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“Lovely hotel great staff”

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Suite Hotel Eden Mar
Ranked #8 of 88 Hotels in Funchal
Certificate of Excellence
Reviewed January 23, 2013

Checked in on 26th December 2012 Boxing Day. Immediate check in no waiting, Friendly. helpful welcoming receptionist (it always starts or stops at reception) The room was nice but will choose one away from the supermarket car park next time.
Check in staff noted my birthday was on 27th December and on that day a nice cold bottle of fizzy wine arrived with the compliments of the hotel. Lovely surprise
The hotel was excellent we enjoyed our stay. Food was good quality as was the staff in the buffet restaurant. The other restaurant was not so friendly but food was good here also.
Rooms were kept clean and tidy and again the staff were excellent. New Years Eve was the best one I can remember with the hotel laying on coaches to take us to a good vantage point above the city to provide a splendid view of the spectacular fireworks. They also supplied a glass of fizzy to drink a toast in the New Year.
We loved the mini kitchen, it has a full fridge, a microwave and a small electric cooker. Also a good range of cutlery, cups plates etc.
Overall it was an excellent experience and one which will make me want to book again in December but maybe in another part of this splendid Porto Bay resort.(There is a good choice)

This was our 5th visit to Madeira, great place, lovely people and good value for money.

Minor niggle (for feedback) was the hotel making a charge to use the safe in the room.

Room Tip: Avoid rooms overlooking the supermarket car park, can be noisy but still has great views of the Ocea...
  • Stayed: December 2012, traveled with family
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Thank Rleg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Suite Hotel Eden Mar, responded to this reviewResponded February 7, 2013

Dear Guests,

Just a short note for the ”lovely” review sent to tripadvisor.
We are really happy to know that overall you had such a positive experience with us.

It will be a great pleasure to welcome you in any of our properties,

Warm regards,

Muito Obrigado

. ..

ANTONIO PAIS

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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707 - 713 of 1,399 reviews

Reviewed January 23, 2013

Just returned from our second visit to the Porto Mare Resort. Last time we visited (same time of year) we stayed at the Porto Mare and this time we opted for the Eden Mar suites as we now have a baby and thought that having a kitchen would be more useful for us. We weren't wrong! It was lovely! Even though I personally thought the rooms were a bit nicer in the porto mare even though we had a juniour suite in the Eden Mar - it was still a great room and brilliant hotel.
The staff were all very friendly and helpful and really good and attentive towards our little boy.

The breakfasts are fantastic - everything you could wish for to eat at breakfast time! We also had lunch at the pool bar which was lovely too. Unfortunately we didn't get round to eating an evening meal in the hotel as there were too many other places to eat round and about.

There is a big supermarket just under the hotel which is great for getting a few bits and pieces and really cheap too - even the cafe associated with the supermarket was good and very cheap! We had lunch there one day and got 2 small beers and 2 toasties for under 5euros! The best meal we had was at the Sabor da India just up the road - totally recommend it!

I also had a massage at the spa which was amazing - just wish I had chosen a longer one!

The reason we chose to return to this hotel was the fact that it has 2 indoor pools and with it being January the outdoor pools would be too cold for our little boy. So we were disappointed that upon our arrival one of the two pools was closed. It was closed for the whole week we were there and there was some major refurbishment work ongoing. This was upsetting but these things cant be helped I suppose.
Hopefully it was be up and running again by the time we chose to return as we will definately be back :o)

Room Tip: All rooms seem to be nice and quiet and have a sea view so I dont think it makes any difference!
  • Stayed: January 2013, traveled with family
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1  Thank saz-up-north
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Suite Hotel Eden Mar, responded to this reviewResponded January 29, 2013

Dear Guest,

Thank you for your feedback about your recent visit to Eden Mar hotel. It is rewarding to know that we were able to meet your holiday expectations at Eden Mar in spite of Porto Mare indoor pool being closed as we had a major water leaking.

Please be informed that the Porto Mare indoor pool is already opened and the children pool is also now heated, and do not hesitate to contact me prior to your future trip so I can do any update you might need.

Warm regards,

Muito Obrigado

. ..
ANTONIO PAIS

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 23, 2013

One always worries that return visits will not live up to the high standards achieved in previous years, but we had no need worry as once again we were greeted like old friends by the ever welcoming reception staff at the Eden Mar. Good service is alive and well in Maderia in and out of the hotel. Our pleasant room was cleaned and made up often before we had returned from breakfast and the restaurant staff were unfailingly bright and cheerful. Altogether a good experience.

  • Stayed: January 2013, traveled as a couple
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1  Thank david_major24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Suite Hotel Eden Mar, responded to this reviewResponded January 29, 2013

Dear Guest,

Just a short note to thank you for the review shared on tripadvisor and happy to know that overall you had a positive holiday experience.

It will be a pleasure to welcome you back in a near future,

Warm regards,

Muito Obrigado

. ..
ANTONIO PAIS

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 23, 2013

The Eden Mar was a second choice of hotel as Quinta do sol is being renovated. Having booked bed and breakfast, we were pleasantly surprised with our room, which was huge. The kitchen was better equipped than my own! Everything was spotless. I liked the idea that it was left to you when the sheets and towels needed to be changed. There was a comprehensive choice of food for breakfast with the hot drinks supplied in flasks. The entertainment in the bars was the best I have ever had on any holiday. The accoustic guitar group were fabulous! Although we were out most days, the daytime programme was pretty comprehensive too. I loved the water aeobics on 3 times a week. If I have any complaint it was that the outdoor pools were freezing until well into our 2nd week. The only other moan was that, In the Ocean Bar, unless you were in the central part, the bar service was very poor. When it was busy (most nights) they needed more staff on.I would recommend this hotel to anyone

Room Tip: The balconies sea view rooms sunnier for longer in the day. Higher floors quietest
  • Stayed: January 2013, traveled as a couple
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1  Thank nomad1939
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Suite Hotel Eden Mar, responded to this reviewResponded January 29, 2013

Dear Guest,

Thank you for staying at Eden Mar hotel and for giving feedback about it.
I have taken good note about the Oceano bar and discuss it with my F&B team. Regarding the outdoor pools temperature please take good note that we also have two indoor heated pools within the complex.

