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“Lovely atmosphere, friendly staff, brilliant hotel facilities”

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Suite Hotel Eden Mar
Ranked #8 of 87 Hotels in Funchal
Certificate of Excellence
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Lovely atmosphere, friendly staff, brilliant hotel facilities”
5 of 5 bubbles Reviewed January 6, 2013

The Porto mare complex made up of the Eden mar and two other hotels is one of the best holiday locations I've ever stayed in, the friendly and helpful staff create a lovely atmosphere. The rooms are clean and spacious, and the facilities are wonderful. There is so much to do! I also really enjoyed the food here, can't fault anything- hope to be coming back soon!

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank KeebyMarie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Suite Hotel Eden Mar, responded to this review, January 10, 2013
Dear Guest,

Just a short note to thank you for your feedback about Eden Mar stay and to let you know that I will be most pleased to assist you on anything you might need for future visits to our property.

Warm regards,

Muito obrigado

. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,327 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (437)
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Scotland
Level Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
5 of 5 bubbles Reviewed January 6, 2013

I recently spent a week at Eden Mar for a relaxing pre-Christmas break. I have now stayed here several times and enjoy going back as it is such a relaxing atmosphere. The gardens are lovely and provide places to sit and read or just chill out. The weather was warm and sunny and the pool areas are very pleasant.The rooms are comfortable, well equipped and kept very clean. It is a nice walk into Funchal or there are plenty of places you can wander to surrounding the hotel and lots of restaurants and bars to try.

It would be difficult to find much fault with the hotel. What really makes it a great place are the excellent staff. They are friendly and helpful but never intrusive. Whether you have a question or request before arriving or during your stay they do not make you feel that you are bothering them and are happy to help. It is rare for me to keep going back to the same hotel but this is one I look forward to returning to again.

  • Stayed December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Edingirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Suite Hotel Eden Mar, responded to this review, January 10, 2013
Dear Guest,

It is rewarding to know that we have been able to meet your holiday expectations once again and thank you so much for your feedback shared with such a vast audience . It will always be a great pleasure to have you around.

Warm regards,

Muito obrigado

. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spalding, United Kingdom
Level Contributor
195 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 bubbles Reviewed January 5, 2013

Have just returned from spending Christmas and New Year at this hotel in Madeira, and there is no doubt that Porto Bay Hotels set the standard by which other hotels should be judged. This is a four star hotel and I mean a proper four star hotel. My wife and I stayed at so-called four star hotels in Povoa de Varzim, Portugal and Sliema, Malta during 2012, but neither hotel can hold a candle to the Eden Mar. In December 2011 we were fortunate to spend a week at the Cliff Bay Hotel (5 star) - another hotel in the Porto Bay group - and that was truly outstanding. It was that week and that experience that brought us back to Madeira, not only to spend Christmas and the New Year, but also to stay at a Porto Bay hotel. The staff, the food, the facilities - all are outstanding, and being that the Eden Mar is also joined to the Porto Mare hotel, clients can use any facilities in both, or choose to dine in a selection of restaurants. We were on half-board, booked through Travel Republic - that is flights, hotel, hotel transfers and airport parking. All went without a hitch. For dining, in addition to the extensive buffet breakfast, we chose the menu option in the Alfama restaurant, where the service provided by Helena and her team (Lucille, Fabio and Andre) was very personal and special. Porto Bay hotel staff have a knack of making all their guests feel particularly special and very welcome. It is highly likely that we will return to Madeira and virtually certain that we will be staying at the Eden Mar - if there is space - or certainly another Porto Bay hotel.

Room Tip: As mentioned by other reviewers, rooms on upper floors may have better views, but the quality of all...
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank askalan11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Suite Hotel Eden Mar, responded to this review, January 10, 2013
Dear Guest,

Thank you for the review about your holiday experience at Eden Mar hotel. Also take the opportunity to thank you for being a great supporter of Porto Bay hotels.
I will be most pleased to share your thoughts with all my team but in particular with the Alfama team. I am sure they will be very happy to receive your feedback

We all wish you a great year and sincerely hope to welcome you back in a very near future,

Warm regards,

Muito obrigado

. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hastings, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed December 30, 2012

We have been to this hotel many times now, bringing our family on 2 occasions, ages varying from 7 to 77 - it never disappoints - always friendly, and well kept - wonderful gardens and views. The hotel is a really nice walk to the centre of Funchal and easy access to levada walks, buses for other villages and fantastic restaurants. The Christmas lights in December are a joy to behold. We will be back again in December 2013

Room Tip: We have stayed in most parts of the hotel - all are good - we have had no problems anywhere
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Gina19476565
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Suite Hotel Eden Mar, responded to this review, January 10, 2013
Dear Guest,

Thank you for the “brilliant” review about your December stay at Eden Mar hotel.
Thank you also for your kind support by staying with us so many times and we will be most pleased to welcome you once again in a very near future.

Warm regards,

Muito obrigado

. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham UK
Level Contributor
49 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 bubbles Reviewed December 28, 2012

Spent a week in December 2012 here looking for some Winter sun and found it. Great weather pretty much all year round means this is a great Winter destination. You can lie by the pool and swim in the heated pools even at this time of year and get a great tan. Hotel is advertised as 4 star and possibly just about gets there (bit dated) but the main advantage is the sister hotel which is just a few paces away and you can walk between the two via connecting pools and corridors. This means you get double the facilities, great pools (indoor and out), spa, restuarants, etc. I booked a suite which had two rooms and this was fine. Not as large as expected but adequate with great sea views. Try and get a higher floor facing the sea. You get nice balcony and can sit out and watch the sunset every evening. Loads to do in funchal and in Madeira and definetely you need to hire car and explore island, have fun in the casino and take the great cable car rides up into the hills. Would recommend Madeira and this location. Funchal is definetely the place to stay on the island and I would avoid other resorts unless you really want you escape, as I saw little to do in other places on the island.

