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“A fantastic hotel with just the best staff!”

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Madeira Regency Cliff
Ranked #13 of 86 Hotels in Funchal
Certificate of Excellence
Dartmouth, United Kingdom
Level 1 Contributor
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“A fantastic hotel with just the best staff!”
Reviewed May 30, 2011

We stayed at the Regency Cliff, Madeira from 21 - 28 May 2011 and had the most wonderful time at this beautiful hotel. The quality and cleanliness of the place is superb. The hotel manager Iolanda invited us for a free cocktail evening with the guests which was a lovely gesture. She is a delightful person. All the staff are excellent at their job. I would like to thank in particular Suzette, Receptionist extraordinaire who made us laugh lots and the Restaurant Manager who was friendly and couldn't do enough to help. Well done all of you! The breakfasts are amazing with more than enough to keep you going for the rest of the day, we even had champagne on one of the mornings! The rooms are spotless and all have stunning views over the sea. The walk into town is a pleasant and easy 30min stroll down a plam tree lined promenade. There are many wonderful restaurants within 10mins walk of the hotel including our favourite, the Cavacas fish restaurant which has an open top over looking the sea, just awesome! Would we come back again? Damn right we would! It is just the best hotel you'll ever stay in for the money!

Room Tip: Ask for a Premier but ask nicely, they deserve it
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  • Stayed May 2011, traveled as a couple
    • Value
    • Location
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Helpful?
3 Thank Philhayward
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RegencyClif, General Manager at Madeira Regency Cliff, responded to this review, June 20, 2011
Dear Guest,

Thank you for sharing your opinion with Trip Advisor readers. We are delighted to know that you enjoyed your holiday in our hotel and that our Staff excedeed your expectations. We also thank you for your kind comments about our services. We hope to see you back in a very near future.

With warm Regards

Iolanda Fernandes
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (346)
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Stony Stratford
Level 5 Contributor
66 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed May 25, 2011

I can only echo the previous reviews, we travelled to Madeira for the first time having chosen this Hotel based on the comments. We were celebrating our 30th Anniversary so I had ordered flowers, wine and fruit for the room, all was perfect on our arrival and the Hotel has also provided a bottle of Champagne as their gift. The room was perfect, it was spacious and had some very nice touches. We were on B&B basis, the choice at breakfast was excellent and kept us going for most of the day, we also took up the special price for 3 evening meals and found the food to be very good. When on holiday we tend to enjoy walking so found the walk into the centre of Funchal a good way to keep fit, there are several routes to take, highroad (missing a lot of the gradients), low road (a little more energetic) and along the promenade (similarly energetic). Restaurants close to the Hotel worth a try are the Real Canoa & O'Classico. All in all a fantastic trip made all the better by the staff at the Regency Cliff, Obrigado!!

  • Stayed May 2011, traveled as a couple
    • Value
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Helpful?
8 Thank sejambi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RegencyClif, General Manager at Madeira Regency Cliff, responded to this review, May 26, 2011
Dear Guest,

It was with great joy that we learned that we managed to fulfill your expectations. Thank you for your kind comments about hotel and service, which I will sure share with the whole Team.
We hope to have the pleasure of welcoming you in a near future,

Best Regards
Iolanda Fernandes
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chester, United Kingdom
Level 3 Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed May 25, 2011

This is our third stay at the Madeira Regency Cliff. As soon as we arrived we felt 'at home' with the staff continuing to be very welcoming and helpful in all aspects of our stay. Spacious rooms have a full or near full view of the sea and the restaurant provides excellent meals. Hotel offers a limited courtesy taxi service into town but frequent local buses are within 100 metres. Good selection of shops and other restaurants are within easy reach. Already looking forward to our next stay!!

Room Tip: All rooms are very similar and with the same view!
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  • Stayed May 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ebball
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RegencyClif, General Manager at Madeira Regency Cliff, responded to this review, May 26, 2011
Dear guest,

We thank you for your continued preference and for sharing your opinion about our hotel.
We are very glad to learn that you are already looking forward to your next visit.
Usually you stay in a superior room, which is more spacious than our standard rooms, but as you say, from all rooms you have a view of the sea which is much appreciated by all our guests.

We all look forward to welcoming you on your next visit to Madeira.

With warm Regards
Iolanda Fernandes
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level 4 Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed May 24, 2011

The Madeira Regency Cliff hotel has many positive attributes (convenient location, excellent views, small size, good facilities), but above all the thing that makes this an exceptional hotel is the friendliness and efficiency of the staff. They really do make you very welcome.
We stayed half-board, and were very happy with the quality and available selection of evening meals. There was also a good selection available at breakfast.
Local attractions are fairly limited, however there is a free twice daily shuttle service into Funchal using local taxis. The hotel reception staff were also able to arrange various fixed price taxi excursions for us which was really helpful as one of our party had limited mobility.
We really enjoyed our stay and look forward to returning to the Madeira Regency Cliff Hotel.

Room Tip: Ask for a room that gets the sun in the morning.
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  • Stayed May 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank JandKUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RegencyClif, General Manager at Madeira Regency Cliff, responded to this review, May 26, 2011
Dear Guest,

Thank you for sharing your experience with trip advisor readers. It was with great pleasure that we learned that you enjoyed your holiday in our hotel.
We sincerely hope to have the pleasure of welcoming you in a near future.

