
Dear Guest,

Many thanks for the “Top spot” review shared with so many other holiday makers.
Really happy to learn that you had a positive holiday experience and It will be a great pleasure to see you around soon,

Wishing you a Merry Christmas and all the best for the forthcoming year.

Warm regards,

Muito obrigado

. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed December 12, 2012

My wife and I have been using either the Porto Mare or the adjoining Eden Mar every year since 2007, with all but one of those weeks taken in early December, as a break from the awful British climate and to time it with the switching on of Funchal's terrific Christmas lights.

One of the best criteria for gauging the true quality of a hotel is in the quality of the staff and here they are second to none. Take for example the room maids who are all super friendly, helpful and efficient. Nothing is too much trouble for them.

It goes without saying that we obviously love staying here - we had a superior room with a nice garden and sea view on the 3rd floor which gives great views. We booked the package with Thomson and they were first class throughout. I tried to book independently with the hotel discounts which we are entitled to, but I couldn't get within £100 of the Thomson prices. And of course we let Thomson's reps take the strain. I suppose that booking directly with the hotel might allow a more precise selection of room - some are slightly east-facing, some slightly west-facing, some direct onto the sea. Except on the ground floor they all have good views, but the amount and timing of sunshine they receive can vary as with all hotels.

On arrival we bought a 3-night package in the Atlantida restaurant which not only gives you a good discount but we also got our own 30% discount applied on top of that as Prestige Gold customers (having stayed 5 times or more). This meant a total price of just 102 Euros for the two of us for 3 nights, for 3-4 courses. I almost felt guilty at such a deal (but not quite).

The gardens were as beautiful as ever, the weather warm and dry and usually sunny or bright. In fact of our 6 holidays the worst weather we had was not in December, but in September a few years back.

As far as my wife and I are concerned the Porto Mare absolutely suits us, because apart from the hotel itself, we love the location, offering a long, beautiful coastal walk westwards, with plenty of cafes en route, or an easy 30-40 minute down-hill stroll into Funchal. Probably the only two easy strolls on the island !

You also have plentiful supermarkets, cafes, and restaurants close by; a very convenient and frequent bus service; and a taxi rank. The 40 minute journey on the No. 48 bus to Monte is an absolute must, then finished off with a 5-minute walk to the majestic Monte Palace Gardens and/or a stroll around to the toboggans or the chair-lift back down to Funchal.

For anyone like me who likes to walk in the mountains on their own and not with guides and strangers, and not wishing to drive, the taxis all offer fixed prices. A trip up to Pico Arieerio costs 40 Euros and if you plan to walk the ridge to Pico Ruivo and onto Achada Teixera, you can reckon on 90 Euros for the two legs. It's a fantastic walk but I did it in the worst of weathers in 2008 and that is not to be recommended.

My tip to anyone visiting Funchal for the first time would be to download a copy of relevant bus routes and timetables before leaving the UK. And buying blocks of cheap tickets from the shop outside the Eden Mar reception.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
5 Thank DC2009Uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Porto Mare Hotel, responded to this review, December 17, 2012
Dear Guest,

Many thanks for such a positive feedback about another stay at Porto Mare hotel.
Glad that you took advantage of some of the benefits of being a repeated guest at any of the Porto Bay properties.

It will be a great pleasure to welcome you again soon,

Wishing you a Merry Christmas and all the best for the forthcoming year.

Warm regards,

Muito obrigado

. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bubbenhall, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 12, 2012

Everthing good to say about the Porto Mare has already been said and there is nothing bad to say!
Rooms, people, facilities, location, care, smiles and so on!
Our first visit to Madeira made all the more memorable by our welcome.
The breakfast, poolside was good enough to last the whole day. Starting with "champagne", the choice was nearly infinite!
Complaints - I could find nowhere to watch the England v New Zealand rugby international (on Sky). This is of course not a serious comment!

Room Tip: We booked a garden view but could see the sea, so........brilliant room!
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Tony S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Porto Mare Hotel, responded to this review, December 17, 2012
Dear Guest,

Thank you for sharing your thoughts about another holiday experience at Porto Mare hotel…What a great pleasure we have to know that you had such a positive stay with us..

See you soon,
Wishing you a Merry Christmas and all the best for the forthcoming year.

