First ever visit to Madeira and first time staying the Eden Mar. We booked with Thomson and were looked after well by Margaret.
Very busy check in when we arrived, so the reception staff were rushed but surprisingly managed to tell us everything we needed to know. Keys at the ready, off we went to find our rooms.As we sauntered through the hotel initial observations rendered it very clean and as we later found out that is consistent throughout the resort. My mum was initially very disappointed with her room. We had upgraded to superior rooms and they are HUGE. However, our booking had indicated a "sea view". We could not see out to the sea instead we had the view of the courtyard. The receptionist apologised and explained that all rooms facing the sea were considered to be "sea view" rooms (whether you can see it or not). Due to the busy check ins she was not able to find rooms with better views but reassured us she would speak with the manager the next morning. This was not necessary as my mum discovered our second room had a lovely view of the courtyard/opposite side of the hotel albeit no sea view. We simply swapped rooms and my sister and I were not overly fussed. Perhaps the "sea view" ought to be explained more clearly so expectations are not set. The room itself I cannot fault. I love the kitchenette facility. The bathroom was huge and I nearly died seeing double sinks! I have never seen double sinks in a standard hotel room.
Aside from initial hiccup we were very happy with the resort. It was great to have the benefit of 3 resorts, so this means numerous pools. There were plenty of sun loungers but realised that in order to get decent beds you needed to reserve with your towels first thing in the morning.
The buffet breakfast was amazing. There was a huge choice and we thoroughly enjoyed the selection of breads. The staff were very polite and friendly, again a running theme throughout the resort.
We only stayed on a b&b basis but decided to experience their seafood themed buffet. It was lovely. Large selection of sea food, I overloaded myself with fresh prawns.
The only negative is the lack of internet. This was only available in the public areas namely the reception areas. Although whilst we were there (second week of July) there were installing internet for rooms. Not sure if this is going to be a free service.
The location was excellent. Just a short stroll into the town centre. There was plenty to see on the route which kept us enthralled. It was just a shame the freak heatwave resulted in the use of their courtesy coach. This was a massive plus for this Porto Bay resort. Lots and lots of places to eat within short strolling distance just beware the extreme slope up to the main road. A tip to avoid that is to stroll across to Porto Mar and exit there instead. It adds additional distance but for those unable to make the steep climb it is a better alternative route.
All in all a terrific resort worthy of all the positive reviews it has received. I would certainly recommend it to friends and family.
- Official Description (provided by the hotel):
- Divided into studios, superior studios, junior suites and suites, this four star hotel's 146 spacious rooms have been redecorated with textiles in warm pastel colours, completely new furniture and LCD televisions. The kitchenettes have been completely renovated and are equipped with a stove, fridge and microwave oven. The Suite Hotel Eden Mar belongs to the Vila Porto Mare resort, and shares facilities which are also common to other outlets – Hotel Porto Mare and The Residence. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Orbitz, Hotels.com, Expedia, Travelocity, Priceline, Agoda, Cheap Tickets, TripOnline SA, Hotwire, Evoline ltd, HotelQuickly, getaroom.com and Cancelon so you can book your Suite Hotel Eden Mar reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Suite Hotel Funchal
- Eden Mar Madeira
- Suite Hotel Eden Mar Madeira/Funchal