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Hotel The Cliff Bay
Ranked #4 of 85 Hotels in Funchal
Certificate of Excellence
Level Contributor
55 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Coming back”
Reviewed February 9, 2014 via mobile

Fantastic hotel, staff and food! Amazing breakfast buffet. We've eaten a few times in the various hotel bars etc, a bit expensive but well deserving of 5 stars.
We will be back, we've been completely impressed with Madeira.

Stayed February 2014, traveled as a couple
Helpful?
3 Thank kiwimaxwell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JanRingertz, General Manager at Hotel The Cliff Bay, responded to this review, March 11, 2014
Thank you for your feedback. I am pleased that you enjoyed Madeira and your stay at our hotel.
I hope that we will get the pleasure of welcoming you back in a near future.
With kindest regards,

Jan E. Ringertz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Lincoln, United Kingdom
Level Contributor
39 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed February 5, 2014 via mobile

Having holidayed in Madeira a few times including twice at the Porto Mare, for our 30th wedding anniversary we booked into the Cliff Bay. We had two fabulous weeks and have no hesitation in highly recommending this hotel. The hotel is in a spectacular location, beautifully landscaped, spotlessly clean and every single member of staff are a credit to the place. I liked watching the pigeon deterrent, which was exceptionally good at its job as I never saw a pigeon land in the grounds. What a treat to see the majestic birds of prey on parade. The food in all the restaurants was excellent but just slightly disappointed with the Il Gallo D'oro where we had dinner for our anniversary. Tables were too close together; close enough to clink glasses (toast) with the couple on the next table without moving from our seats. No intimate conversation here! Our opinion is that this restaurant is a little overrated but that is just our opinion and each to their own. When we arrived home we noted that we had been charged for what we had assumed were two glasses of complimentary champagne @ €15 each, nevertheless we did enjoy our evening and the champagne! Excellent wine list in the restaurants. Thank you to all at Cliff Bay and we will without a doubt return.

Stayed January 2014, traveled as a couple
Helpful?
5 Thank G&SMcD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JanRingertz, General Manager at Hotel The Cliff Bay, responded to this review, March 11, 2014
Thank you for your feedback and for your preference for Porto Bay Hotels & Resorts. I am pleased that you enjoyed your stay with us. I am sad that your experience at Il Gallo d’oro didn’t completely correspond to your expectations.
We try to give much importance to our Portuguese wines that are very appreciated by our visitors.
I hope that we will get the pleasure of welcoming you back in a near future.
With kindest regards,

Jan E. Ringertz
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Albans, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 4, 2014

This was our first visit to Madeira and was recommended to stay at the Cliff Bay Hotel. We are so glad that we did. The staff were delightful and nothing was too much trouble. It is in a beautiful setting, our room had a fantastic view over the ocean and was spotlessly clean. We very much enjoyed our breakfast in the Il Gallo D'oro restaurant and sat outside every morning. The waitress even remembered which table we preferred and we were able to sit there most days. If I have just one criticism it was with the dinner in the Il Gallo D'oro restaurant. We felt that it was overpriced for what we got. The portions were extremely small and we actually filled up on the bread instead. We really enjoyed the entertainment in the evenings in the Cliff Bar and all of the groups were very good. All in all I would recommend anyone to stay at this hotel. We think it is perfect!

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Dawn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JanRingertz, General Manager at Hotel The Cliff Bay, responded to this review, March 11, 2014
Thank you for your feedback here at tripadvisor. I am delighted that you enjoyed your stay at our hotel and that you felt that you made a good choice.
I hope that we will get the pleasure of welcoming you back in a near future. Madeira has many different and beautiful seasons to travel throughout the year.
With kindest regards,

Jan E. Ringertz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Darlington
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 3, 2014

Just had 2 weeks at the cliff bay, and I cannot praise it enough, everything about it was excellent, and the view from our balcony was amazing, staff were all lovely and nothing too much trouble, a special mention to Dora and Paula in the Rose garden restaurant, they were lovely, and also the two sisters who work in the restaurant I did not get their names, one of them had a husband who worked there too and he was fab also well done The Cliff! See you soon , I hope!!!

Room Tip: Funchal marina view ! Room 221 is good x
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
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    • Service
Helpful?
4 Thank Freddieevaruby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JanRingertz, General Manager at Hotel The Cliff Bay, responded to this review, March 11, 2014
Thank you for your feedback. I am delighted that you enjoyed our staff in the Rose Garden restaurant. We are very proud of our staff members that do their best to give memorable holiday experiences. Your feedback will be forwarded to Dora, Paula, Catia, Barbara and Dinarte.

