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“Great location but the hotel could work a bit harder to please”

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Madeira Regency Club
Ranked #45 of 88 Hotels in Funchal
Reviewed July 2, 2011

Just returned from the Regenct club, not knowing what to expect so expected the worst.
There were some pro's and cons which I'll try and summarise so this doesn't turn into war and peace
Nice lobby on arrival, first room was on 1st floor but was ground level as it was the route to the pool so no privacy and no balcony, just a big terrace type area indoors, but the room was very spacious.
We asked to be moved and they found us a room on the 4th floor the next day.
Great view overlooking the sea, balcony with two chairs and table , bedroom was curtained off and was a bit small but had ensuite bathroom and dresser, bedsides cabinets and wardrobe, was ample enough to sleep in.
Main room with small kitchenette was spacious and the kitchen fully equiped with kettle, toaster, microwave and oven/ hob plenty of plates and glasses etc.
Aircon in both bedroom and living, TV with some english speaking channels.
Yes the decor is a little dated and the kitchenette had a little wear and tear but the rooms were clean and maid service everyday, beds were comfortable.
We self catered and only ate in the pool bar once, for the price we weren't impressed but the menu in the evening seemed ok and they did BBQ and theme nights.
The pool is reached over a bridge spanning the road and there is direct access to the sea from the hotel lido, but this is restricted if the tide becomes rough.
Pool area nice with bar and restaurant and seemingly enough sun loungers, although the hotel wasn't busy.
Happy hour in the pool bar 6 -7pm and main bar 10 - 11pm.
The walk into town was for the most part flat, the hill being outside the hotel but was only about 1 min of walking and then flat, it's about 10 mins walk past the harbour.
Another way is up some steps and out of the side gate on the bridge level and turn left up the hill, then right then left at the end to the top main road, still a bit of a hill but gentle incline, this leads to the casino and Caterina park.
(Just behind the hotel through this gate are a few restaurants, the first one you come to practically attached to the hotel wall is quite good, nice food and service , the dish of the day seems to be more expensive than others but I can recommend the house wine and the red snapper.
Moynihans bar is next door and they do sandwiches and pub grub type menu, nice atmosphere, food hit and miss, my sarnie was lovely but hubbys chicken inedible. The Prince Albert is also a quirky little place , shame it doesn't have outside area for smokers, didn't try the food but barman was friendly.)
The cons- they gave you a card to get towels and lounger cusions but took these back at 7.00pm, but there was still a couple of hours of sunshine so for the die hards it seemed a bit unfair.
Big annoyance for me is that you can have towels and loungers but have to pay 2.50 for an umberella, each day you want one and you can't wander into town and save your place as they threaten to remove your things after an hour, although I think that's more when the pool is full.
Not only that but there were not enough umberellas for sunbeds so one day I couldn't get one.
The staff , and I don't know if this is just here or the general population, were a bit surly and some things seemed like it was a bit too much trouble.
The bar staff in particular looked like they wanted to be anywhere else and gave very little intteraction with guests.
There was supposed to be a courtesy bus to town, when I asked reception the guy said there was not, I didn't push it but as we were leaving spotted the regency courtesy bus on the main road, maybe you had to specifically book it or something.
Also when I asked where the stop was for the airport bus I was told up the hill outside the Carlton, which it wasn't, on asking at the Carlton I got better directions.
All in all though it wasn't a bad hotel, the room and view were great and the location I thought was fab, but I'd question the 4* rating given the little things like the umberella payment and staff disinterest, they could make it so much better. I gave this a good rating because of the location, cleanliness and the room with a view

Room Tip: We had room 408 with fab sea view
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  • Stayed: June 2011, traveled as a couple
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4  Thank TRK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed June 28, 2011

The hotel is is a very good location, and is 15mins walking distance from the town centre and harbour (through the lovely Santa Catarina park). Although that may sound far to some, the majority of hotels seem to be located in the hotel/Lido area, and are a taxi or 30min walk.

The accommodation was larger than expected, it had a bedroom, lounge and breakfast/dining area with sliding doors/curtains; so you could open it out to one large space. There was a average sized bathroom and small but functional kitchen. Although the decor isn't brand new, everything is clean and tidy.

I can't comment on the food, as as we made our own breakfasts, and tended to eat out in the evenings. We also did a lot of touring around the island, and never used the hotel pool area - it seemed fine though.

All in all, I was pleased with the hotel, and thought it was good value considering what we paid for it.

  • Stayed: June 2011, traveled as a couple
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2  Thank DaveL71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 3, 2011

Stayed here at Easter with 2 children age 7 and 2. Booked because it was the best deal for a 4* family room (suite). We have previously stayed at Pestana Carlton Madeira and Eden Mar which are both far better but are dearer. More of a good 3* than 4. Breakfast average. Hotel staff were not child friendly - got disapproving looks if one of them left the table at breakfast.
Plus points: Good size room with kitchenette and 2 bathrooms. Lovely views. Short walk downhill to the port/centre of Funchal and short walk uphill to the Lido area. Taj Mahal restaurant nearby is good. Free Wifi in Moynihans Irish bar next door.
Bad points: More for pensioners than families, little in the way of entertainment, room cleaned daily but kitchenette wasn't, flooring around pool area too painful to walk on without shoes.
Might stay again if got a good deal but if you can pay the extra for a better hotel.

