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Suite Hotel Eden Mar
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Reviews (1,493)
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Reviewed February 2, 2014

After reading the other reviews we were really looking forward to our stay here and we were not disappointed. The quality of the hotel complex, set in beautiful gardens, was very high. The facilities and wonderful staff add to the overall experience. The only thing that stops me from giving this hotel a maximum point rating was the view from our balcony. We opted to upgrade to a superior studio room and asked for the highest level possible. Sadly these superior rooms ate only available on the third floor (which we were given). This room was very spacious but even though it has a double width balcony there are a lot of large trees directly on front of the balcony which spoil the view. I would recommend one of the junior suites, except one of the six junior suites at the very end of the building which overlook the supermarket car park.

  • Stayed: January 2014, traveled as a couple
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3  Thank Britrunner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Suite Hotel Eden Mar, responded to this reviewResponded February 7, 2014

Dear Guest,

Thank you for your feedback about your recent visit to our hotel and for sharing it on TripAdvisor.
Regarding the palm trees unfortunately what we can only do on a regular basis is cutting the leaves in order to improve the view from some room balconies, but I dare to say that there are worse hotel room views.

It will be a great pleasure to see you around soon,

Warm regards

Muito obrigado


. ..

ANTONIO PAIS

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Reviewed January 31, 2014

I have booked this hotel again this year same week June 2014. Arrived at hotel to find we had been up graded to a suit which had its own small kitchen area dinning and seating area with separate bathroom and bedroom the room was very clean the hotel was quiet and staff very helpfull could not fault them we had lunch by the pool a few times during our stay and the food was very nice and value for money,as there is two hotels together you can have breakfast in either hotel also there is a indoor heated pool and and two other pools with a hot tub.the hotel is situated on a slight hill but the entrance is very close to the top of this hill there is a au
remarked situated underneath the hotel and various pizza Chinese and sushi located very close to the hotel.

Room Tip: We'll worth a suit.
  • Stayed: June 2013, traveled as a couple
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Thank Stockton121716
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Suite Hotel Eden Mar, responded to this reviewResponded February 7, 2014

Dear Guest,

Thank you for your “Relax” feedback about your recent visit to our hotel and for sharing on TripAdvisor.

It will be a pleasure to see you around soon,

Warm regards

Muito obrigado


. ..

ANTONIO PAIS

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Reviewed January 31, 2014

Stayed for 2 weeks in January in a full suite on the western side of the hotel.( they are only 6 suites and in my opinion they are definitely worth paying extra for)Facing the sea and the sun all day on the terrace.We had the ground floor suite which has a side gate that opened directly onto the garden, adjacent to the pool.I shall book this again , as it was so convenient .My husband left me reading to take a stroll around the garden or across to the lower reception area ( to make use of the free Wifi) without having to traipse through the hotel.There was a table and 2 comfy wicker chairs as well as 2 sunbeds .The suite was very spacious and very comfortable indeed .We made use of the large fridge to stock up on cold drinks and although we never used the microwave there was everything provided to cook light meals.I did use a pan on one of the 2 cooking rings to heat some soup which we had along with fresh crusty bread from the supermarket ( 100 yards away), when we did not want a big meal in one of the many reasonably priced restaurants nearby.The hotel fully deserves it's 4*s.( 4.5* would be nearer the mark) but needs free Wifi tthroughout , slippers , free use of the safe etc to be awarded 5*.However, the staff , in particular all the receptionists are worthy of being rated 5*.They were exceptional.Absolutely nothing was too much trouble for them, and all requests for help and information was given with a genuine smile.Look after your receptionists Eden Mar, they represent you ' above and beyond'. We had breakfast in both restaurants .The one in the Eden Mar is quieter and not so bustly but the Porto Mare did have a slightly larger range ( waffles and cakes) and the bacon was a lot crispier and hotter in the Porto Mare, where they cooked omelettes to order.I preferred the Eden Mar , my hubby preferred the Porto Mare, so we alternated.The gardens are a credit to the hotel group, they really are beautiful and very well cared for.All in all an ideal hotel in a great location and I make no hesitation in recommending it..........we did take a look at a 1 bed apartment in The Residence, the only difference seemed to be that there was a separate shower and a dishwasher, but it was nowhere near as spacious and the furnishings were very similar and with a full suite you are guaranteed a sea facing room( as opposed to sea view), we were told there are no guarantees you would get a south facing room when booking The Residence, you could get a side sea view overlooking the garden.

