Bela Vista gives a clue, yes there is a great view from the swimming pool area over Funchal. I guess our disappointment started before we even got to the hotel. We arrived in Funchal after a long Levada walk late on Saturday afternoon and discovered there is no courtesy bus from town after mid day, nor is there one at all on a Sunday, these were our only two days at the hotel. Given that QBV is a good distance out of town up a very steep hill, which we naively walked the first time taking around 45 minutes, one would think that a true 5* hotel could run even a limited service for the weekend guests or is it 4* at the weekend?
On arrival we were competently checked in by a pleasant receptionist but that sense of the hotel being guest centric just wasn't evident. Firstlyy, as we were on half board we were told there was a set menu for us (fine) but if we wanted to eat a la carte we could so long as they knew by 3pm. We arrived at 4 pm so that ruled out day 1 option if we had wanted it. Secondly we were told there was a Jacuzzi and Sauna but we needed to book and give an hours notice, presumably to warm it up, save electricity or some other reason but again not very guest focused nor 5* where generally they are just always available.
On to the rooms, ours was a garden room, clean, airy but pretty ordinary and a bit dated. The TV which was years old ( no flat screen digital here and an awful grainy picture )no beverages (we were told we could order room service - but sometimes you don't want to -or could have a kettle but would need to buy the tea bags etc. Again is this 5*?), but there was free wifi, good bathroom, air con and safe
Evening meal, however was excellent in the old house. The five course set menu (€42) was interesting, well cooked and presented with efficient service, that was 5* and you didn't need the a la carte anyway!
Final bit of disappointment was the picnic for our high peaks walk. There was a choice of €12 or €16 option some minor difference. The receptionist pointed out that as we were walking the glass litre bottle of water (with bottle opener) they include possibly wasn't practical (agreed so why give it, maybe small plastic bottles would be better) Presentationally it was fabulous in a wicker basket, proper cutlery,flask of freshly squeezed orange juice, Tupperware containers (which unfortunately weren't leak proof so the sugary liquid from the fruit salad ended up over the bedroom floor and backpack - lovely). The hotel simply did not seem to have a grasp of what was needed for a picnic on a walking holiday, yet they cater for the company we used all the time.
In summary, a bit disappointing really, a good hotel just missed the mark on understanding and catering to individual guest needs although praise to the Food and Beverage team who seem to get plenty accolades in the reviews so must be consistently good, well done for that.
- Official Description (provided by the hotel):
- We strive to give you the warm and genuine hospitality of the traditional Madeiran Quintas. There are many moments to be cherished at Quinta da Bela Vista, one of the most select and exclusive family properties on Madeira island. This five star hotel enveloped in two hectares of luxurious botanical gardens – the ideal place to relax and enjoy spectacular views - hosts a significant antiques private collection. Our commitment ensures every guest wishes are fulfilled, making you feel at home. ... more less
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- Also Known As:
- Quinta Da Bela Vista Hotel Funchal
- Quinta Da Bela Vista Funchal
- Quinta Da Bela Vista Madeira/Funchal