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“Fantastic Hotel!”
Review of Pestana Palms

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Pestana Palms
Ranked #14 of 88 Hotels in Funchal
Certificate of Excellence
Reviewed July 21, 2013

Stayed here for one week in July with my Mum. We'd been pre-warned of the extensive coastal defense work that was taking place in Funchal, so specifically chose this hotel as it was slightly further out from the town. This was a good decision there was no work at all along the stretch of coast by the hotel, and when we walked in to Funchal itself (between 20 to 30 minutes walk, but also accessible easily with frequent buses) we saw so many hotel views which were spoiled by the defense work.
The hotel is in a beautiful location - overlooking the sea with direct access from the pool in to the sea itself.
We stayed in what we assumed would be a standard twin room, but were really pleased to find a spacious twin apartment style room. There was a small hob with cooking utensils, microwave, fridge and pots and pants, a dining room table with chairs, sofa and two arm chairs with a TV (with English channels including BBC 1 and ITV) and balcony overlooking the pool and sea.
The decor was a bit dated, but completely suited our needs - and was very clean and tidy. No air conditioning, but the ceiling fans were more than adequate.
There is WIFI available but we weren't told about it and only found out on the last day. You can request the daily password from the hotel reception to use it.
Breakfast was served on the 5th floor where there is plenty of room to eat outside overlooking the sea which we did each morning. Huge selection of hot and cold food for breakfast and rotating things in the cooked breakfast so it wasn't the same every single day.
We made use of the pool bar and were overwhelmed by the friendliness of the staff (Helena in particular) who went out of their way to ensure we had everything we needed.
We had only paid for B&B but there were plenty of restaurants within walking distance and a supermarket directly across the road.
The hotel is at the bottom of a VERY steep hill which was a pain to walk up and down every single day, but the whole island is full of hills so was had expected it.
The only negative was that the hotel were unable to offer us a late check out (normally midday) to enable us to use the pool and then shower on our last day as our flight was in the evening - however they were very apologetic and did explain it was due to the hotel being fully booked. They did, however, offer to hold our luggage for us until we were ready to go to the airport.
No need to bring beach towels - the hotel provide you with towels to use for the pool and change them - we didn't see this noted anywhere and would have taken a chunk off of luggage weight for us had we known!
Thoroughly impressed with the hotel and would recommend it to others!

Room Tip: Ask for a room above the fifth floor with a sea view - looks spectacular at night!
  • Stayed: July 2013, traveled with family
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3  Thank bevmundo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPalms, Gerente de relações públicas at Pestana Palms, responded to this reviewResponded July 30, 2013

Dear Guest,
thank you very much for posting your sincere opinion about us on this website, as well as for having chosen the Pestana Palms for your accomodation in the beautiful Madeira Island.
It is a great pleasure to understand that we have fulfilled your expectations, and that you will certainly come back and recommend us to your friends.
We would only like to inform you that, when possible, we usually allow late-check out when requested by our guest, however during your stay we could not do it due to hotel fully booked. We also provide services such as towels, luggage room and showers when guests need to stay until later.
Best regards,
Rubina Campos

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258 - 264 of 503 reviews

Reviewed July 17, 2013

We booked two weeks at Pestana Palms through RCI, and we had a great time. The resort is twenty years old and some will say it looks a bit dated. We felt this gave it character. The apartments have fans rather than air conditioning but these were more than adequate for most of our stay. The setting is magnificent. Every apartment has a sea view, although this is interrupted by the palms in some cases. again not a problem for us. The staff were excellent, friendly and courteous throughout our stay. The resort is in a great location with a good supermarket and plent of restaurants within walking distance. It also has access to the ocean, but you need to be able to swim. One disadvantage was the provision of WiFi. There is free WiFi, renewable on a daily basis but I found it didn't work very well in the room. That aside, if I were to visit the wonderful island of Madeira again, I would be very happy to return to Pestana Palms .

Room Tip: If you want an uninterrupted view of the ocean, ask for a room in the 'hotel' block.
  • Stayed: June 2013, traveled with family
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1  Thank gerdunn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPalms, Gerente de relações públicas at Pestana Palms, responded to this reviewResponded July 30, 2013

Dear Guest,
Thank you very much for your recent stay at the Pestana Palms and also for taking the time in posting your positive feedback in this website.
We sincerely hope to welcome you in a near future in our hotel.
In the meanwhile, I remain with the best regards from all the hotel team.
Yours sincerely,
Rubina Campos

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 11, 2013

The location of Pestana Palms is spectacular with a direct view over the ocean and a georgeous tropical garden surrounding the building. It's a unique place where guests are woken up by waves lapping up against the rock. It's a short walk into Funchal center and there are plenty of nice restaurants in the area. Rooms are clean, large with all amnities like AC, small kitchen and confortable beds. A diversified international buffet breakfast is served indoor or outdoor.
We are impressed by the quality of the world-class sevices provided by always-smiling and eager to please staff members cleaning up the room, at the restaurant or the reception.
We will cerainly come back!

