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“Faultless stay again.”

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Hotel The Cliff Bay
Ranked #3 of 86 Hotels in Funchal
Certificate of Excellence
Portsmouth
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Faultless stay again.”
Reviewed June 12, 2013

Third visit in 4 years and we seem to enjoy it a little more each time.
The hotel is excellent in every respect - service,restaurants, rooms, cleanliness and especially staff for whom nothing is too much trouble.
I could write pages of praise to describe how we feel about Cliff Bay but it has all been accurately documented in previous reviews. Go and try Cliff Bay - you won't be disappointred !

Room Tip: Have so far stayed in rooms on first ,second and third floors (working our way up!) and each has pro...
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
2 Thank eddie244494
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JanRingertz, General Manager at Hotel The Cliff Bay, responded to this review, August 12, 2013
Thank you for your kind feedback… Great to hear that you once again enjoyed your stay with us and I hope to the opportunity to welcome you back soon again.
Thank you for your preference for our hotel.
Yours Sincerely,
Jan E. Ringertz
General Manager
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London, United Kingdom
Level Contributor
181 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed June 12, 2013

I can't actually find the words. My adult daughter and I have now stayed at the Hotel 3 times in 4 years. It is just a fantastic place - we both love the rooms ( Funchal view ), the Rose garden restaurant, all the staff are amazing, the sea level pool area and now that we have experienced the Il Galo D'Oro restaurant there is no choice - we have to return. So many people return here in May and Oct every year - they are so fortunate. Don't delay this really is a Gem and a credit to all the people that work at the Hotel. ps. make sure you fit in an afternoon tea during your stay. Thankyou Jan Ringertz and all the Team.

Room Tip: We love the Funchal sea view rooms.
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
3 Thank ivydon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JanRingertz, General Manager at Hotel The Cliff Bay, responded to this review, August 12, 2013
Supercalifragilisticexpialidocious is a generous expression for our services offered. I believe that the success of our hotel is a combination of factors. Ideal location, great facilities, variety of services, views, very kind visitors, friendly staff and a beautiful island. Ideal ingredients for making a hotel manager’s life easier…

Hoping to see you soon again in Madeira and The Cliff Bay…

Yours Sincerely,
Jan E. Ringertz
General Manager
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Scotland
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed June 11, 2013

Beautiful, relaxing and an unpretentious hotel offering all you would expect from a five star residence. We were half-board and the food every evening from the buffet was wonderful.
There was a little more fish every evening than I would have liked but everyone seemed to enjoy it anyway. The staff, service and whole surroundings give you that special feeling that you are on a wonderful holiday with everything at your fingertips. Although this is a 5 star hotel there is a very relaxed, even informal attitude which I think gives it it's charm and elegance. We had afternoon tea at Reid's Palace Hotel which was lovely but whilst we were only in there for around 1 hour I felt the surroundings a bit stuffy and would not have swapped Cliff Bay for Reid's Palace. In general, a haven of relaxation,peaceful surroundings,cared for and just very special.

Room Tip: All rooms are so special it would be hard to choose.
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BrunetteScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JanRingertz, General Manager at Hotel The Cliff Bay, responded to this review, August 12, 2013
Thank you for your kind feedback. I am delighted that you enjoyed your half board meals and the offering at our hotel. We try to find a comfortable and relaxed environment while offering excellence in service. It is comforting to know that we managed to correspond.
Hope to see you soon again in Madeira and The Cliff Bay.
Yours Sincerely,
Jan E. Ringertz
General Manager
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Oxford, United Kingdom
Level Contributor
247 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 202 helpful votes
Reviewed June 10, 2013

There is not much more that I can add to my previous reviews of this hotel only to say that it once again met all of our expectations. We had a room on the seventh floor this time with a perfect view of Funchal. The rooms are large and extremely comfortable. The balconies are quite private as they have walls on either side and there is a table and two chairs out there. We find the view quite magical particularly at night with all the lights of Funchal twinkling on the hillside. It was great this year to be able to watch the fireworks from our balcony.

The rooms are very well equipped with tea and coffee making facilities, white robes and slippers, nice toiletries, a proper hair dryer, plenty of coat hangers etc. The rooms are kept spotlessly clean, in fact the whole hotel is spotless.

We like the laid back and relaxing atmosphere in this hotel and find the staff really friendly and helpful. Some of the five star hotels we go too are superb but it can be difficult to relax as you are not left alone for a minute, this hotel is not like that, the staff are very happy to help when you need help but also know when to leave you in peace.

The spa is fantastic and also very reasonably priced. The pools are lovely and the pool staff are only too happy to help you with beds and umbrellas.

The entertainment in the bar in the evenings is good. There was only one evening when I didn't enjoy it but that is just personal taste.

