Booked on two day mini bus tours with this company (North and West) which were quite different experiences and we did a levada walk.
North tour was small group and quick to pick up from the Old Town and drop off (830am to 430pm total day) and had a great day out visiting the caves in Sao Vicente and a really nice tour guide and dinner for 12euros. This deserved 5 stars.
The West Tour was very different as we were picked up first in the old town at about 830am and then had to go round many hotels in the Hotel Town area of Funchal picking up people which took over an hour and then we did the same on the return and decided to be dropped off in the centre at about 645pm and walk back - this was a much longer day and we had a wasted 20minute stop at 540pm at Encumeda hotel in the cloud given the tour should have ended at 5pm. The West Tour day was too long and a large proportion of our day was spent picking up people in Hotel Town and hanging out in Porto Moniz which was basically a load of cafe's and the least interesting place on the tour. The tour guide was nice and informative
The long pick up/drop off process was repeated for the Levada walk which meant we were picked up at 810am and didn't start walking until 1110am although it was a 45minute drive from Funchal to the walk start. On the return we got off in Hotel Town and walked home as we thought it would be quicker and returned at 5pm after just a 30min walk. The walk was 3.5hours so with the 1h30 return drive and a short break of 15mins each way, I would have expected a 5.5hr to 6hr day and not a 9hour day where the extra time is wasted going round Hotel Town.
The tours and the walk were very good and I would have rated them overall higher but the pick/drop scheme needs to be improved. I would expect two or three pick up/drop off points that we all have to meet at rather than wasting the day going round hotels. A separate service could be offerred to others for pick up from the hotels if they can't be bothered to walk to a pick up point or are unable to walk.
I would go on a trip again but I would ask to be picked up last if not in the Hotel Town.
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