This was our 12th time at this hotel and probably the last. The people of Funchal are the friendliest of people which is why we return so many times. The hotel is in a perfect location and some of the facilities are 5 star, both indoor and outdoor pools and some of the refurbished rooms. Having booked in September we requested a room on the 5th floor, island view - not the most expensive room but our agent knowing how many times we had stayed at the hotel requested they give us a nice room. Well we were allocated a 3rd floor room the furthest away from the lifts, one of the old rooms not refurbished and one of the worst views. We were not welcomed back unlike at all the restaurants and bars that we visited - we could have been strangers for all the attention any of the hotel reception staff gave us. Our friends decided to book to join us 10 days before Christmas - they were automatically allocated a 5th floor room and one that has been extensively refurbished and they did not pay as much as we had, had never stayed at the hotel before and they also will not be returning back to the hotel. The breakfast is poor with the exception of the omelet staff, bacon was cooked on one side, raw on the other the same for the sausages and it was like a bun fight most mornings.
This time having decided to vote with our feet we visited another hotel, 4 star only and the staff could not be friendlier, inviting us to look around, allocating a member of staff to show us around and the facilities were sparkling clean. The welcome we received was overwhelming compared to that which we had received at the Casino Park.
We shall be returning in August and also next New Year but for the first time we will not be returning to the Casino Park Hotel which is a shame as the Doormen, Orlando in particular does make the effort to welcome us but I am sorry it should be more than the door staff who remember that we have been coming to this hotel on a regular basis since 1999 having first stayed there more than 26 years ago when it was one of only three 5 star hotels available. It appears that loyalty does not count at Casino Park and it is for this reason we shall not return.
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- Also Known As:
- Pestana Hotel Park
- Pestana Casino Park Hotel Madeira/Funchal