  • Stayed: April 2011, traveled with family
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4  Thank kilouju
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 30, 2011

We have just completed our week at Madeira regency Club and had a lovely week although got off with a disappointing nstart. Receptionist was very officious and charged us $50 for service charge which was quite unexpected. We did query this but she just shrugged her shoulders. Howeve we have had a lovely week, apartment was very comfortable and we took advantage of the special offer of breakfast and evening meal for $85. Breakfast was delicious, fruit salad followed by cooked. So far we have only had one evening meal, even though we have left and moved on to another resort MRC said that we could come back and have our meals. Great - waitress staff were very friendly apart from Mr Grumpy. The weather was disappointing as we have done lots of walking in mist and drizzle. However we have had a good week . We honeymooned in Madeira 25 years ago and it was good and interesting to be back. Roll on another holiday at MRC although perhaps they will waive service charge next time. As I say we are now at another resort and have not been asked for service charge ...

  • Stayed: May 2011, traveled as a couple
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3  Thank LesleyBrown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 15, 2011

Very obliging and helpful staff, location cannot be beaten.The best and easiest route into town is to take the side exit from hotel, located on Level 1,across from pool access bridge. 5mins walk into town, 10mins back due to incline on return trip.However there are numerous bars and restaurants close by. Poolside has plenty of loungers, the pool is clean and great to cool off in.You can also get drinks,lunch, snacks,etc from the poolside bar .The rooms are adequate, perfectly functional, all seem to be ocean facing with balcony,serviced every day. Tip, currently the hotel has a promotion of 3 dinners for 60euros. Even if this does not appeal the Tuesday and Saturday evening meals are top value, one a barbecue, other international buffet . These are very popular, book at reception. They are held in the Yacht Bar .This bar also serves half price drinks between 6.00 and 7.00 in the evening as does the Foyer Bar between 10.00 and 11.00., not that prices are unreasonable anyhow. There are many trips/sights to partake in, do not miss the Cable Car to Monte, absolutely stunning views.The Botanical Gardens are exquisite.The Regency Club at around £65 per night is good value, true it is not 5*, but it does not pretend to be Reids. We had an early evening flight back and gave us our room for a late checkout at no extra cost

  • Stayed: May 2011, traveled as a couple
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5  Thank SouthYorkshireNorman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 28, 2011

Our first room in hotel was a lot smaller than expected. Reception staff offered another room - 101 - which had 2 bathrooms and a huge sunny patio - best feature of accommodation. Carpets were tatty, kitchen was tatty - cupboards peeling with a mish mash of old cutlery. Mattresses had honestly seen better days. Room staff were absolutely fantastic - friendly and efficient. Can hardly believe how this hotel got a 4 star grading? Expected so much more - and no I would definitely not recommend this hotel - even though the location was really first class. 5 min walk into Funchal and surrounded by very good restaurants. Lovely pool with sea water. The gym consisted of an excercise bicycle! Pity, it could have been really quite lovely.

  • Stayed: April 2011, traveled with family
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2  Thank Travllingkochs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 21, 2011

Super location, such an easy walk into the centre of Funchal, along the ocean front. The apartment complex has a sea water pool with direct access to the sea. The kitchen in the apartment had a full oven and a hob, elect kettle, toaster and microwave. The views from the balcony were second to none - direct to the sea. The complex was fully booked this week which led to a good holiday atmosphere. There was a mini market on site which is really helpful. Parking was also available.The apartment was spacious, clean and the 24 hour reception staff could not do enough for us. My family loved it, and we will be visiting again later in the year, maybe September to sample the wine festival!

Room Tip: Ask Reception for a move if you are not happy.
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  • Stayed: April 2011, traveled with family
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4  Thank dranganbelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Madeira Regency Club

Address: Rua Carvalho Araujo 9, Funchal, Madeira 9000-022, Portugal
Phone Number:
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Suites Swimming Pool
Hotel Style:
#42 Luxury Hotel in Funchal
Price Range: $72 - $152 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Madeira Regency Club 4*
Number of rooms: 96
Official Description (provided by the hotel):
Offering panoramic views of the Madeiran coastline from its salt-water pool, the 4-star Regency Club features a restaurants and a health club. All air-conditioned apartments have a balcony and kitchenette. Spaciously laid out, all sunny apartments at Regency Club Madeira come with an LCD TV, seating area and modern bathroom. The majority of the apartments have ocean views. A breakfast buffet is served in the restaurant by the pool. The Yacht Bar Club overlooks the water and offers light meals for lunch and dinner. Guests have private sea access from the pool deck with its sun loungers. Apart from a sauna visit, guests can play squash or enjoy free transport to 2 of Madeira's golf courses. The centre of Funchal with its many bars and restaurants is 1 km away from Regency Club Madeira. This is our guests' favourite part of Funchal, according to independent reviews. ... more   less 
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Also Known As:
Madeira Regency Club Hotel Funchal
Regency Hotel Madeira
Regency Hotel Funchal
Madeira Regency Club Funchal

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