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“When you are in trouble they are brilliant” 5 of 5 bubbles
Review of Porto Santa Maria Hotel

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Porto Santa Maria Hotel
Ranked #9 of 86 Hotels in Funchal
Certificate of Excellence
Ludlow, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“When you are in trouble they are brilliant”
5 of 5 bubbles Reviewed March 11, 2013

This is a cracking hotel everything about it is great.
Whilst stating there my wife went ill with a serious heart problem resulting in her being admitted to Madeira Hospital. As I could not leave Madeira at the end of the holiday the hotel said stay as long as you like. Throughout this trying period the hotel staff were very kind to me, checking what they could do to help etc. I had plenty of grief from the insurer’s agent in France but the hotel staff was always there to help. When it goes wrong this hotel gets 10 out of 10.

Room Tip: Sea view are best.
See more room tips
  • Stayed February 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Ian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreCaldeira, General Manager at Porto Santa Maria Hotel, responded to this review, April 9, 2013
Dear Guest,

We are sorry that your holidays in Madeira were marked by the illness of your wife and hope that she has recovered completely. We hope to have you back to enjoy a proper holiday in Madeira.

Best Regards,

André Caldeira
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,596 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (688)
Date | Rating
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  • Dutch first
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English first
Helsinki, Finland
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed March 11, 2013 via mobile

No kids in this hotel. We had a very peaceful stay. Actually we would not mind a few kids aroind, but if you like a quiet hotell with a very good locations in Funchal, this is the place for you. The rooms were clean and pleasant. Polite and friendly staff. I could return to this hotel!

Stayed February 2013, traveled with family
Helpful?
3 Thank Lekrem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreCaldeira, General Manager at Porto Santa Maria Hotel, responded to this review, April 9, 2013
Dear Guest,

Thank you very much for your review on Tripadvisor. We are glad you enjoyed your stay with us and hope that you will visit us again soon.

Regards,

André Caldeira
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport, United Kingdom
Level Contributor
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed March 6, 2013

Enjoyed our week in Funchal. Hotel is well placed for the old town and promenade. Found watching the building of the sea defences really interesting and felt devastated on behalf of the workmen as we watched the sea destroy all their hard work in one night as a storm with high waves and wind just flattened the new moles and knocked the huge concrete blocks away. Wonderful rough seas. Found the rooms and facilities excellent. Loved having no children there, loved the breakfasts and lunch at the hotel plus the happy hour and the 10 euros each per day as compensation meant we were actually in credit at the end of the week. The weather was disappointing with only one hot day and one bright but windy. Had bought a timeshare at the start of the week but cancelled it at the end as the weather was so unpredictable. We will be back though.

Room Tip: Enjoyed being able to see the sea. The other couple we travelled with had a garden room but this ove...
See more room tips
  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank carol186463
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreCaldeira, General Manager at Porto Santa Maria Hotel, responded to this review, March 8, 2013
Dear Guest,

thank your for your visit and review of Hotel Porto Santa Maria, we will be glad to have you again staying with us so that you can enjoy a sunny week in Madeira.

Best regards,


André Caldeira
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Highclere, United Kingdom
Level Contributor
36 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed March 5, 2013

This is a lovely hotel with spacious, well equipped rooms, good food, excellent service and a fantastic location overlooking the bay in the heart of the historic zone. There are so many restaurants within a 5 minute walk that we didn't eat dinner at the hotel but the breakfast selection is vast and enjoyable. There was some engineering work being done to the new harbour defences for which the hotel compensated us generously with a €20 credit per day but it really wasn't a problem for us. In fact being married to an engineer we found the whole thing fascinating rather than distracting. On the whole a lovely hotel which I would heartily recommend for exploring Funchal and the surrounding area.

Room Tip: It is worth upgrading to a sea view room
See more room tips
  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Just-B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreCaldeira, General Manager at Porto Santa Maria Hotel, responded to this review, March 8, 2013
Dear Guest,

thank you for sharing your holiday experience with others through Tripadvisor, we are glad that you had a nice time and even enjoyed the works. We hope to have you over again if not before to see the final work finished.

Best regards,

André Caldeira
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Worthing UK
Level Contributor
65 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed March 1, 2013

This is a lovely hotel with very helpful staff. We stayed here for 2 weeks in November 2011. The location is perfect for the centre of the old town (3 mins away) and there are a huge choice of restaurants, again within a few minutes walk. The pools are fine. We swam in the outdoor pool most days but it was pretty cold most of the time. The heated indoor pool was just perfect.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
6 Thank Nickhow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreCaldeira, General Manager at Porto Santa Maria Hotel, responded to this review, March 8, 2013
Dear Guest,

thank you for your review on our hotel, we hope that you choose Porto Santa Maria Hotel again for your next visit to Madeira.