Warm regards,

Muito obrigado

. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwich, United Kingdom
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed December 12, 2012

This is probably our 16th time staying at Porto Mare. As usual standards were high. The staff are the friendliest and most helpful you can find. Rooms and all public areas are clean.
Just one question does the management think there will ever be wi-fi access in private rooms?
Have 3 more trips planned for 2013. Can't wait to see all our friends again.

Room Tip: Ask nicely!
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  • Stayed December 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank stewardess1892
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Porto Mare Hotel, responded to this review, January 10, 2013
Dear Guest,

THANK you sixteen times, thank you for your loyalty to our hotel and thank you also for your feedback....“Just one question does the management think there will ever be wi-fi access in private rooms?..My answer: YES we have already installed wi.fi at The Residence and soon we will do it in the Porto Mare and Eden Mar hotel.

Wishing you a great year,

See you soon,

Warm regards,

Muito obrigado

. ..
ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stirling, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 11, 2012

Third stay of two weeks at Porto Mare hotel and never had to complain. Must agree with other reviews with regard to staff, cleanliness, situation, ammeneties, service, range of restaurants, both in and around the hotel. Although hotel was full due to refurbishment of sister hotel we were allocated the room we requested. Have stayed in 4 other 4/5 star hotels in Funchal but this is by far our favourite and we will return.

Room Tip: All rooms are good, face south for all day sun, east for morning sun etc., garden view may sometimes...
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank curly43_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Porto Mare Hotel, responded to this review, January 10, 2013
Dear Guest,

Just a short note to thank you for the 3rd stay at Porto Mare hotel and for your review posted on tripadvisor- Glad to know that you had a another positive holiday with us and hopefully we will welcome you back soon.

Wishing you a great year,

Warm regards,

Muito obrigado

. ..
ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds, United Kingdom
Level Contributor
68 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed December 8, 2012

This was our second stay in The Residence this year. We stayed in a studio this time as we were only there for a week and an apartment was unavailable at the time of booking. However, the furnishings and facilities lived up to our expectations. Our balcony overlooked the beautiful garden and was quiet and private. We had hoped we might have been upgraded to an apartment but on our arrival the manager Antonio Pais phoned us himself to explain why this was not possible. We loved this personal touch.
This time we booked for the free tour of the hotel gardens which I thoroughly recommend. Cindy was a knowledgeable and charming guide and we were so impressed with the orchid garden which is the special project of Antonio Pais.
We enjoyed the entertainment in Eden Mar - some excellent bands like The Black Dog Blues Band. We also appreciated the two indoor pools as the weather wasn't brilliant - not that it stopped us enjoying ourselves!
The icing on the cake was meeting our maid, Zelia, from our last visit; it was like meeting an old friend! This is what makes Porto Mare so special: in every aspect guests are made to feel that their comfort and enjoyment is central to every menber of staff.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Violet006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Porto Mare Hotel, responded to this review, December 17, 2012
Dear Guests,

What a “great” review about another holiday experience at Vila Porto Mare.
It is rewarding to learn that after so many visits you keep profiting from the resort facilities and services provided by my team. I also take the opportunity to thank you for the public praise of Cindy and Zita… they are two out of nearly 240 staff members that do their best to keep the standards offered by us and they will be most pleased to receive your thoughts.

Wishing you a Merry Christmas and all the best for the forthcoming year.

Warm regards,

Muito obrigado

. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Porto Mare Hotel

Property: Porto Mare Hotel
Address: Rua Simplicio Passos Gouveia, 21, Funchal, Madeira 9004-532, Portugal
Phone Number:
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Funchal
#6 Spa Hotel in Funchal
#8 Luxury Hotel in Funchal
#10 Romantic Hotel in Funchal
#12 Family Hotel in Funchal
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Porto Mare Hotel 4*
Number of rooms: 198
Official Description (provided by the hotel):
The Porto Mare hotel occupies the central wing of the Vila Porto Mare resort and benefits from the use of all its facilities. There are many different corners and atmospheres here ... something new to discover every day. The rooms combine views over the ocean with tropical gardens. Four restaurants, six bars, an ice-cream parlour, five pools, SPA, sports and children's facilities... ... more   less 
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Also Known As:
Porto Mare Funchal
Porto Mare Hotel Madeira/Funchal
Porto Mare Madeira

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