Room Tip: Go for 5th or 6th floor sea view.
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Kevin_Tyler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Suite Hotel Eden Mar, responded to this review, January 10, 2013
Dear Guest,

Thank you for the review about your December holidays at Eden Mar hotel. I am happy to know that overall you had a positive holiday experience with us.

We all wish you a great year and sincerely hope to welcome you back in a very near future,

Warm regards,

Muito obrigado

. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton
Level Contributor
73 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
5 of 5 bubbles Reviewed December 20, 2012

I have just returned from Funchal after a fantastic stay at the Eden Mar Resort. I have to thank the hotel staff and management for a wonderful visit and for the flowers, champagne and rose petals in our room to celebrate our thirtieth wedding anniversary my wife and I were most impressed. I am now a blue club member of the Porto Bay group and we will certainly stay here again.
The reception staff were very friendly and always available to help and offer advice and guidance. Our studio room on the fifth floor was perfect, very large, comfortable beds, kitchen facilities and lovely views out over the Atlantic Ocean and the hotel gardens. We only ate breakfast in the hotel and we found the selection of food more than adequate for our needs, there was a fast selection of breads, fruits, cold meats and hot items to choose from. You would really have to be picky not to have a good breakfast to set you up for the day. The rooms, reception areas and the restaurants are spotless and the level of cleanliness superb.
The facilities are excellent with a choice of indoor and outdoor pools, mini golf, table tennis and various hotel organise events like Yoga, garden visits and a free courtesy bus to Funchal. The gardens are well worth a visit and they are well maintained by the hotel team.
Overall I found the Eden Mar to be an excellent and very comfortable place to stay and we will return.
We were very fortunate with the weather with five sunny days in the low twenties and two overcast. Shorts and tee-shirts during the day and a jumper and long trousers at night.
The Christmas lights, flowers, Christmas nativity scenes, choirs and live music in Funchal was first class and well worth a visit.
Visited our usual places for lunches and diner Solar da Ajuda, Casa Italia but our favourite this time was the restaurant at the Whitehouse, lovely surroundings, excellent service and food. They are serving a tourist menu for 15.50 euros, courvert, starter, sirloin steak, desserts, dinks and coffee good food at a great price.
The only downside to our break in Funchal was to find some of our favourite places closed/shutdown, Joe’s bottle shop, Boutique cake shop and the small café restaurant just passed the Forum Shopping Centre which was called the Batidos Snack/Café bar. They used to do great fruit smoothies, fruit salads, soups and snacks which we both missed on our recent trip.
That’s all for now so I would like to wish all on this forum a great Felix Natel, Merry Christmas and a Happy and Prosperous New Year.

Room Tip: A middle to high floor to get a view of the Atlantic Ocean.
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank BigSlimJim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Suite Hotel Eden Mar, responded to this review, January 10, 2013
Dear Guests,

What a great pleasure to know that you had such a fantastic holidays in Madeira and at Eden Mar hotel in particular.
Thank you for sharing your thoughts about it with so many holiday makers and I will be most pleased to share it with all my team.
Wishing you a great year,
See you soon,

Warm regards,

Muito obrigado

. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eastbourne, United Kingdom
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed December 20, 2012

Spent a week here in November and thoroughly enjoyed it. Had room 1202, if I remember rightly, and thought the premium for a larger suite was worth every penny. The suite was a good size and had a great sea view, though it was above a car park. This didn't worry us at all, but might worry some. In fact, the car park is part of a very good supermarket which is located underneath the hotel and we found this a great benefit. As other reviewers have said, the breakfast is excellent. Ate one lunch at the hotel - very good, with large portions. Hotel is excellently located for many good restaurants within walking distance, but it's a goodly walk into Funchal town centre. There is a free hotel bus shuttle service which needs to be booked at reception, or there are always plenty of taxis and/or buses. Used the swimming pool once and thought it well maintained and with good facilities.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank TraveIIsFun12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Suite Hotel Eden Mar, responded to this review, January 10, 2013
Dear Guests,

Good to know that you have enjoyed your holidays at Eden Mar hotel and thank you for sharing your thoughts about it on tripadvisor.

It will be a great pleasure to welcome you in a near future and I will be most pleased to assist you on anything you might need,

Warm regards,

Muito obrigado

. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Suite Hotel Eden Mar

Property: Suite Hotel Eden Mar
Address: Rua Gorgulho 2 | Porto Bay, Funchal, Madeira 9004-537, Portugal
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Funchal
#8 Romantic Hotel in Funchal
#8 Luxury Hotel in Funchal
#10 Family Hotel in Funchal
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Suite Hotel Eden Mar 4*
Number of rooms: 146
Official Description (provided by the hotel):
Divided into studios, superior studios, junior suites and suites, this four star hotel's 146 spacious rooms have been redecorated with textiles in warm pastel colours, completely new furniture and LCD televisions. The kitchenettes have been completely renovated and are equipped with a stove, fridge and microwave oven. The Suite Hotel Eden Mar belongs to the Vila Porto Mare resort, and shares facilities which are also common to other outlets – Hotel Porto Mare and The Residence. ... more   less 
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Also Known As:
Suite Hotel Funchal
Eden Mar Madeira
Suite Hotel Eden Mar Madeira/Funchal

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