It will be a pleasure to welcome you in a near future,

Warm regards,

Muito Obrigado

. ..
ANTONIO PAIS

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 20, 2013

We stayed at this hotel in mid-January having arranged a holiday through Thomsons and were delighted with our choice. Our first time in Madeira and the hotel was ideally placed to the western edge of Funchal. The hotel operates a courtesy coach service to Funchal and back running at approx 45 minute intervals although not in the evenings. It is however only a 30 minute brisk walk from the hotel into Funchal and perhaps a little longer on return as this is uphill.
As a suite hotel the rooms are excellently equipped with a small kitchenette including microwave, 2 plate cooker and fridge together with all necessary crockery, utensils etc. Beds are extremely comfortable, bathroom is on small side but adequate and there is a good sea facing balcony with table and chairs. You have access to a number of restaurants in the hotel complex and the Italian is particularly recommended. Both indoor and outdoor pools together with a range of other activities and some good evening entertainment. An excellent additional touch was a bottle of sparkling wine delivered to our room on the day of a birthday by the hotel.
The gardens of the hotel complex are a delight and very well kept.
Thoroughly recommended and we will not hesitate to use the hotel if we return to Madeira.

Room Tip: Sixth floor gives good views over gardens and out to sea.
  • Stayed: January 2013, traveled as a couple
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3  Thank pdwcarella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Suite Hotel Eden Mar, responded to this reviewResponded January 29, 2013

Dear Guest,

Thank you for your feedback about your first holidays in Madeira and hopefully not the last !
Also take the opportunity to thank you for sharing your opinion on tripadvisor and really happy to learn that you had a positive holiday experience.

Sincerely hope to welcome you in a near future,

Warm regards,

Muito Obrigado

. ..
ANTONIO PAIS

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 17, 2013

We have stayed in other Funchal hotels, all of good quality but the Eden Mar offers more: the facilities of this whole Porto Bay complex (Eden Mar & Porto Mar hotels and The Residence time share) which provide a wide choice of dining, relaxation and entertainment of various kinds, plus a very well tended botanic garden to laze in. The staff, like all Madeirans, are very helpful, relaxed and charming.

There is a supermarket, wine store, newsagents, etc adjacent. There is a hotel courtesy bus and a choice of buses to different locations in Funchal and the rest of the island 5 minutes away; the "promenade" and lido are just in front.

We cannot recommend the hotel and its facilities more highly; and the kitchenette really is a great bonus.

Room Tip: The rooms have been excellent on all occasions with balcony overlooking the beauitiful garden and se...
  • Stayed: December 2012, traveled as a couple
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2  Thank keithsalcombe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Suite Hotel Eden Mar, responded to this reviewResponded January 29, 2013

Dear Guest,

Thank you for your feedback about your holidays at Eden Mar Hotel. It is good t know that you have enjoyed yourselves in our property and took advantage of the different facilities within the Vila Proto Mare complex.

Sincerely hope to welcome you soon,

Warm regards,

Muito Obrigado

. ..
Antonio Pais

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 15, 2013

We have stayed in other Porto Bay hotels in Madeira and they are all a high standard . The Eden Mar Hotel is an older hotel belonging to this group, and yet of the same quality -good sized rooms with very useful and well equipped kitchenettes . Staff are friendly and helpful and the complex offers plenty of entertainment and facilities. The gardens are lovely even in January. We will return!

Room Tip: The side sea view rooms appear to have a better view then those directly facing the sea, which were...
  • Stayed: December 2012, traveled as a couple
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4  Thank Fran T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Suite Hotel Eden Mar, responded to this reviewResponded January 18, 2013

Dear Guest,

Thank you for let us know that you had a positive holiday at our hotel and thank you for your support to Porto Bay hotels.
I also take the opportunity to thank you and all the other guest who during 2012/13 shared on tripadvisor their thoughts about the hotel Eden Mar and therefore contributed for the 2013 Traveler’s Choice Winners – Service-Top 25 hotels in Portugal

MUITO OBRIGADO

Warm regards

. ..
ANTONIO PAIS

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Suite Hotel Eden Mar

Address: Rua Gorgulho 2 | Porto Bay, Funchal, Madeira 9004-537, Portugal
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Funchal
#8 Romantic Hotel in Funchal
#8 Luxury Hotel in Funchal
#10 Family Hotel in Funchal
Price Range: $108 - $1,215 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Suite Hotel Eden Mar 4*
Number of rooms: 146
Official Description (provided by the hotel):
Divided into studios, superior studios, junior suites and suites, this four star hotel's 146 spacious rooms have been redecorated with textiles in warm pastel colours, completely new furniture and LCD televisions. The kitchenettes have been completely renovated and are equipped with a stove, fridge and microwave oven. The Suite Hotel Eden Mar belongs to the Vila Porto Mare resort, and shares facilities which are also common to other outlets – Hotel Porto Mare and The Residence. ... more   less 
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Also Known As:
Suite Hotel Funchal
Eden Mar Madeira
Suite Hotel Eden Mar Madeira/Funchal

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