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“Relaxing stay”

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Pestana Ocean Bay Hotel
Ranked #32 of 86 Hotels in Funchal
Oldbury, United Kingdom
Level 5 Contributor
78 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Relaxing stay”
Reviewed August 2, 2014

We stayed here for a week in July. The hotel is good and having a room on the 4th floor was lovely overlooking the sea. All the staff were pleasant and helpful. We found the free hotel bus that went to Funchal very useful as there isn't that much to do in the immediate area surrounding the hotel. The pool is nice and you can use the hotels pool towels which is useful. Food and drink were fine. As with most all inclusives, some nights choices were better than others. My only critism of this hotel would be the use of space. We had first sitting for dinner and once we were finished eating we found that we couldn't sit outside with a drink because all the tables were used for dining, leaving only the inside where the entertainment would be which could have done with some air conditioning or the space by the television. Overall Madeira is a lovely place to visit. We did a trip to the east and also used the hop on hop off buses .Also would recommend a trip on the cable car and the basket ride.

  • Stayed July 2014, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank suepc_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fo_bay, Gerente de relações públicas at Pestana Ocean Bay Hotel, responded to this review, August 27, 2014
Dear Guest,

Thank you for taking the time to post your review on Tripadvisor.
We have taken duly note of all the remarks. They are important for us, as they help us to be even better.

We hope we have the opportunity to welcome you again.
Best regards,
Mariana Sousa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (559)
Date | Rating
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English first
Newcastle upon Tyne, United Kingdom
Level 3 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed July 30, 2014

couldn't fault this Hotel staff very polite and helpful always had a smile, We had a room on the 4th floor fantastic view out over the ocean,room was large enough had kettle, hob, and fridge which was handy, bathroom more than ample plenty of space in the room which had twin beds and we found very comfortable,maid service very good clean towels and bedding every day if you wanted all you had to do was leave towels on bathroom floor and leave a card on the bed.
Food was plentiful and plenty to choose from we where only there a week and nothing was repeated the only problem I had was what to choose it all looked so nice.
Pool was nice cleaned every day plenty of sun beds not that we used them everyday too much to see on this beautiful Island,free shuttle bus to Funchal and return local buses very cheap to use and a good way to explore if you don,t want to use tour buses.
I had always wanted to see Madeira and it was so much better than what we were expecting would and have recommended this Hotel and Island

Room Tip: we were on the 4th floor and above seemed to be better didn't get any noise from bar and had ver...
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  • Stayed July 2014, traveled as a couple
    • Value
    • Rooms
    • Service
Helpful?
3 Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fo_bay, Gerente de relações públicas at Pestana Ocean Bay Hotel, responded to this review, August 27, 2014
Dear Guest,

We would like to thank you for your positive comment about the Hotel.
We do appreciate for having shared your opinion and for giving us the opportunity to meet your expectations.

We will be pleased to welcome you once again in a near future.
Best regards,
Mariana Sousa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 29, 2014 via mobile

Absolutely loved this hotel. Fab staff especially the serving staff in the restaurant and bar .The hotel in beautiful surroundings with glorious gardens and pool area. Food at all the sitting excellent with lots of variety and all surrounded area always spotless. Did all the trips around island , east and west trips plus nuns valley absolutely gob smacked with the flowers and beauty of the island. If there is a perfect holiday and destination then this is it. Thank you pestana bay and your wonderful staff love you all.Epic eric stoke on trent england.

Stayed July 2014, traveled with family
Helpful?
2 Thank Eric F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fo_bay, Gerente de relações públicas at Pestana Ocean Bay Hotel, responded to this review, August 27, 2014
Dear Guest,

Thank you for sharing your feedback on Tripadvisor following your recent stay at Pestana Bay.
We do appreciate your comments.
We were also pleased to read that you enjoyed all your excursions around the Island.

We look forward to have the opportunity to welcome you again.
Kind regards,
Mariana Sousa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prague, Czech Republic
Level 5 Contributor
45 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed July 29, 2014

Good value, friendly reception staff. We had to solve a problem of messed up reservation but it was solved smoothly and without any problems. Very delicious healthy food, quite wide range and very polite fb staff. We stayed on the 1st floor and had a quite good view on the ocean. One minus was that we were allocated in the first room in the corridor so we heard the noise from the restaurant.

  • Stayed July 2014, traveled as a couple
    • Value
    • Location
    • Service
Helpful?
2 Thank PetraChrzova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fo_bay, Gerente de relações públicas at Pestana Ocean Bay Hotel, responded to this review, August 27, 2014
Dear Guest,

Thank you for staying with us and for your feedback.
We do appreciate your comments.

Hope you may visit us again in the future.
Kind regards,
Mariana Sousa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 29, 2014

Returned from the Pestana on 25 July. Holidayed with my daughters aged 13 and 27 and my grandaugther aged 1.

Loved the hotel, atmosphere was very relaxing, food was good value for money. Loved going to sleep with the sound of the ocean.