Room Tip: Our room 304 has a fantastic view
  • Stayed: July 2013, traveled with family
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4  Thank sid z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPalms, Gerente de relações públicas at Pestana Palms, responded to this reviewResponded July 30, 2013

Dear Guest,
thank you very much for your recent stay in our hotel, as well as for posting your positive comments in this website.
It is always a pleasure to receive such a nice feedback about services provided to our guests, and we sincerely hope to welcome you back in our hotel and to continue being able to fulfill your expectations.
With my best regards, I remain on behalf of all hotel team.
Yours sincerely,
Rubina Campos

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Reviewed July 7, 2013

First of all, I need to say the location of this hotel is spectacular. Our apartment hangs directly over the ocean which means we are woken up each morning by waves lapping up against the rocks, and our balcony view is of the endless ocean. Absolutely stunning. It's a short 20 minute walk into central Funchal, and on our door step is a plethora of fantastic restaurants and supermarket.

We stayed in one of two of the larger apartments which has two bedrooms, a sitting area, 2 kitchens and a double balcony. The rooms were tidied and cleaned daily, and if we wanted more towels then the staff would happily provide them. I can't really fault the room too much, if I were to have any comments then I would say that they perhaps need a little more attention to detail, for example there are a few marks in inconspicuous places in the living areas, and the bed sheets sometimes were not pulled all the way to the edge of the bed. Quite little things really, and none that really spoilt the experience. The beds were adequately comfortable, I would have preferred if the pillows were a bit thicker, but I think that's just my preference.

The living area had a large flatscreen TV, but I think we only used it once or twice but it seemed to be in perfect working order. The apartment had two bathrooms which were practically identical. The one I was using was perfectly fine and houses a toilet, a bath/shower, sink and beday. A small criticism, and I mean small, would again be that some attention needs to be paid to the aesthetics of the room. Some of the mirror surface has worn off, and the grouting around the tiles of the room needs a bit of retouching so it looks smarter. As before, these things don't exactly ruin the experience of staying here and are fairly minor.

The staff at the Pestana Palms are always happy to see you, never look grumpy and are always attentive to your needs and wishes. I really can't fault them in anyway. They even print off your boarding pass and leave them in your room so you don't have to worry about sorting it out yourself, and there was free Wi fi provided which extended to the centre of Funchal, which was useful for those quick facebook/twitter log ins!
We didn't have the chance to eat in their restaurant, but we did have a few drinks either by the pool or in the reception area bar. The cocktails they provide are delicious and they have a pretty good drinks list overall.

The biggest and greatest aspect of this hotel, as I mentioned before was it's location and it didn't stop with the view. Because it's right by the ocean, your swimming time isn't confined to their pool (which, is lovely) but you also have direct access to the sea, and if you have brought a mask and snorkel you can experience some fantastic sights of the life below, as the area around the hotel plays host to a wonderful variety of sea life. Be careful though, because on a few occasions a Portuguese Man of War did float over! The hotel also houses a dive center (which is operated separately from Pestana) which is very handy as my partner and me are divers.

Overall this is a fantastic hotel, and out of all the ones we saw during our two week stay it's probably the only one that goes directly down to the sea which is such a huge bonus. The exterior needs a little bit of repainting and updating but as of writing this, someone had already refilled and repainted the outer walls so clearly this is something the hotel is working on!
I am going to miss this place when I leave tomorrow, but I highly anticipate returning here in the very near future and recommend the Pestana Palms to anyone who wishes to stay in Madeira.

Room Tip: Try and get a room that overlooks the sea!
  • Stayed: June 2013, traveled with family
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1  Thank TheoTheTravellingCat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPalms, Gerente de relações públicas at Pestana Palms, responded to this reviewResponded July 30, 2013

Dear Guest,
Thank you very much for your recent stay at the Pestana Palms and for choosing our hotel for your holidays in the beautiful Madeira Island.
You were able to describe almost all hotel services, and very well described, and we are very pleased to understand that we were able to fulfill your expectations and that you are certainly going to come back and recommend us to your friends.
With a big thank you, I remain with the best regards from all the hotel team.
Yours sincerely,
Rubina Campos

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Reviewed June 25, 2013

Having spent a week in our timeshare apartment at the Pestana Palms we added an additional two nights as guests in the Aparthotel. Everything about The Palms is first class. We look forward to our visit again next year.

  • Stayed: June 2013, traveled as a couple
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Review collected in partnership with Low Cost Holidays
Thank Tony B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPalms, Gerente de relações públicas at Pestana Palms, responded to this reviewResponded July 30, 2013

Dear Guest,
Thank you very much for staying in our resort, as well in the hotel building.
Our guests feedback is very important to evaluate the service provided from our team dau after day and we sincerely thank you for them.
Best regards, and we hope to welcome you soon amongst us.
Yours sincerely,
Rubina Campos

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 16, 2013

My husband and i stayed here as a timeshare exchange week to lengthen our holiday to 2 weeks. We stayed in the Residence at Porto Mare the previous week and sadly the Pestana  Palms was no comparison-very odd considering they are both meant to be 4 star timeshare accommodation. 

