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Casa Velha do Palheiro
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Reviews (529)
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All reviewspalheiro gardensthe main housecountry house hotelgolf wingdaily menuabove sea leveloutdoor poolexcellent spaset highminute drivecharming hoteloverlooking funchalperfect stayluxury hotelexcellent weekroom upgradepeace and quiet
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Reviewed June 14, 2013

Casa Velha was originally a hunting lodge on the Palheiro estate. It is now an elegant country house hotel. For garden lovers there is free entry to the lovely Palheiro Gardens next door. If you play golf the Palheiro golf course is on the doorstep.
We had a room in the main house. It felt like being in someone's beautiful home, just a few steps through the hall filled with the scent of flowers, to the dining room and lounge. There was fruit and wine in the room and very nice Molton Brown toiletries in the bathroom. Everything looked clean and well cared for.
Most mornings we ate our breakfasts outside on a terrace overlooking the garden. There was a good selection to choose from and we were well looked after by a cheerful waitress called Otilia.
The only downside was that there were lots of cigarette ends around, sometimes whole clumps of them on the ground.
We ate at the hotel's restaurant on our first night there, the food was excellent. The fairly small portions were great for flavour and presentation but we found it very slow, we were waiting at our table for a long time before we even got a menu to look at. When we arrived in the morning we had a long wait for coffee. I heard later that some staff we on holiday so hopefully things usually run more smoothly. We thought that we would get hungry if we ate in there every night so most evenings we took the 10 min walk across the golf course and ate at the golf club restaurant, the view from there is fantastic, high up over Funchal bay.
On the evening of my birthday we ate again at the hotel's restaurant this was a highlight of our stay. We had a candlelit table laid for us outside on the terrace under a starlit sky. At the end of a very good meal we were brought two glasses of champagne and a little birthday cake which was a lovely surprise.
The weather was hot in September. It is a little cooler which was welcome, than down in Funchal. Though it can be cloudier in the afternoon.
I enjoyed using the outdoor swimming pool.
I would recommend this hotel to friends.

  • Stayed: September 2012, traveled as a couple
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Thank travellingteapot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jonathanfletch, Owner at Casa Velha do Palheiro, responded to this reviewResponded June 28, 2013

Dear Travellingteapot,
Thanks for your extensive feedback. We are very pleased that you enjoyed your stay with us and rest assured we have noted all of your comments. We hope to see you again soon at Casa Velha do Palheiro,
Jonathan

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Reviewed June 8, 2013

Charming hotel close to Golf course. The garden rooms downstairs are a little bit dark and have no view ( no terrace or balcony) like souterrain...the terrace is nice and the service friendly. You need to have a rent-a-car behause it is far away from downtown and other dining possibilities...

  • Stayed: June 2013
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1  Thank ilsebein
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 8, 2013

Arrived back yesterday from my third trip to Madeira and third stay at Casa Velha. A warm, friendly and relaxing place with great service, beautiful surroundings and the perfect place to chill out. The first two times we booked through an agent, but this last time I booked directly with the hotel so as to enjoy an "Adventure" package. A really good deal and great fun, including a levada walk and Landrover safari amongst other things. The team are a brilliant. Every little detail cared for. Luis and his team in the restaurant are relaxed yet efficient and make you feel special. On our first night, I was amazed that he remember us from our last trip over three years ago! Nothing was too much trouble and the food is so yummy and beautifully presented. The rooms are spacious and immaculate. The grounds are beautiful, especially appealing to those who love flowers. The hotel arranged for car hire and all the trips. If you like slightly scary off-roading in spectacular scenery, the Landrover safari is an experience worth doing. We went places I didn't even think a Landrover would go! We had an excellent driver. The "Adventure" package is fun and can be adapted to your tastes. Being able to hire the "Balancal" for sea trips is also good. Have done this twice now. Very enjoyable.
Being out of Funchal in the hills above, is peaceful and refreshing. Having free access to the botanical gardens is a real bonus. A great place to spend some quiet time. The Tea House is great for a coffee and delicious home-made cake. Also, it is worth taking a walk across the golf course to the Clubhouse where the view across Funchal is worth seeing. The food is good there too.
All in all, an excellent week in beautiful surroundings. A few words to the Casa Velha management - don't change, don't expand, we love the hotel just the way it is!

Room Tip: All the rooms are spacious and comfortable. If you want extra room, a suite is preferable, but nothing is small, even the bathrooms in the standard rooms are big. Good amount of storage. Rooms/suites in the main house have the best views, but all overlook greenery.
  • Stayed: June 2013, traveled as a couple
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Thank monnstruck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jonathanfletch, Owner at Casa Velha do Palheiro, responded to this reviewResponded June 28, 2013

Dear Monnstruck,
we are so delighted that you loved your stay with us and that you used so many of the great facilities that Palheiro Estate has to offer. Next time we recommend that you swim with the dolphins!
Looking forward to welcoming you back soon.
Jonathan

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Reviewed May 14, 2013

It was easy to be a guest at Casa Velha. Everybody is very friendly and seems to be speak several languages. A nice man was waiting for us at the airport and took us to the hotel. The hotel has peaceful and lovely surroundings with lots of flowers. We got a large room, with a large bed and a large bathroom - very nice when you are going to stay for a whole week. The room was cleaned every day, there was always a fresh flower in a little vase and the maid even came and made the bed ready for the night.The hotel has a very good kitchen - we ate so much good food. At breakfast they have the most amazing homemade banana & kiwi jam....mmmm... and all the fruit is local. I ate the largest grapes I have ever seen - crunchy and very tasteful. The menu was in Portugese, French, German and English - so when you order dinner, you know what you get :) The golf course is challenging and gives a good exercise when walking. The clubhouse also has very friendly personell and serves very good food - it`s not so expensive there either. From the golfcourse and the clubhouse you have a magnificent view. The hotel offers free shuttle to Funchal twice a day - and they also offers shuttle to the clubhouse each hour of the day. However, the clubhouse is just a 10 minutes walk away along the golf course. We also tried the Spa - very relaxing surroundings and a nice massage. All together, we had a very pleasant stay at Casa Velha :)

  • Stayed: May 2013, traveled as a couple
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Thank Inger S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jonathanfletch, Owner at Casa Velha do Palheiro, responded to this reviewResponded May 21, 2013

Dear Inger,
Thanks for your fantastic review! It is great to have this feedback which I will share with our team at Casa Velha. It is particularly rewarding to know that our guests notice the small details that we think make our little hotel so different and special. We very much hope you will return soon to Casa Velha.
Jonathan

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Reviewed May 10, 2013

The setting, gardens,food, room all the best. Madeira is one of those special places on earth that is still very real. The pride and honesty of the people that live on the island is wonderful to experience. Casa Velha do Palheiro is the icing on the cake. Luis Emanuel is a class act. His crew is well versed and trained in their trade. Next time you're thinking Portugal just head south to Madeira for a true adventure.

Room Tip: All rooms are great!
  • Stayed: May 2013, traveled as a couple
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Thank 54mainstreet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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