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“An old fashioned breath of Fresh air!” 4 of 5 bubbles
Review of Pestana Palms Ocean Aparthotel

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Pestana Palms Ocean Aparthotel
Ranked #13 of 86 Hotels in Funchal
Certificate of Excellence
barnsley
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“An old fashioned breath of Fresh air!”
4 of 5 bubbles Reviewed March 13, 2013

We stayed here for a couple of night whilst visiting Madeira, Its not entirely modern but a good stand hotel! As well as a pool you can also swim in the sea as there is a point at the hotel with steps! If you are a diver you can also dive off the back! If you get the right rooms you can also see the big cruise liners coming in to dock!

  • Stayed June 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank livlar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPalms, Gerente de relações públicas at Pestana Palms Ocean Aparthotel, responded to this review, May 15, 2013
Dear Guest,
Thank you for your recent stay at the Pestana Palms Ocean Aparthotel and also for sharing these comments regarding your stay with us.
We are very glad that you have realy enjoyed your stay with us and sincerely hope to welcome you back in a near future in our hotel and enjoy the recent renovations that have been done in the rooms, pool area and Quinta Vila Lido.
With my kindest regards, I remain.
Rubina Campos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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428 reviews from our community

Traveler rating
    284
    118
    17
    4
    5
See reviews for
96
266
10
2
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (122)
Date | Rating
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English first
Basel, Switzerland
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed March 5, 2013

We stayed here for all 4 days in Funchal. The location is just exquisite and all rooms hotel are ocean facing. The balcony is quite good for a morning coffee with the view of the sunrise...The room we stayed was good and had a mini kitchenette which was quite helpful for preparing some quick meal for our toddler. The hotel staff were mostly very polite and accommodating except for one maid who seemed to have a frown and kept murmuring during her cleaning process.

The reason I give four star is that being a 4-star hotel, there was an additional charge for the safe locker which looked pretty old fashioned. I would have considered this as a given in other 4-star places. Also there were bare minimum cutleries in the kitchenette. Only one vessel in which we could cook anything. No frying pan even...

The pool area and spa are very decent and well maintained. Having a dive center in the hotel provided me an opportunity of trying Scuba which I would not have otherwise...Imagine diving right out of your hotel!!!

Overall it was a very satisfying experience but for the minor inconveniences which can be corrected by the hotel management very easily

Room Tip: Our driver mentioned that he heard complains of the disturbances of the ocean waves crashing into th...
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  • Stayed February 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank KrishTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPalms, Gerente de relações públicas at Pestana Palms Ocean Aparthotel, responded to this review, May 16, 2013
Dear Guest,
Firstly, we would like to thank you for choosing Pestana Palms for your last accomodation on the beautiful Madeira Island.
We are very proud of the positive comments adressed to us.
Looking forward to welcoming you back in our Hotel, and to have the pleasure of showing you our improvements, I remain.
Kind regards,
Rubina Campos
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincoln
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed March 4, 2013

We stayed in February 2013 with 2 young children and Grannie. We have stayed twice before and were not disappointed. This time we had a one bedroom apartment and Grannie had a studio in the apartment block whereas previously we stayed in the hotel block. Our rooms were superb - far larger than expected, pristinely clean, very comfortable and with everything we could have wished for with fantastic sea views. Staff were always professional, friendly and helpful. Breakfast was first class.

  • Stayed February 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Inquisitive27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPalms, Gerente de relações públicas at Pestana Palms Ocean Aparthotel, responded to this review, May 15, 2013
Dear Guest,
Thank you for your recent stay at the Pestana Palms Ocean Aparthotel and also for sharing these comments regarding your stay with us.
We are very glad that you have realy enjoyed your stay with us and sincerely hope to welcome you back in a near future in our hotel and enjoy the recent renovations that have been done in the rooms, pool area and Quinta Vila Lido.
With my kindest regards, I remain.
Rubina Campos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ilminster
Level Contributor
127 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 bubbles Reviewed January 29, 2013

Well placed for a 20 minute stroll into Funchal centre. The hotel is friendly, well appointed and provides everything you need for a comfortable stay including free Wi-Fi.
Breakfasts are brilliant. A wide choice and always fresh. Lovely views from the rooms towards the harbour. Ideal for watching the cruise ships! There is a small spa and fitness suite and a heated outdoor pool as well as a diving school.
You can swim in the sea directly from the hotel.
Supermarket and good restaurants can be found adjacent.
Best suited to 40+ age group.
Would go back tomorrow.

