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Reviewed July 17, 2018

These hotels are in an excellent location on absolutely lovely grounds. The staff are warm and friendly, as seems typical of Madeirans.

The room could benefit from an update, but it was fit for purpose - overall it was comfortable, particularly because we chose the Miramar for its air conditioning.

Two pillows are provided per person - one standard that borders on not being thick enough to be supportive, the other being more akin to a small mountain! This was my only source of discomfort with the room, but it's potentially an issue for those of us with neck problems who haven't brought our own pillows.

Date of stay: July 2018
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
1  Thank Ahleanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susana F, Gestor at Pestana Miramar, responded to this reviewResponded July 30, 2018

Dear Ahleanna,

Firstly I would like to thank you for sharing your experience with us.
We are of course very proud of the positive comments and kind words that you addressed to us, being also an incentive for a constant improvement of our services. We do apologize for not fulfilling completely your expectations.
Once again, I would like to thank you for your most appreciated contribution.
We sincerely hope that you may return to Madeira and that you stay at our property.

With our kindest regards,

Rui Feiteira | Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 9, 2018

We have a week in the village on our timeshare but this year fancied a 2 week break so stayed the 2nd week in the Miramar
Found the hotel just as good as the timeshare apts
Breakfast was very very good
Rooms cleaned every day
Resort very clean and staff very friendly and enjoyed a laugh especially when Germany got knocked out the world cup
Only draw back is the price of the drinks and evening meals
If only they would reduce the prices more would stay in the evenings
The entertainment was good a lovely singers but there was no get up & go. Most of the songs were very sad and slow so we would go to other bars or hotels to have a bit of life
but we do love the resort

Date of stay: June 2018
1  Thank nigel1Cornwall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susana F, Gestor at Pestana Miramar, responded to this reviewResponded July 30, 2018

Dear nigel1Cornwall,

Thank you for taking the time to post such a great review regarding your recent stay at Pestana Miramar and share it with other travelers.
We were delighted to learn you had a very enjoyable time with us!
Thank you for your very kind comments regarding our breakfast, rooms and staff.
We hope to have the opportunity to welcome you back to our Hotel.

Warm regards,

Rui Feiteira | Manager

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Reviewed July 4, 2018

good apartments with just a few things missing , very nice staff. And for me that likes bicycling it's very convenient with the e-bike Madeira shop at the entrance. 2 small supermarkets and a baker just outside. Good beds , and cleaning staff. missing only the pillows for the chairs on the terrace , but I think it was only for our apartment .

Date of stay: June 2018
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with RCI
Thank ulfmoss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susana F, Gestor at Pestana Miramar, responded to this reviewResponded July 30, 2018

Dear ulfmoss,

We are pleased to hear that you have enjoyed your stay with us. Your positive comments about us have been really appreciated and we sincerely hope that your travelling plans bring you back to Madeira again, so we can have the pleasure of hosting you again to offer "Time of your life".

Kind regards,

Rui Feiteira | Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 30, 2018

We have been coming to Miramar since it was built. It is our standard by which we judge all other resorts. Friendly staff, lovely surroundings, close to restaurants and Funcha l centre. Pool staff outstanding

Date of stay: June 2018
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank mikeholt24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susana F, Gestor at Pestana Miramar, responded to this reviewResponded July 30, 2018

Dear mikeholt24,

Thank you for your return visits and kind review on Tripadvisor.
We are delighted to read that our Hotel was again an excellent experience. We are glad that through your return visits you feel well taken care, we believe that makes a huge difference.
We hope to welcome you at Madeira Island in the near future.

Kindest regards,

Rui Feiteira | Manager

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Reviewed June 24, 2018 via mobile

We are currently on our second holiday here and I must say we are not disappointed. It’s a lovely spotlessly clean hotel with very friendly helpful staff.
It’s just far enough out of town that it’s not noisy but not too far to walk to.
The hotel restaurants are very good as are the local ones and no rip off tourist prices.
If you want a relaxing holiday then you can’t go wrong here.

Date of stay: June 2018
Trip type: Traveled with family
2  Thank Robinalouise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susana F, Manager at Pestana Miramar, responded to this reviewResponded June 30, 2018

Dear Robinalouise,

Thank you very much for your review shared on tripadvisor and your loyalty to the Pestana Miramar.

It is a great pleasure to have you coming back and enjoyed the great quality of service we are offering.

We are looking forward to welcoming you back soon.

Sincerely,

Rui Feiteira | Manager

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