I hope of the pleasure of welcoming you back to Madeira and The Cliff Bay.

With kindest regards,

Jan E. Ringertz
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff, United Kingdom
Level Contributor
223 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
Reviewed February 2, 2014

A week here in late January 2014 was a delight. The room was wonderful with fantastic views over the city and the bay. The food in the restaurants was excellent and the buffet breakfast had everything you could ever want. I had an accident in the hotel and they sent up a first aider and interpreter who dressed and tended the wound. They have a free bus into town every couple of hours and can organise trips for you. There are two pools an I swam in the ocean off the jetty. The atmosphere is warm and friendly, no snootiness or obsequiousness, a relaxing mood, just what we wanted. The hotel supplied my husband with a birthday cake, unprompted, a nice touch!

The only downside was the injury which should have been avoidable, beware of the toilet glass doors, they have a gap that can really hurt, took my toenail off in one move, ouch!

Room Tip: We were in 622, a fantastic room.
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
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    • Service
Helpful?
3 Thank Liz F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JanRingertz, General Manager at Hotel The Cliff Bay, responded to this review, March 11, 2014
Thank you for your feedback regarding your recent stay at The Cliff Bay. I am pleased to hear that you enjoyed your stay with us and that you had a nice birthday celebration.
I am sad to hear that you hurt yourself and hope that you are already feeling better.
Hoping to welcome you back in a near future.

With kindest regards,

Jan E. Ringertz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blackburn, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 29, 2014

Cant fault anything here.
Have been to this hotel many times and it just gets better.
Friendly efficient service- nothing is too much trouble.
Only thing didn't like was the weird background music at lagoon bar & cliff bar. Everything else perfection.
Love the a la carte restaurant.
Will be back next year

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank chicobaby1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JanRingertz, General Manager at Hotel The Cliff Bay, responded to this review, March 11, 2014
Thank you for your feedback and for having returned to our hotel. . I am pleased to hear that you had a pleasant stay with us.
Hoping to welcome you back in a near future.

Yours Sincerely,

Jan E. Ringertz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Worcester, United Kingdom
Level Contributor
60 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed January 28, 2014

We spent 3 nights at the Cliff Bay hotel from 17th Jan 2014 and could not find any fault with the hotel. From the minute we walked in The hotelthe hotel gave a very special ambiance. All the staff were very friendly and helpful and the rooms were very large and comfortable. All areas were spotless.
The breakfast was fabulous and the choice and quality was consistent during our stay.
My husband celebrated a birthday during our stay and had a lovely chocolate cake and card in the room on his birthday!
The hotel has a wonderful setting and the views are amazing.
Will be returning here and would recommend.

Room Tip: Make sure you ask for a harbour/sea view room
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Jam1_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JanRingertz, General Manager at Hotel The Cliff Bay, responded to this review, March 11, 2014
Thank you for your feedback. I am pleased to hear that you had a nice birthday at our hotel and that we managed to correspond to your expectations.

Hoping to welcome you back in a near future.

Yours Sincerely,

Jan E. Ringertz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel The Cliff Bay

Property: Hotel The Cliff Bay
Address: Estrada Monumental, 147, Funchal, Madeira 9004-532, Portugal
Phone Number:
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Funchal
#2 Family Hotel in Funchal
#2 Spa Hotel in Funchal
#3 Business Hotel in Funchal
#4 Romantic Hotel in Funchal
#4 Luxury Hotel in Funchal
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel The Cliff Bay 5*
Number of rooms: 200
Official Description (provided by the hotel):
The Atlantic Ocean stretches as far as the eye can see at the foot of The Cliff Bay which is perched on the top of a natural promontory. The hotel is surrounded by gardens with innumerable secluded corners and centenary palm trees extending to the very edge of the cliff face. The panorama is completed by a magnificent view over the bay of Funchal to the left of the hotel.The most influential restaurant guide in the world, the Michelin Guide, has awarded a star to Il Gallo d'Oro, The Cliff Bay's gourmet restaurant run by Chef Benoît Sinthon. This is Madeira's first and only star ... more   less 
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Also Known As:
The Cliff Bay - Porto Bay Hotel Funchal
Cliff Bay Porto Funchal
Cliff Bay Hotel Funchal
Cliff Bay Hotel Madeira
Hotel The Cliff Bay Madeira/Funchal

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