Room Tip: All have sea views. Restaurant is on 5th floor, spa at floor 0
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank BakersLoafing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPalms, Gerente de relações públicas at Pestana Palms Ocean Aparthotel, responded to this review, May 15, 2013
Dear Guest,
Thank you for your recent stay at the Pestana Palms Ocean Aparthotel and also for sharing these comments regarding your stay with us.
We are very glad that you have realy enjoyed your stay with us and sincerely hope to welcome you back in a near future in our hotel and enjoy the recent renovations that have been done in the rooms, pool area and Quinta Vila Lido.
With my kindest regards, I remain.
Rubina Campos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York, England, United Kingdom
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed January 28, 2013

The friendliest happiest staff I have ever come across. Everyone was very helpful and nothing was too much trouble. The Hotel is situated on a small headland with views over the sea. Pay more for a superior room and it must get better, however we were more than satisfied with our view over the pool and the ocean. Lovely room cleaned daily, everything was spotless. We paid for breakfast and what a breakfast it was! Lots of choice between hot food, cold meats, cheese, bread and fresh fruit salad plus an amazing 180 degree panaramic sea view. Fantastic. The hotel grounds were full of flowers and shrubs all were kept meticulously manicured. Would not hesitate in returning.

Room Tip: A room above the 5th floor would give a better view, pay a little extra for one at the front.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Jim L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPalms, Gerente de relações públicas at Pestana Palms Ocean Aparthotel, responded to this review, May 15, 2013
Dear Guest,
Thank you for your recent stay at the Pestana Palms Ocean Aparthotel and also for sharing these comments regarding your stay with us.
We are very glad that you have realy enjoyed your stay with us and sincerely hope to welcome you back in a near future in our hotel and enjoy the recent renovations that have been done in the rooms, pool area and Quinta Vila Lido.
With my kindest regards, I remain.
Rubina Campos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huddersfield, United Kingdom
Level Contributor
50 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed January 8, 2013

My family came for a week for the New Year fireworks, our son's 13th Birthday and a break from work. The hotel is situated right on the cliff with great views overlooking the bay, so you can watch all the boats and liners coming in and out of Funchal from your balcony. The hotel is set in very tidy gardens with large clean bright modern rooms, all with sea views, with an older Colonial building in the grounds accommodating the reception and bar. The buffet breakfast was vast with hot and cold selections too numerous to sample all. The rooms were kept tidy every day and the staff very helpful and efficient. In particular they brought us drinks and a congratulatory letter for my son on his birthday, which we thought was very touching. The pool and surrounding area was kept immaculate, like the rest of the hotel and grounds. It was very peaceful in the hotel and surrounding area, with the background noise of waves gently breaking on the volcanic rock below. Its location is just at the start of the Hotel area in Lido, but closer to the main town of Funchal. I would highly recommend this hotel to couples and families alike. We had a wonderful holiday and loved the island, the people and all we had time to experience.

Room Tip: Our room was on the second floor (210) and had excellent views over the pool (for keeping an eye on...
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  • Stayed December 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank 143price
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPalms, Gerente de relações públicas at Pestana Palms Ocean Aparthotel, responded to this review, May 15, 2013
Dear Guest,
Thank you for your recent stay at the Pestana Palms Ocean Aparthotel and also for sharing these comments regarding your stay with us.
We are very glad that you have realy enjoyed your stay with us and sincerely hope to welcome you back in a near future in our hotel and enjoy the recent renovations that have been done in the rooms, pool area and Quinta Vila Lido.
With my kindest regards, I remain.
Rubina Campos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Porto, Portugal
Level Contributor
33 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed January 8, 2013

The hotel is confortable.
The staff is nice and very helpfull. Good access to the sea and the view from the apartments is beautyful.
The location of the hotel is good and they have a shuttle to transport the passengers to the center of the island.

  • Stayed March 2012, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Pipa2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPalms, Gerente de relações públicas at Pestana Palms Ocean Aparthotel, responded to this review, May 15, 2013
Google Translation
Estimado Hóspede,
Primeiramente gostaríamos de agradecer-lhe pela sua recente estada no Pestana Palms Ocean Aparthotel e também por partilhar os seus comentários relativamente à sua estada connosco.
Ficamos satisfeitos por ter desfrutado da sua estada e esperamos voltar a acolhê-lo num futuro próximo no nosso hotel e usufruir das renovações que recentemente foram feitas nos nossos quartos, piscina e na Quinta Vila Lido.
Melhores cumprimentos,
Rubina Campos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pestana Palms Ocean Aparthotel

Property: Pestana Palms Ocean Aparthotel
Address: Rua Gorgulho 15 17, Funchal, Madeira 9000-107, Portugal
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool
Hotel Style:
#13 Luxury Hotel in Funchal
#15 Family Hotel in Funchal
#19 Romantic Hotel in Funchal
Price Range (Based on Average Rates): $
Hotel Class:4 star — Pestana Palms Ocean Aparthotel 4*
Number of rooms: 76
Reservation Options:
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Also Known As:
Pestana Palms Ocean Aparthotel Hotel Funchal
Pestana Palms Ocean Aparthotel Funchal
Pestana Palms Ocean Aparthotel Madeira/Funchal

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