Good shopping and excellent views.

My 13 year old didn't want to leave and I could have stayed a few more days.

My thanks to Manuela in the restaurant who looked after us. Fabio on reception was helpful as was Sergio the Pool Attendant.

Room Tip: All rooms face the beach. We had a junior suite which was spacious and comfortable.
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  • Stayed July 2014, traveled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank georgina p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fo_bay, Gerente de relações públicas at Pestana Ocean Bay Hotel, responded to this review, August 27, 2014
Dear Guest,

Thank you very much for choosing Pestana Bay to spend your holidays, and for sharing your comments with future guests.
We strive to suceed in providing to all those who visit us with memorable moments to be treasured in the future.

We will be pleased to welcome you once again in a near future.
With kindest regards,
Mariana Sousa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lancashire, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 27, 2014

Spacious rooms and each room has a sea view. Everywhere clean and tidy. Staff work very hard and are friendly and helpful. Food very good always plenty of choice. Lunch and dinner as good as each other. Always a choice of meat and fish. Nice desserts too.Pebbled beach but hotel lend out sun lounger matteress' to lie on. Free wifi in the reception area.The tunnel is good as it saves you having to walk an extra 30 minutes but be careful as it is locked at night anytime between 10.30pm and 11pm. Courtesy bus is a great addition to take you into Funchal. We weren't impressed with Funchal lot of building work going on by the mariner but you can do the cable cars from here. The area around the hotel was far nicer than Funchal. Would recommend hiring a car costs £60 for 2 days excellent way of getting round the island.

Room Tip: Spacious and kitchenette even though all inclusive
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  • Stayed July 2014, traveled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank Diane P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fo_bay, Gerente de relações públicas at Pestana Ocean Bay Hotel, responded to this review, October 9, 2014
Dear Guest,

Thank you for having chosen Pestana Bay Hotel, and for taking some time to leave your review on TripAdvisor.
We do our best to suceed in providing to all those which visit us with memorable moments to be treasured in the future. Therefore, we thank you for allowing us to be able to create a positive impact in your stay and opinion of our Island.

Hope you may visit us again in the future.
Until then....
With our kindest regards,
Mariana Sousa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cheltenham, United Kingdom
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 26, 2014

Got home on the 23rd July. My wife and I had a very enjoyable time. I would agree that a four star rating is ambitious for this hotel, the food is varied and plentiful but more in line with a good three star hotel. The staff are all very friendly and hospitable, our room was nice and clean if a little dated, no air-con but we slept with the balcony door open and the ceiling fan on so it really didn't matter. Definitely worth getting a room away from the restaurant/bar area we were on the first floor with fantastic views of the gardens and sea, it's so relaxing sitting on the balcony with a beer listening to the sea. The free shuttle bus is really good to have, having said that we walked into the city a few times, it takes about an hour but doesn't feel like it as you walk along the coast path so there's plenty to see. Basically just go out the gate at the back of the terrace bar, turn left and keep going. If you turn right and keep going that's a nice walk too, about forty minutes and you reach a fishing village which is well worth a look. Don't expect golden beaches as there aren't any, it's pebbles, some black sand and cold sea! Funchal is vibrant, very clean and beautiful, we took the cable car to the Tropical gardens which were fantastic. We're in our forties and certainly weren't the youngest at the hotel, there was a good mix of age groups and nationalities. Would we recommend Pestana Bay? Absolutely! We paid about a Grand for seven nights which is fantastic value for money, the only negative was our "squeezy-jet" flight which was delayed a few hours.

Room Tip: Go for upper floors away from the lobby
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  • Stayed July 2014, traveled as a couple
    • Location
    • Rooms
    • Service
Helpful?
3 Thank mark t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fo_bay, Gerente de relações públicas at Pestana Ocean Bay Hotel, responded to this review, October 14, 2014
Dear Guest,

Thank you for choosing our hotel to spend your holidays in Madeira. Your review deserved our best attention.
We are pleased to acknowledge your satisfaction. We thank you for allowing us to be able to create a positive impact in your stay and opinion of our Island.

Looking forward to welcome you at Pestana Bay in a near future.
With our kindest regards,
Mariana Sousa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pestana Ocean Bay Hotel

Property: Pestana Ocean Bay Hotel
Address: Rua Praia Formosa, Funchal, Madeira 9000-247, Portugal
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 On the Beach Hotel in Funchal
#23 Spa Hotel in Funchal
#27 Family Hotel in Funchal
#31 Luxury Hotel in Funchal
#36 Romantic Hotel in Funchal
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pestana Ocean Bay Hotel 4*
Number of rooms: 217
Reservation Options:
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Also Known As:
Pestana Bay Ocean Aparthotel Hotel Funchal
Pestana Bay Ocean Aparthotel Funchal
Pestana Bay Hotel Madeira
Pestana Ocean Bay Hotel Madeira/Funchal

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