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“Faded Glory”

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Pestana Casino Park Hotel
Ranked #34 of 86 Hotels in Funchal
Certificate of Excellence
Level Contributor
43 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Faded Glory”
Reviewed August 7, 2013

Although this hotel may have been a 5 star when it opened up decades ago, this is no longer the case. Room and food quality are pretty average and offers little to excite you. On a positive note the outdoor areas are roomy and nice.

Good
Out door area and pool
View
Location

Bad
Old towels. Like drying off on sandpaper...
No functioning wireless internet
No walk in showers

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OneWorldExplorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,735 reviews from our community

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Rating summary
  • Location
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (724)
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Liverpool, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 6, 2013

When arriving at the Pestana Casino Park Hotel you are greeted by a modern, clean reception and amazing views of Funchal.

You cannot fault the cleanliness of the hotel; the cleaners do a fantastic job of keeping everywhere looking spotless. The bedrooms and bathrooms are spacious and well looked after. The room had lovely features and even ‘his and hers’ robes.

The breakfast buffet is great with lots of choice, including complimentary champagne. Drinks at the hotel are overpriced, a bottle of wine from the shop next door was €5,95, however the exact same brand of wine was being sold for €14. The dinner buffet was varied and food was replaced quickly.

Unfortunately the staff at this hotel are lifeless and rude, this greatly let the hotel down. There is one girl who works at the reception who is an exception to this and if you visit this hotel you will instantly spot this person as she was smiley and helpful. The majority of staff however seem tired and unenthusiastic. They are slow at bringing drinks and only crack a smile when delivering your bill (as they want a tip). The staff made no effort to establish any relationship with the guests and this was a real shame.

When staying at a 5* resort you expect luxury and great service, this hotel did not live up to my expectations.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Abi W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruthin, United Kingdom
Level Contributor
108 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed August 4, 2013

This is our second visit and we once again had a lovely time. The rooms are not huge but have plenty of storage and nice bathrooms. They were clean. Breakfast was lovely with a good choice of fruit, bread and cakes, cheeses etc, cooked food and drinks including sparkling wine.
The pool area is lovely, with ample sunbeds either by the pool or in the gardens. The gardens are very well kept and beautiful. The outdoor pool, in common with others in Funchal, is quite cold. The indoor pool is warm and very pleasant to swim in.
The bar area is lovely to sit in in the evening and a half price cocktail makes it even nicer!
All the staff were friendly and helpful.
The hotel is in a great position, it is very easy to walk into town and close to the Marina where there are lots of nice places to eat. There is a Spar very close by, handy for drinks and ice cream as the prices in the hotel are a little high! The views from the pool area over the harbour are nice, slightly spoiled by a large dark building by the harbour.
The hotel décor is modern. The building itself is getting a little tired in places but this did not detract from the holiday.

Room Tip: Higher floors with a view over the gardens and casino, high numbers. These rooms are quieter at nigh...
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SMAH67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ansonia
Level Contributor
227 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed July 31, 2013

This hotel was very nice, clean, but the beds were on the hard side. Lounge area was large and had nightly music. The dining room was all glass windows with nice views. The breakfast buffet had a lot to offer. Varieties of eggs, fruit, breads, pastries, salads. The outdoor pool/indoor pool were nice. Spa had the steam room, sauna and was just so relaxing. You can walk downtown from here which was very convenient. Next door to us was a casino. Across the street was an
embroidery store with absolutely lovely hand made linens. I would stay here again if I ever come back to Madeira.

  • Stayed June 2013, traveled with friends
    • Value
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Helpful?
2 Thank bilasi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esher, Surrey
Level Contributor
102 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed July 30, 2013

We stayed for a week in a side sea view suite. The hotel is OK, but not a 5 star. The bed was rock hard. The pool was cold every day, despite the warm weather. The casino is smoky and small. Breakfast was dis-organised. The entertainment was in a big open area and had very little appeal. The bar/entertainment area is just too big and impersonal. Towels were not replaced and overall not a great hotel.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BaldyO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, England, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 30, 2013 via mobile

Excellent location. Garden and pool area lovely. Internally little tired. Have stayed there before when service was better Entertainment mixed. Nothing outstanding dissapointed with lack of variety available on casino for shows

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Patricia W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Forres
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed July 27, 2013

Lovely week in Madeira in a fabulous hotel. Especially loved the breakfast and lounging around the gorgeous pool area. The hotel felt wonderfully secluded and relaxing, and yet close enough to stroll into town. Funchal is a lovely place to walk around with beautiful streets and museums. Check out the artistically painted doors in the Vela (old town).

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank wendyanneForres
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pestana Casino Park Hotel

Property: Pestana Casino Park Hotel
Address: Rua Imperatriz D. Amelia, 55 | Quinta da Vigia, Funchal, Madeira 9004-513, Portugal
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Funchal
#24 Spa Hotel in Funchal
#25 Family Hotel in Funchal
#31 Romantic Hotel in Funchal
#32 Luxury Hotel in Funchal
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pestana Casino Park Hotel 5*
Number of rooms: 379
Reservation Options:
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Also Known As:
Pestana Hotel Park
Pestana Casino Park Hotel Madeira/Funchal

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