Best Regards
Iolanda Fernandes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kibworth Leicester England
Level 3 Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed May 18, 2011

After visit number seven, it just gets better and better. The welcome from all of the staff is brilliant. They are all so caring, friendly and professional that you can not fail to feel part of a family who are determined that your stay will be relaxing and enjoyable. The food is of the highest quality and the mixture of buffet style and waiter service evening meals provides guests with a variety of themed nights with food prepared in the style of countries from arond the world. The hotel itself is spotless and situated in a commanding position on the outskirts of Funchal on a bus route which provides a regular and inexpensive service. Alternatively, the town centre is within comfortable walking distance. There is a variety of activities around and within the hotel. If Madeira is your choice of holiday destination, then the Madeira Regency Cliff is THE place for you to stay.

  • Stayed May 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank tiger1944
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RegencyClif, General Manager at Madeira Regency Cliff, responded to this review, May 26, 2011
Dear Guest,

First of all I would like to THANK YOU for your great support by staying with us so many times. I would also like to thank you for taking the time to write another kind review of Madeira Regency Cliff. I am sure that this review will help travelers that are having doubts of which hotel to choose.
Once again I thank you for sharing your experience.
Regency Cliff Team looks forward to the pleasure welcoming you on your next visit to Madeira.

With warm regards
Iolanda Fernandes
General Manager
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Brighton, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 16, 2011

Very friendly and helpful staff. Excellent superior room with two balconies, one overlooking open sea and the other across the sea towards central Funchal. The hotel is about 40 minutes walk from the centre of Funchal, partly along the promenade and partly along the road. There is a free shuttle bus. There are numerous restaurants in the immediate vicinity and a fairly new shopping mall opposite the hotel. We were able to park our hire car right outside the main doors. Excellent breakfast served outside on the terrace weather permitting. This was our second stay at this hotel and we would visit again.

  • Stayed May 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank molliemilo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IolandaRegency, General Manager at Madeira Regency Cliff, responded to this review, May 19, 2011
Dear Guest,

First of all I would like to thank you for your preference. It was with great pleasure that the whole Team welcomed you for the 2nd time. I also thank you for your kind comments. Regarding the rooms I would like to clarify our readers that the rooms with two balconies are Jr. Suites and not Superior.

We all hope to see you back in a very near future.

Best Regards
Iolanda Fernandes
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bucks, England
Level 5 Contributor
58 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed May 10, 2011

My wife and I stayed for a week just before Easter. As this was our first visit to Madiera we hired a car so that we could make best use of our time. The car was very useful as the centre of Funchal is about 3 kms away so was used in the evening as well as for trips around the island. Parking at the Hotel was limited but we never had a problem finding a space.

A tip when hiring a car is to take out the extra insurance, preferably before the trip, to cover damage to wheels etc. We were charged 50 Euros for a very minor scrape on one alloy wheel which was covered by our extra insurance (£10:50) The roads are rough and narrow so a problem is always possible.

We were delighted by Funchal and the mountains. Disappointed by the villages and other towns which all lacked charecter. Do visit the Botanical Gardens in particular. We took the cable car, despite having a car, and this was well worth it. The carpark close to the cable car is EXCELLENT and very convenient for both the centre of Funchal and the Old town where you will want to eat during the evening.

We had 2 evening meals at the Hotel which were included in the package that we booked directly with the Hotel. The first one was OK but if we'd paid 25 Euros each we would have been disappointed. The Italian buffet was good. Meals out in the Old Town cost us between 50 and 60 Euros for 2 with wine and were all excellent. Breakfasts were good and are a delight when served on the outdoor deck (weather permitting)

We booked a Superior room and this was excellent. A very good size with a balcony that overlooked the ocean. The sound of the water crashing against the rocks below was superb. One warning though don't sleep with the patio doors open if you want to avoid being bitten by mosquitoes. We did on the first night and regretted it! The airconditioning works well but it is a shame you have to use it.

Overall we had an excellent stay and this hotel will not disappoint.

  • Stayed April 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank davidbratt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IolandaRegency, Manager at Madeira Regency Cliff, responded to this review, May 19, 2011
Dear Guest,

Thank you for sharing your opinion with Trip Advisor readers. We are glad that overall you had a nice stay in our Island and in our Hotel. Regarding our meals you probably chose to eat on one of the days that we have the Thematic Buffets which happens 3 times per week. On the remaining days we have our A la carte Menu and also a set Menu available with a lot of choices. Madeira being an Island, we have problems in some months of the year with mosquitoes, nothing major, but I understand this can be annoying. Once again I thank you for your comments.

Best Regards
Iolanda Fernandes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Madeira Regency Cliff

Property: Madeira Regency Cliff
Address: Travessa Quinta da Calaca 6, Funchal, Madeira 9000-693, Portugal
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Romantic Hotel in Funchal
#13 Luxury Hotel in Funchal
#13 Family Hotel in Funchal
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Madeira Regency Cliff 4*
Number of rooms: 59
Official Description (provided by the hotel):
Inaugurated in May 2001, Madeira Regency Cliff is a 4 star boutique hotel, just 5 minutes away from the bustling city centre of the capital, offering stunning views over its cliff-top location. This beautiful stylish hotel offers 59 tastefully designed rooms, including 2 suites and 6 Jr. suites.All rooms equipped with cable TV, Flat screens, Air Conditioning, safe, mini-bar (with fee), coffee and tea facilities.Suites and Jr. Suites equipped with coffee machine Nespresso, trouser press and MP3/DVD player.Connecting rooms are also available.Hotel Facilities: Wi.Fi internet access in Lobby and rooms , Fitness room, turkish bath, massage room, heated outdoor and indoor swimming pools, restaurant with possibility to eat outdoor, bar and pool bar.From the hotel there is also a direct access to the Lido Promenade. Shops and restaurants in surrounding areas (Shopping Centre 50metres) ... more   less 
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Also Known As:
Madeira Regency Cliff Hotel Funchal
Regency Hotel Funchal
Madeira Regency Cliff Funchal

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