We thought that we had found a really good deal with this hotel. The location was great and the rooftop pool looked as though it would deter young families, we thought we had found a lovely city adult hotel...how wrong could we be.
'Have I stepped back in time' was my first thought when we pulled up. The outside decor was dark and less than uninviting. 'Stick with it though' I told myself, it has four stars, don't go by first appearances I thought...please I advise you all to go by first appearances.
We checked in without a problem and climbed into the very small and very old lift with an incredibly heavy door!
Ok onto the room. It was tiny, the bathroom was adequate. We spent the first 10 minutes looking for the air conditioning as the windows had been closed and the curtains left opened, it was like a sauna. No air conditioning except for an old desk fan which was great at circulating warm air.
Being British I fancied a cup of tea, but was disappointed to find no tea/coffee facilities! (I've stayed in 2* hostels with this facilities) ok I'll have a cold drink from the mini bar...it was empty and as I've found out are no longer stocked.
The rooftop pool was something I was looking forward too. The sun loungers were ok and the area was nice. I jumped into the pool and instantaneously leaped back out again for fear of catching hypothermia! It was freezing! The pool bar as advertised is not a pool bar...it's a storage area! DISAPPOINTED
Breakfast in the morning was also sad. It was bread, plastic cheese, rubbery ham and 2 types of cereal...everyday...none of which tasted or looked fresh.
The hotel receptionists were unknowledgeable and told us incorrect opening times of attractions along with prices and distances to the hotel.
COCKROACHES! I was unlucky to have an encounter with one of these disgusting creatures in the hotel toilet, as I came running. Out the receptionist laughed and pulled out a giant can of bug repellent. When she returned she told me that she didn't get it as it ran away from her...I avoided this area for the rest of my stay.
This hotel was a real disappointment, I found no official award displayed anywhere to say this was four star. I don't think much of the hotel has changed since it opened in 1987. Yes the room was cheap and yes it was in a great location but this is not the only hotel in Funchal City, please look around. I was more disappointed about what the website advertises and doesn't deliver than anything else. Such as being in a quiet location...it's surrounded but three streets. Pool bar...actually a storage area. Internet access but only if you want to pay €5 for 75minutes. In room safe...€5 a day.
Please don't expect a four star service. 2 at the most.
- Official Description (provided by the hotel):
- MODERNLY FURNISHED THE HOTEL OFFERS YOU COMFORT IN A FRIENDLY ATMOSPHERE, HIGHLIGHTED BY THE QUALITY OF SERVICE PROVIDED, AND AN EXCELLENT LOCATION. ... more less
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- Also Known As:
- Windsor Hotel Funchal
- Windsor Hotel Madeira/Funchal