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14 - 19 of 1,413 reviews
Reviewed 4 weeks ago

A friend recommended this hotel and it lived up to his hype. The room was large and comfortable with views over the pool and the food, including breakfast was top class. Service by staff in all areas was great and it was a pleasure to stay here.

Date of stay: September 2019
    • Location
    • Rooms
    • Service
Thank Keith M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rui F, Gestor at Pestana Village, responded to this reviewResponded 3 weeks ago

Dear Guest "Keith M",

It was a great pleasure to welcome you. We are delighted to hear that you had a memorable stay at our company and that you particularly enjoyed the room, breakfast and the services provided by our team, with whom I have shared your comments.

Thank you very much for recommending Pestana Village Garden Resort Aparthotel.
We look forward to welcoming you again soon at our hotel.

Best regards,

Rui Feiteira
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

We have nearly finished our holiday at this lovely hotel the gardens the pool the staff are just marvellous And Funchal Don’t worry about the hills just take a bus or taxi ride , Sunny with a quiet breeze ⛱

Date of stay: September 2019
Trip type: Traveled as a couple
Thank jim a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rui F, Gestor at Pestana Village, responded to this reviewResponded 4 weeks ago

Dear guest jim a,

Thank you very much for sharing your feedback regarding your recent stay at the Pestana Village.
We are delighted to hear you had a great time with us and enjoyed our location, gardens, pool and staff.
We are glad you enjoyed the quality of service we provide.
We are looking forward to welcoming you back very soon during your next visit.

Sincerely,

Rui Feiteira
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 weeks ago

This is a nice hotel with large gardens and grounds that are a joy to explore. In general quality and customer service are excellent but it is let down by being very tired in many places especially the guest rooms.

Date of stay: September 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pestana Hotel Group
1  Thank nigelcornish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rui F, Gestor at Pestana Village, responded to this reviewResponded 4 weeks ago

Dear Mr. Nigel Cornish,

Thank you very much for taking the time to share your opinion on the services provided at Pestana Village Garden Resort Aparthotel during your stay. We highly appreciate the feedback provided by our guests as it helps us improve our daily performance and perfect our service and overall quality.
We are sorry that you were disappointed with our service. Measures will be taken to change and improve our service provided.
Once again, we thank you very much for your feedback and we look forward to welcoming you again very soon.

Best regards,

Rui Feiteira
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 12, 2019

The resort has a nice pool area, spa with two saunas, and garden with a rich variety of flower and tree species, as well as succulents. Good breakfast. Lots of restaurants nearby so the location is good in that sense. A bit difficult (and full) parking lot beause of steep uphill, if you have a rental car.

Date of stay: August 2019
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Rooms
    • Cleanliness
Review collected in partnership with Pestana Hotel Group
Thank KalleR38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rui F, Gestor at Pestana Village, responded to this reviewResponded September 13, 2019

Dear KalleR38,

We are pleased to hear that you have enjoyed your stay with us. Your positive comments about us have been really appreciated and we sincerely hope that your travelling plans bring you back to Madeira again, so we can have the pleasure of hosting you again to offer "Time of your life".

Kind regards,

Rui Feiteira
Manager

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Reviewed September 11, 2019 via mobile

For me the thing that made this hotel stand out was the absolutely genuine friendliness and enthusiasm of its staff. The rooms are maybe a tad dated but clean and sufficiently equipped. The breakfast was superb with a massive selection of hot and cold food, go before 9am and get a table outside on the terrace it’s great.

We only ate at the dinner buffet once and we found it fine. Not the best dinner we ate but still reasonable value for money.

Nice pool and a great pool bar with excellent staff, ask these boys for recommendations of restaurants to eat in, they gave us some fabulous ones.

One tip I’d pass on is give the pizzas from Luigis a miss, expensive and not good, but hey overall this hotel is excellent, well worth the money.

Date of stay: September 2019
Trip type: Traveled as a couple
Thank Jugador1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rui F, Gestor at Pestana Village, responded to this reviewResponded September 13, 2019

Dear Jugador1,

On behalf of the entire team at Pestana Village Garden Resort Aparthotel, I would like to thank you for your kind comments regarding your stay and our service.
We do apologize for not fulfilling completely your expectations but allow me to say that your comments have been taken in good consideration and we will do our best to improve.
We hope you’ll visit us again soon to enjoy everything we have to offer.

Best regards,

Rui Feiteira
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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