The interiors of the complex feels dated and could do with a refurb. The room we stayed in, which was in the apartment section at the back as oppose to the hotel section nearer the sea, was basically furnished and the furniture felt quite dated and cheap. It certainly didn't look like the photo of the twin room on the hotel's website! The air con was an older style ceiling fan which was quite ineffective and there were no complimentary extras provided such as dressing gowns, water, tea bags or sugar which is given as standard in The Residence, although you were provided with towels for sunbathing. 


The entrance to the pool area as you exit the lift was quite dark and needed a paint and the gym is tiny and cramped. 

On the plus side, the pool area is in a very good location, being right by the sea and there were plenty of places to lie and not feel crowded. It's also a plus that you have access to swim in the sea here. The complex also had lovely gardens which were well maintained and there was a beautiful sea view from our balcony. 

I appreciate that there are many good reviews for the Pestana Palms on here so maybe I've just been spoiled by the luxury of The Residence where I have stayed several times before  but it annoyed me that there is such a difference in standards when they are both supposedly 4 star accommodation. While my husband and I stayed here in our second week, my parents (who we were holidaying with) stayed at The  Pestana Miramar and that too felt much more like 4 star accommodation  than the Pestana Palms. There's definitely much nicer accommodation out there for your money. 

  • Stayed: May 2013, traveled with family
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1  Thank cocapeddle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPalms, Gerente de relações públicas at Pestana Palms, responded to this reviewResponded June 24, 2013

Dear Guest,
First of all, we would like to thank you for your recent stay with us, as well as for taking the time posting your sincere comments about our property in this website.
We sincerely regret that we did not fulfill your expectations during your stay, but we thank you anyway for being sincere in your answers. Fulfilling our guests expectations is our main target, and this is the reason why we continue working hard day after day.
In spite of your negative points mentioned, we hope to welcome you in our hotel and being able to compensate you so that you shall not only keep negative regards from us.
On behalf of all the hotel team, I send you our best regards.
Rubina Campos

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 7, 2013

We have now been to Maderira 3 times and each time have used a hotel from the Pestana group. This one is the best so far. Lovely setting and surroundings, nice and quiet with relaxing gardens. Beautiful views over the sea.
Our room was in the 'tower' on the sea front. Rooms were spotless, service was fantastic. Staff very helpful where nothing was too much of a problem, they were curtious and very friendly. The restaruant for breakfast was overlooking the sea and you could sit inside or outside, again very clean with a great selection of food. The fact that we had a room with kitchenette was a bonus as we were able to pop over the road to the supermarket and buy snacks or enjoy a bottle of wine on the balcony. All in all a very relaxing (and needed) holiday!

Room Tip: Consider try to get a room on the upper floors if possible, they are all good but the view from the...
  • Stayed: June 2013, traveled as a couple
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1  Thank Philsy65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPalms, Gerente de relações públicas at Pestana Palms, responded to this reviewResponded June 11, 2013

Dear Guest,
thank you very much for your recent stay at the Pestana Palms, as well as for taking the time in posting your comments on this website.
We sincerely appreciate your kind comments and hope to welcome you back amongst us in a near future.
Best regards on behalf of all the team,
Rubina Campos

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pestana Palms

Address: Rua Gorgulho 15-17, Funchal, Madeira 9000-107, Portugal
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Suites Swimming Pool
Hotel Style:
#11 Spa Hotel in Funchal
#14 Luxury Hotel in Funchal
#15 Family Hotel in Funchal
#19 Romantic Hotel in Funchal
Price Range: $101 - $185 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pestana Palms 4*
Number of rooms: 76
Official Description (provided by the hotel):
The Pestana Palms is a 4-star hotel in Funchal, located along the coast of the Atlantic Ocean, with direct beach access. Built along the seafront, the Pestana Palms is located in Funchal's hotel zone, 20 minutes on foot from the city centre. Its splendid and original architecture combining modern and traditional styles ensure all of the hotel's rooms have incredible views of the sea. In the modern building, you will find the guest rooms and the restaurant. In the traditional building, an old Manor House surrounded by gardens, you will find the common areas. This hotel offers an outdoor swimming pool with views of Funchal's cliffs. Reserve some time for your mind and body at the Health Club equipped with a jacuzzi and a massage room. Take the opportunity to learn to dive at the hotel's Dive School and visit Madeira's Underwater Reserve. Madeira International Airport is located 23 km away. ... more   less 
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Also Known As:
Pestana Palms Ocean Aparthotel Hotel Funchal
Pestana Palms Ocean Aparthotel Funchal
Pestana Palms Madeira/Funchal

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