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“Now the diet begins!”

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Pestana Ocean Bay Hotel
Ranked #32 of 85 Hotels in Funchal
Stirling
Level Contributor
98 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Now the diet begins!”
Reviewed September 30, 2013

Just home from my second visit to this hotel which is on the shore line on the new (2 years old) walkway between Funchal and Camara de Lobos - a lovely stroll. The hotel is approximately 3 miles from Funchal and that, too, is a pleasant walk either by the coastal footpath or the higher level main road, taking about an hour. A very efficient courtesy bus runs into town too, so no need to walk if that's not your thing. No complaints with the hotel. Staff are hardworking, helpful and friendly and quite amazing the way they change from understanding and communicating in German, French, Spanish or English as the occasion requires. Food is varied and imaginative and plenty of it. There is always a meat dish and a fish dish at dinner, along with a good choice of salad items and vegetables. A different soup is offered each day. Being 'all inclusive' drinks are also freely available. Breakfast has something to please everyone. Hope to be back again.

Room Tip: All rooms face the sea. Garden rooms look into the lush garden but cannot see the sea.
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  • Stayed September 2013, traveled with friends
    • Value
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Helpful?
3 Thank 25traveller25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fo_bay, Gerente de recepção at Pestana Ocean Bay Hotel, responded to this review, February 21, 2014
Dear Guest,
thank you for your kind words. We are plaesed that you have enjoyed your stay at our hotel.

We look forward to welcome you back at Pestana Bay,

with our best regards,

Rosa Nepomuceno
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Traveler tips help you choose the right room.   Room tips (506)
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berkshire
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed September 23, 2013

We stayed at this hotel the first 2 weeks of september, it was very nice and the room was good, lovely clean white fluffy towels & lovely bed linen, and you can have them all changed whenever you wanted to. The staff were lovely too, they allways greeted you whenever you saw them with a smile and friendly approach, The food was good aswell lots of choice & the chefs always made sure there was plenty of food out and replenished it when it got a bit low.
The gardens were pretty and well looked after & the pool was very nice & clean. We were on the 7th floor right in the middle of the hotel & what a view we had, it was lovely and the sunsets were fab, also it was great to have a shuttle to and from funchal as that saved us a lot of money, & it was a lovely coach. We would go back to pestana bay hotel again & we would recommed it to everyone. We miss it already

  • Stayed September 2013, traveled as a couple
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Helpful?
7 Thank nesstim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fo_bay, Gerente de recepção at Pestana Ocean Bay Hotel, responded to this review, September 26, 2013
Dear Guests,
Thank you for your review. We are all committed in providing our Guests with the level of service you have come to expect, therefore we are pleased that we were able to fill your stay with a Memorable Moments.

Thanking you for your preference and looking forward to welcome you in a near future,

Rosa Nepomuceno
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London, United Kingdom
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed September 16, 2013

We returned from this hotel on 13th Sept after spending 9 days there. We were a bit anxious when we first pulled up outside but were pleasantly surprised when we entered the reception who were friendly & helpful. As everyone has stated before from floor 3 + have lovely sea views below that it will be a garden view which all be it pleasant, if you had the patio door open you could well have a visitor by way of a geko (lizard) lots of them around but don't do you any harm.
The rooms were really nice, plenty of space and kept well decorated and clean.No need to pack a hairdryer, beach towels all there.We asked for a kettle as l do like my own tea and one appeared in our room almost immediately, good service.You get the sun all day and evening so you could watch the sunset from your balcony.As an A/I it is a bit basic, having said that the food & drinks were fine, fresh and a couple of choices, any drinks out of the menue you will have to pay for. The location of the hotel is way out of the centre of Funchal, took us about 45 mins to walk as far as the Lido and another 30 mins to the centre l would think, although a courtesy bus runs from the hotel every 1/2 hr when you return sometimes it can be a problem as it gets very full quickly.The hotel has a beach ,big black stones, how people lay on them l don't know but they do and seem to enjoy swimming in the sea, for that reason the hotel is at the bottom of the rocks, which mean climbing way up to the top road, no mean feat, not for the faint hearted. It did stop us from doing a lot of walking, couldn't face the climb.
The pool is fine, always find a bed and an umbrella costs 2 euros, Sergio Ramos the pool boy was great so polite and friendly, he spoke perfect English a bonus for the hotel. There isn't an indoor pool if the weather isn't good.Another bonus for the hotel is a waiter Nelio Milagnes who organises the tables for you on the terraces, he has a tough time because of the 2 sittings.Six & 8pm the 6pm want to stay and drink after their meals, as the 8pm are waiting to sit outside too for their evening meal.Another problem is when we came from the pool to have a drink before dinner we had leave the outside tables because of the 6pm sitting, bit of a pain as we would have liked to play cards and relax over a drink before we go to our rooms to get ready for our dinner.I think the hotel need to extend their terrace so that it can be sectioned off for smokers. It wasn't very pleasant sitting surrounded with smokers whilst we had our food, but had to put up with it if we wanted to sit outside. It seems the smokers can have the the sun, the view across the sea, the sunsets,the fresh air, non smokers are forced to sit inside. As the hotel doesn't have air conditioning the inside was very hot. Maybe if other visitors feel this way and complain the hotel might listen.
Having said all that we enjoyed out stay because the people were lovely, and the hotel rooms and views were good.

  • Stayed September 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
5 Thank Pauline H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fo_bay, Gerente de recepção at Pestana Ocean Bay Hotel, responded to this review, September 18, 2013
Dear Guest,

Thank you for choosing Pestana Bay Hotel to spend your holidays. We are pleased to acknowledge your satisfaction and have duly taken note of the remarks. They are important for us, as they help us to be even better.