Breakfast is great which ever restaurant you use. You can get food during the day at the Blue Lagoon down by the sea water pool or the Cactus Bar up by the indoor/outdoor pool. You can also get food from Le Cliff Bar. In the evening you can eat in the Rose Garden, Il Gallo Doro or Le Cliff Bar. There are also lots of restaurants within walking distance of the hotel or in the old town. All in all a great hotel and I can quite understand why so many people return year after year.

Room Tip: Although the Funchal view rooms are fantastic all sea view or partial sea view rooms have a nice vie...
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  • Stayed June 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank TwigsOxford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JanRingertz, General Manager at Hotel The Cliff Bay, responded to this review, August 12, 2013
Thank you for your kind feedback. I am delighted that we managed to correspond to your expectations on this return visit. The Cliff Bay offer generous room facilities with beautiful views. Our food and beverage offering is wide and I am glad to hear that it corresponded to your expectations.
Hope to see you soon again in Madeira and The Cliff Bay.
Yours Sincerely,
Jan E. Ringertz
General Manager
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Long Bennington, United Kingdom
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed June 9, 2013

Lovely hotel , lovely staff , spotlessly clean . Nothing too much trouble for the staff , especially the pool staff and the activity man, Aurelio, with pilates and water aerobics . Both swimming pools were great . Been three times now , may go again . Also there is a good selection of places to eat in the evening within easy walking distance and a coach to get to the town centre in the day .

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Don C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JanRingertz, General Manager at Hotel The Cliff Bay, responded to this review, August 12, 2013
Thank you for your kind feedback. I am delighted that we managed to correspond to your expectations on this return visit. Glad to hear that you enjoyed Aurelio and his “fitness” events
Hope to see you soon again in Madeira and The Cliff Bay.
Yours Sincerely,
Jan E. Ringertz
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 9, 2013

Just got back from the cliff bay hotel and must say this is by far the best hotel we have ever stayed in. Paid the extra for the upgrade room on the top floors well worth it. Could not fault anything the food was outstanding and the service second to none. Great hotel well done to the management and staff.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Alveston25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JanRingertz, General Manager at Hotel The Cliff Bay, responded to this review, August 12, 2013
Thank you for your kind and generous feedback. We are very pleased be mentioned as “by far the best hotel you’ve ever stayed in”. This will motivate our staff to continue to improve for future stays.
Hope to see you soon again in Madeira and The Cliff Bay.
Yours Sincerely,
Jan E. Ringertz
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NZ
Level Contributor
59 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed June 6, 2013

The Cliff Bay hotel is the best hotel I have ever stayed in. The reception staff were exceptionally warm and friendly, genuinely interested in us. The hotel room was clean and spacious and had two bathroom sinks. There is a free computer by reception to use if you need the internet. The breakfast is amazing, great selection which even includes Portugese custard tarts. There is a swimming pool and places to sit back and relax. Great views of the Atlantic Ocean. The maids even leave a little chocolate on the pillow at night times. Location is great, close to Funchal and if you go on any trips around the island usually the operators pick you up from the hotel. I would definitely recommend this hotel.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 29AJW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JanRingertz, General Manager at Hotel The Cliff Bay, responded to this review, August 12, 2013
Thank you for your kind feedback. I am proud to be mentioned as “the best hotel you’ve ever stayed in”. This will motivate our staff to continue to improve for future stays.
Hope to welcome you again soon,
With kindest regards,
Jan E. Ringertz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel The Cliff Bay

Property: Hotel The Cliff Bay
Address: Estrada Monumental, 147, Funchal, Madeira 9004-532, Portugal
Phone Number:
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Funchal
#1 Spa Hotel in Funchal
#2 Family Hotel in Funchal
#3 Luxury Hotel in Funchal
#3 Business Hotel in Funchal
#4 Romantic Hotel in Funchal
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel The Cliff Bay 5*
Number of rooms: 200
Official Description (provided by the hotel):
The Atlantic Ocean stretches as far as the eye can see at the foot of The Cliff Bay which is perched on the top of a natural promontory. The hotel is surrounded by gardens with innumerable secluded corners and centenary palm trees extending to the very edge of the cliff face. The panorama is completed by a magnificent view over the bay of Funchal to the left of the hotel.The most influential restaurant guide in the world, the Michelin Guide, has awarded a star to Il Gallo d'Oro, The Cliff Bay's gourmet restaurant run by Chef Benoît Sinthon. This is Madeira's first and only star ... more   less 
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Also Known As:
The Cliff Bay - Porto Bay Hotel Funchal
Cliff Bay Porto Funchal
Cliff Bay Hotel Funchal
Cliff Bay Hotel Madeira
Hotel The Cliff Bay Madeira/Funchal

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