Room Tip: The 6 full suites all face south and are worth paying extra for.
  • Stayed: January 2014, traveled as a couple
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2  Thank Barb W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Suite Hotel Eden Mar, responded to this reviewResponded February 7, 2014

Dear Guest,

Thank you for the kind review posted on the largest travel auditor of the world. Much appreciated.
Also appreciated is the public praise of some of my colleagues, I am sure they will be happy to receive it.

We will be most pleased to welcome you in a future visit to Madeira,


Warm regards,

Muito Obrigado


. ..

ANTONIO PAIS

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Reviewed January 29, 2014

Felt very safe with choice of hotel after reading a lot of the reviews. On arrival at the Eden Mar reception, several holiday makers were being recognised and welcomed back - good sign. Our room was a Junior suite just along from reception. Spacious and spotless. Huge bed (very comfy), bath, shower, twin basins, balcony. Small kitchenette area having microwave, kettle, two ring hob and fridge. The Eden Mar is adjacent to the Porto mare hotel and the Residence. To get our bearings there is a tour which I recommend. As we went through different areas on each site our guide was welcoming back previous visitors or they were making themselves known to her - another good sign. Facilities include 2 indoor heated pools and whirlpool, spa, gym, out door pools, restaurants, bars, wifi to name a few. The gardens are lovingly cared for. Colourful flowers, fragrant herb gardens and stunning orchid patch. Breakfast choices overwhelming, friendly and efficient staff. Evening entertainment varied for all tastes and bar staff worked hard. Restaurants- for special occasion The Fort, family run Solar da Ajuda for steak on the stone. Trips - Cable Car, Catamaran, Ramble in old town, West Island (Manuela superb). Take leisurely walks along the promenade (a little undulating) but stop at Magic tea house for refreshment and walk around their beautiful gardens. The harbour is a busy place, always a cruise liner anchored up, presidents palace gardens open if gates open. My husband and I went home very happy - another good sign!

Room Tip: If you want a view you do need to go to a higher floor but being situated right by the reception area was very advantageous
  • Stayed: January 2014, traveled with friends
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1  Thank Dizzydi_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Suite Hotel Eden Mar, responded to this reviewResponded February 7, 2014

Dear Guest,

Thank you for such a comprehensive review shared on TripAdvisor and also thank you for your support by staying with us once again

We will always be most pleased to welcome you back soon,

Warm regards,

Muito obrigado,

. ..

ANTONIO PAIS

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Reviewed January 22, 2014

We spent our 5th visit to Madeira and our 3rd consecutive stay at the Eden mar in mid January 2014 stopping in room 1214. Once again our holiday was excellent and the Eden mar and its staff never let us down. We always stopb&b or room only as we like to eat out at night. Restaurants nearby which I can recommend are casa Italia right next door (if having pizza and their are 2 of you ask for half and half with salad as you both get a plate full and it's cheap but very good) or the new place Just opened also right next door is also very good called shelter,3 course menu for only 15euros was very good, nice food but still slightly dearer than casa Italia. The hotel itself is very clean, pools very good, rooms excellent and buffet breakfast very very good. To the management: forgot to inform reception that the bathroom in our room could do with some maintenance as it got quite smelly at times but overall the room was very good. Our fault for not reporting the bathroom. Thank you edenmar!

  • Stayed: January 2014, traveled as a couple
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3  Thank Pip614
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Suite Hotel Eden Mar, responded to this reviewResponded January 24, 2014

Dear Guest,

Thank you for your feedback about your 5rd visit to our hotel and for sharing on TripAdvisor your thoughts about it. I took good note of bathroom issue.

Sincerely hope to welcome you soon for the 6th stay with us.

Warm regards

Muito obrigado


. ..

ANTONIO PAIS

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