We will be pleased to welcome you once again in a near future.

Yours Sincerely,

Rosa Nepomuceno
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canterbury, United Kingdom
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed September 13, 2013

Beautiful clean hotel. Our room was spacious with the best comfy beds and quality linen that we have experienced abroad.The food was variable and the meats were often tough. A great selection of drinks, the Sangria was lovely. We went in June so the pool was quite cold but the pool area was nice and we could get a sunbed. There was entertainment each evening if you could find a seat to watch it.We caught the courtesy bus into Funchal on several occasions and walked into Camero de labos which was a very pleasant walk. We did manage to walk to Funchal but it was quite a trek especially as the tunnel was closed. The lift you have to pay the hotel for, only takes you part way up to the main road and then it is a steep walk the rest of the way. A good selection of shops when you reach the top. We visited both the main Gardens in Funchal and both were worth it although the bus ride up to Monte was like a ride from a theme park. You do need a good level of fitness if you like to walk everywhere.

  • Stayed June 2013, traveled as a couple
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Helpful?
2 Thank sueandkevin28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fo_bay, Gerente de recepção at Pestana Ocean Bay Hotel, responded to this review, September 16, 2013
Dear Guest,
Thank you very much for having addressed us your comments.
The tunnel is now open, which provides a nice walk along the promenade.
We wood be pleased to welcome you again in a near future,

Sincerely yours,

Rosa Nepomuceno
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Choppington, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 12, 2013

My husband and I have just returned 9th September 2013 from the Pestana Bay. We spent 7 days there celebrating our 25th wedding anniversary. Our whole experience there was faultless.

We had asked upon booking with Atlantic Holidays for a high floor with a sea view, however we were a little disappointed because we were given a garden room. This disappointment was short lived because the room was spotless, and we discovered that the room did not get the sun until the afternoon, therefore was quite cool in the evening. The hotel was trying to accommodate those asking for a change of room but we decided against this. The room and veranda faced a beautiful tropical garden.

The room itself was of a high standard with the usual self catering facilities, we did not use these due to the fabulous all inclusive facilities. There is no air con. however the ceiling fan was suffice for us. The beds were firm but comfortable and the pillows were like falling into a cloud.

The pool and bar facilities were very good and the staff were extremely helpful (despite the rude treatment from some of our European guests !!!!). Our experience was the nothing was too much trouble.

For our anniversary we returned to our room and found a bottle of champagne chilling on ice compliments of the staff which was a lovely touch.

The restaurant was clean and well organised apart from some guests not sticking to their allocated dining times. It was light and airy with staff who were so pleasant despite their very long hours and difficult job bearing in mind the heat they were working in.

It is a little out of the way but the shuttle bus to Funchal helps to get around. The hotel is literally on the beach, VERY romantic. No sand and a beach of pebbles but don't let this put you off, it was lovely to swim in. We will definitely be returning next year, our experience was just lovely !!

Room Tip: If you want a sea view contact hotel direct. All rooms do not have a sea view as advertised.
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Jackie b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fo_bay, Gerente de recepção at Pestana Ocean Bay Hotel, responded to this review, September 16, 2013
Gear Guest,
We were and will, always, be pleased to welcome you in our Hotel.
Thank you for choosing Pestana Bay to celebrate your 25th wedding anniversary.
Sorry we were not able to allocate you in a higher floor upon your arrival, but when we acknowledged your dissatisfaction we did our best to solve it out.


With our Best Regards,

Rosa Nepomuceno
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london, england
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed September 6, 2013

Just back from an 8day stay here with my husband & 18mth old son. Loved the place! Food was tasty & always seemed available. I recommend the lemon sorbet, custard tart & kebabs especially!
Staff were wonderful & hotel was spotless.
Location was great- the tunnel has now reopened & the lift is also available.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Clarabella7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fo_bay, Gerente de recepção at Pestana Ocean Bay Hotel, responded to this review, February 21, 2014
Dear Guest,
we are very pleased that you have had memorable moments with us.
Looking forward to welcome you again,
kind regards
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Norwich
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 2, 2013

Just back from 7 night stay at The Pestana Bay Hotel. Hotel lovely and clean & food good - definitely would recommend! Hotel on the beach so as said before by other reviewers lovely to sleep with the sound of the sea. Beds very comfortable and rooms immaculate. Enjoyed the meals. Walked and used the hotel bus to the town.

  • Stayed August 2013, traveled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank jackbart2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fo_bay, Gerente de recepção at Pestana Ocean Bay Hotel, responded to this review, February 21, 2014
Dear Guest,

thank you for spending some time to write this kind review.
We would be very pleased to welcome you back,
kind regards,
Rosa Nepomuceno
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pestana Ocean Bay Hotel

Property: Pestana Ocean Bay Hotel
Address: Rua Praia Formosa, Funchal, Madeira 9000-247, Portugal
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 On the Beach Hotel in Funchal
#22 Spa Hotel in Funchal
#27 Family Hotel in Funchal
#30 Luxury Hotel in Funchal
#36 Romantic Hotel in Funchal
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pestana Ocean Bay Hotel 4*
Number of rooms: 217
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Also Known As:
Pestana Bay Ocean Aparthotel Hotel Funchal
Pestana Bay Ocean Aparthotel Funchal
Pestana Bay Hotel Madeira
Pestana Ocean Bay Hotel Madeira/Funchal

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