Best Regards,

André Caldeira
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A Sunny Island
Level Contributor
158 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
4 of 5 bubbles Reviewed February 27, 2013

My mother and I. Stayed here for 6 nights in February 2013. Room 112 not too far from the lift as requested. Twin bedded room with very comfortable beds (often on the island the hotels beds are quite firm, melia mar beds good too). Flat screen tv picture quality good, lots of channels. There is a table and 2 chairs and another chair with a desk area. Lighting good. There is a small kichenette sink, full Size fridge, 2 ring hob, cutlery, plates, glasses,etc. no microwave. however we did not use as on the first day i went to make a hot drink and when i turned the tap on ti fill the kettle there were Ants in it, they had come i presume from the water. i did report this to reception who said ants were a problem there. Bathroom good size plenty of hot water. I did notice however sometimes in the morning the water pressure wasn't brilliant from the shower probably due to amount of people using at same time. The bath was short as in a lot of hotels.the sea view rooms are with a supplement, we booked direct with hotel and paid €130 a night bed and breakfast for 2' the garden view rooms can overlook the public park which can be noisy. Also I noticed those rooms are faith smaller balconies. They do offer garden rooms with a view over their garden.garden rooms were €23 a night less. If you are having a sea view room I would suggest top floor the third for better views

Food. Breakfast great lots of choice other people's reviews cover this.
Dinner ate 2 nights buffet €25.50 per person per meal. Fab range of salads. Mains ok but on one evening fish was very dry there are sauces for some of the fish and meats. Deserts a great choice and cheese too. House wine was fine had glass each.

Service. The main greeter Lina was full of energy, worked for hotel for 20 years, covers all hotels in the group. Tea and coffee served in pots to your table always piping hot. Some staff very seriously looking and rarely smiling, a smile goes a long way. Efficiency of clearing use plates from tables very good.

Captains bar. Food good value. Omelette with salad and chips €9 for cheese and ham. I don't eat meat and asked for cheese and onion no problem. You see the menu but would like a different filling just ask. Toasted sandwich comes with wedges and coleslaw €4.90- salads around 10€. If you drink water buy a large bottle rather then 2 small bottles as the price works out better and more water. Large bottle = 4 small bottles. After one had eaten the plates were still left by us on more then one occasion for a long time afterwards. I also had problems getting the bill, one day I asked 5 times both in English and Portuguese and after a long wait it came. Some bar staff not efficient again one here who never smiles. Lina guest relations same lady breakfast greeter came to see us one day whilst eating there and she noted the comments, amazing next day service better.

Hotel adult only which is nice. The group has hotels that are family orientated in the lido area.

The outdoor pool is quite small plenty sun loungers. Bar in area serving light meals, ice cream and drinks. Indoor pool warm but only 1.10 m found it hard to swim in. Jacuzzi nice. Sauna didn't use takes 90 mins to heat up.

Works on promenade a little noisy at times. Hotel allocates € 10 pppn off the cost of food, treatments, drinks do charge items to your room otherwise you don't get the discount. You can not use for tips.

Hotel easy walking distance to cable car, town lots of restaurants nearby, the market,etc. I have lived in Funchal if you need help with anything regarding you holiday please message me happy to advise where I can

There is a terrace on third floor seating areas with lovely views over Funchal the fort and sea

I already done review on regency palace, in march there will be a review on the melia mar, also the royal garden hotel ponta Delgada Azores

Travelled with mother marked as friends category

Room Tip: Third floor best sea views or from the terrace
See more room tips
  • Stayed February 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank quillingartist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreCaldeira, General Manager at Porto Santa Maria Hotel, responded to this review, March 8, 2013
Dear Guest,

Thank you for the time reviewing Porto Santa Maria Hotel. We have taken note of the remarks in your review where we can do better and we promise that we will, as always, try to improve them.
We hope to have you at the Porto Santa Maria Hotel again.

Best Regards,

André Caldeira
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shrewsbury, United Kingdom
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed February 27, 2013

We have just returned from a 1-week break in Funchal, our third stay in Madeira. We chose the hotel primarily for its convenient location, although we had seen it before when on a coach dropping off other passengers and it looked nice. Before booking with Thompson we checked out the feedback on Tripadvisor. We decided to book, in spite of the ongoing building work right outside the hotel. It turned out to be absolutely no problem and we enjoyed a great stay. The hotel was spotlessly clean, the room spacious and well appointed. The bed (& linen) was fantastically comfortable. It's a very well run hotel, the staff are top notch, very efficient and friendly and we will definitely be considering staying at this hotel again.

Room Tip: Go for a sea view, and an upper floor
See more room tips
  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Nigel D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreCaldeira, General Manager at Porto Santa Maria Hotel, responded to this review, March 8, 2013
Dear Guest,

We hope that this first visit to Porto Santa Maria is just that, the first of many to come. We are happy that you enjoyed your stay with us and in name of all the team thank you for your review.

Best Regards,

André Caldeira
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Porto Santa Maria Hotel

Property: Porto Santa Maria Hotel
Address: Avenida Mar e Comunidades Madeirenses 50 | Porto Bay, Funchal, Madeira 9004-506, Portugal
Phone Number:
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Funchal
#9 Luxury Hotel in Funchal
#9 Romantic Hotel in Funchal
#21 Family Hotel in Funchal
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Porto Santa Maria Hotel 4*
Number of rooms: 146
Official Description (provided by the hotel):
Porto Santa Maria lies at the water's edge in the very heart of Funchal's old centre. Its close relationship to the sea, the outstanding and exclusive views over the harbour where the cruise ships dock, its picturesque surroundings and the unique flavours of its cuisine result in genuine urban tranquility. A congenial hotel offering 146 rooms, restaurant, bars, direct access to the promenade, outdoor pool, indoor pool, SPA, gym, parking...all in the heart of the city. ... more   less 
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Also Known As:
Porto Santa Maria Funchal
Porto Santa Maria Hotel Madeira/Funchal

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