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“Wonderful”

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Hotel The Cliff Bay
Ranked #4 of 86 Hotels in Funchal
Certificate of Excellence
Glasgow, United Kingdom
Level 6 Contributor
143 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 255 helpful votes
“Wonderful”
Reviewed January 21, 2013

Stayed with a friend at the hotel as usual.I have said before and others have done as well how good this hotel is staff food facilities etc are great .My friend Bobby on a visit first time direct from Canada said she thought the same.They have spent money doing up the hotel mostly finished but a few things to finish.A few new staff but good it is nice to be greeted by staff when you go back as a regular which i am .Return all going well in June for a fortnight looking forward greatly enough said i have said it all before.

  • Stayed January 2013, traveled with friends
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Helpful?
4 Thank bobbarclay44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Edinburgh, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 21, 2013

My boyfriend and I stayed for the week in mid-November, having selected it on the basis of reviews on TripAdvisor. We were not disappointed. Staff are warm and friendly at all levels, the position the hotel's situated in is an enviable one as far as many other hotels are concerned along with the amenities that it offers. After a hard day's walk in the mountains it was a treat to pamper ourselves with the jacuzzi. Tired after horse riding? Take one of the extensive massage treatments. Like to swim outdoors? Do, there are pools at the hotel? Prefer indoor swimming? Not a problem, they've got one of those, too .. with the jacuzzi I mentioned nestling alongside.
We soon became aware that we were one of the few who'd not been before and that those with a disability are catered for with a proactive approach and without any trouble. A sure sign of a hotel that's found the winning combination, but takes care not to rest its laurels.

  • Stayed November 2012, traveled as a couple
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Helpful?
5 Thank L0tty_Mandr0la
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guernsey, United Kingdom
Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed January 20, 2013

This is an excellent hotel, what can we say position, position position - but it is also very well
managed with long standing courtious staff. We could not fault anything the food is excellent, rooms well furnished and equiped clean and what fantastic views. You do not need to move very far every thing you need is catered for. If you want a relaxing break we would definately recommend.

Room Tip: All rooms have fantastic views. We had a room facing Funchal which had sun in the morning views ove...
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  • Stayed January 2013, traveled as a couple
    • Value
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Helpful?
3 Thank MnASeabrook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West London
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed January 16, 2013

This was our second visit to the Cliff Bay - it's quite pricey so we usually go to other hotels in the Porto Bay group but we got an excellent deal via Mercury Direct. This is a very well-run hotel and the service is generally excellent. Its position next to the famous Reid's Palace is stunning with the sea on 3 sides. Rooms are spacious and with wonderful views (avoid 'Mountain View' as you'll only see the car park). Some quibbles this visit: breakfast was slightly disappointing (no wholemeal bread and v poor croissants); side gardens overlooking Funchal bay were shut off due to re-seeding and repairs to pathways; wi-fi (free) didn't work in the room but was fine in public areas; like Andy08London we didn't take evening meals except for trying the Michelin starred Gallo d'Or and we too found the service slightly oppressive - we had a particularly 'bustling' waitress, which was a distraction. Food was good and theatrical but tiny portions of course - without a special 30% discount deal it would have been poor value. This is the flagship of the Porto Bay group. What lifts it above its sister hotels is the attention to service. If you can get a good deal, it's a very nice, relaxing experience.

  • Stayed January 2013, traveled as a couple
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Helpful?
4 Thank MarmiteLover5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newton abbot
Level 3 Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed January 15, 2013

Came back yesterday after a 7 day stay it was our first visit and it was to celebrate our wedding anniversary. And can i say how well we were looked after and treated by all the staff from being met by the porter at the door on arrival to the member of staff who found us looking for our room who showed us to it and then let us in and explained all the facilities. We had upgraded to a superior room on level 7 and would reccomend this as the view was amazing from watching the cruise ships arriving in the harbour to watching the sunrise But back to the staff they are so friendly and helpful and could not do enough for youl they relly are a credit to Madeira
B Woolley

  • Stayed January 2013, traveled as a couple
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Helpful?
5 Thank bennewtonabbot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level 5 Contributor
91 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed January 13, 2013

I agree with most of the comments written about The Cliff Bay. We have just returned from seven days there. The hotel is beautifully maintained, well run and a very relaxing place to stay. The staff were all charming, friendly and attentive.

We tended to eat out locally rather than use the hotel's restaurants as we wanted to experience the local cuisine. We did have one meal at the hotel's Michelin star restaurant. We found the food - and the whole experience - disappointing. What's more, there were very few people dining so there was no atmosphere. There were more staff than diners! At the end of EVERY course we were asked if we had liked it which we found irritating. So much so that we chose to take coffee in the hotel's bar instead.

We especially enjoyed using the hotel's pools. The indoor and outdoor pools are lovely. At the beginning of our stay the indoor/outdoor pool water was wonderfully warm. However, for the last few days of our stay the pool water had got much colder. We mentioned this but nothing was done to improve matters. The new, outside jacuzzi (on the lower level) is also quite cold.

We were very happy with our room and the view of Funchal harbour from our terrace.

Aside from some minor quibbles, we would be very happy to return.

  • Stayed January 2013, traveled as a couple
    • Value
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Helpful?
1 Thank Andy08London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed January 11, 2013

This is my second stay at the Cliff Bay and I think I'll definitely return.

Why? The views are gorgeous, the facilities are delightful, the staff are friendly and the food is delicious.

I had a lovely relaxing stay.

Room Tip: Would recommend a sea view or a room with a view of the harbour
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  • Stayed January 2013, traveled solo
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Helpful?
9 Thank winterqueen73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel The Cliff Bay

Property: Hotel The Cliff Bay
Address: Estrada Monumental, 147, Funchal, Madeira 9004-532, Portugal
Phone Number:
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Funchal
#2 Spa Hotel in Funchal
#2 Family Hotel in Funchal
#3 Business Hotel in Funchal
#4 Luxury Hotel in Funchal
#4 Romantic Hotel in Funchal
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel The Cliff Bay 5*
Number of rooms: 200
Official Description (provided by the hotel):
The Atlantic Ocean stretches as far as the eye can see at the foot of The Cliff Bay which is perched on the top of a natural promontory. The hotel is surrounded by gardens with innumerable secluded corners and centenary palm trees extending to the very edge of the cliff face. The panorama is completed by a magnificent view over the bay of Funchal to the left of the hotel.The most influential restaurant guide in the world, the Michelin Guide, has awarded a star to Il Gallo d'Oro, The Cliff Bay's gourmet restaurant run by Chef Benoît Sinthon. This is Madeira's first and only star ... more   less 
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Also Known As:
The Cliff Bay - Porto Bay Hotel Funchal
Cliff Bay Porto Funchal
Cliff Bay Hotel Funchal
Cliff Bay Hotel Madeira
Hotel The Cliff Bay Madeira/Funchal

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