Initial impression of hotel, lobby area was great, really looked top class and modern, then on check in, reception staff unfriendly and took ages, check out staff unfriendly too. Upstairs corridors can only be described as dark and outdated, the dark red carpet in need of replacing. Bedroom OK but again in need of updating and decoration. Beds comfy, bathroom small but exceptional. Furniture on balcony old and tatty. Air con noisy. No tea/coffee in rooms. TV not worthy of a 5 star room (!). Panoramic restaurant for breakfast stunning, but had to queue ages for a table, then staff forgot to bring the coffee. Doesn't seem enough staff to cope. Breakfast good with great choice. Only Teresa, waitress, real friendly. Pool area, jacuzzi, indoor pool and spa fantastic and worthy of the 5 star tag. Terrace bar in evening with live music but poorly attended by guests, bar/waiter service poor. Casino dinner show worthy of a night out.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Hotwire, TravelUp, Priceline, Evoline ltd, getaroom.com, Cancelon, TripOnline SA, HotelQuickly and Hotel.de so you can book your Pestana Casino Park Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Pestana Hotel Park
- Pestana Casino Park Hotel Madeira/Funchal