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“5 star staff!”

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Belmond Reid's Palace
Ranked #5 of 86 Hotels in Funchal
Certificate of Excellence
Wiesbaden, Germany
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“5 star staff!”
Reviewed June 9, 2014

Room was spacious with 2 balconies and great views of harbour and gardens (room 836). Very quiet and elegant. Would not recommend for families. Breakfast buffet excellent with plenty of fresh fruit and freshly baked bread. (Vegan, so can't speak for the meats, etc.). Staff is attentive, gracious and friendly. We felt pampered by them!
Location is good, old town is walkable, but there is a free shuttle, and the hop-on-hop-off bus stops right close to the hotel.
Small problem: toilet stopped working in the middle of the night, and maintenance didn't come on until 8a.m. Made for a disagreeable morning, as we had to locate alternatives on our own.
Overall a great luxury hotel.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
3 Thank pam983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExperienceManager, General Manager at Belmond Reid's Palace, responded to this review, June 16, 2014
Dear Valued Client,

I am particularly grateful for sharing your feedback about your experience at the Belmond Reid's Palace, and for the nice words you reserved to us.

On another note, I would like to take this opportunity to inform you that your comment regarding our services has deserved our best attention and it has been discussed in order to implement corrective actions.

We do hope to have the pleasure to having you back in the near future for another pleasant stay.

Many thanks and best regards,

Ciriaco Campus
General Manager
Belmond Reid's Palace
Madeira
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,439 reviews from our community

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Rating summary
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  • Sleep Quality
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Traveler tips help you choose the right room.   Room tips (296)
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English first
Chester,UK
Level 4 Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed June 5, 2014 via mobile

Enjoyable afternoon on the tea terrace overlooking Funchal. Delicious sandwiches, scones and a variety of cakes.Even a menu for several types of tea. Excellent service, friendly staff. Lovely treat for the last day of our holiday.


Stayed June 2014, traveled as a couple
Helpful?
4 Thank Serdi0607
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExperienceManager, General Manager at Belmond Reid's Palace, responded to this review, June 6, 2014
Dear Valued Customer,

Thank you very much for taking the time for writing your feedback.

We do thank you for having chosen our High Afternoon Tea , and we are glad to understand that we have been able to meet your expectations.

Receiving comments like yours is the right payback for the work we do, and motivates us to walk everyday the extra mile to satisfy our valued customers.

We hope to have the opportunity to welcome you back to the Belmond Reid's Palace, possibly soon.

Kindest regards,

Ciriaco Campus
General Manager
Belmond Reid's Palace
Madeira
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cork, Ireland
Level 5 Contributor
52 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed June 4, 2014

This is a five star hotel - but really. In modern terms, it's probably a six star. It's pricey, but you come away with a feeling of money well spent. Bealbhocht visited this time with Mrs. B, having first been in Reid's when in Madeira on a sailing trip some years ago. This trip was just for lunch, which was a superb buffet on a terrace overlooking the sea. The food and presentation was outstanding. From the moment the hall porter took you in hand and delivered you to the head waiter in the restaurant, it was an unforgettable experience. A waddle around the beautiful gardens hanging over the Atlantic to walk off the lunch and wine finished a perfect outing.
Don't take Bealbhocht's word for it - put Reid's on your bucket list.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank Bealbhocht
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExperienceManager, General Manager at Belmond Reid's Palace, responded to this review, June 5, 2014
Dear Valued Client,

Thank you very much for sharing your review.

It is a great pleasure to read that you had a delightful experience at the Belmond Reid's Palace, and that you went back home with glorious memories about your stay with us.

I would like to take this opportunity to thank you very much, also on behalf of all Reid's Team, for your preference, and for the nice word with which you described your holiday at the Belmond Reid's Palace.

We all hope to have the pleasure to welcoming back, to the Reid's Palace, and in the meanwhile, we remain, with our kindest regards,

Ciriaco Campus
General Manager
Belmond Reid's Palace
Madeira
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 5 Contributor
69 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed June 2, 2014

My husband and I stayed at Reids Palace in May 2014. The staff welcome, service and friendly attitude was universally outstanding. The staff made us feel very special. The hotel decor is very stylish and everything including the gardens are kept pristine.
We had booked a deluxe room with ocean views. The room was very comfortable but only with partial ocean views (large tree in front) and a slight noise from what we believe was the compressor for the swimming pool/spa. Once the wonderful bird singing had stopped in the evening, the noise became more predominant when sleeping with the balcony doors open.
The breakfast buffet was fantastic and had every choice imaginable. Again the serving staff was attentive and full of charm.
An evening visit to the cocktail bar with views over the ocean and Funchal is a must.
Some restaurants in the hotel require jacket which is rather out dated. Most young people do not travel with a jacket. We gave this a miss and instead went to Villa Cipriani which was fabulous.
One advice. If you are noise sensitive do not stay in or near room 510. Also if you need quick ironing of shirts this will set you back €7.50 per item.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MsJenzen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExperienceManager, General Manager at Belmond Reid's Palace, responded to this review, June 3, 2014
Dear Valued Client,

I would like to thank you very much for taking the time for writing your review,and above all I would like to thank you, also on behalf of all Belmond Reid's Team, for the words of vote you reserved to us, these type of comments are indeed the greatest motivation and payback for the efforts we undertake to walk the extra mile to satisfy our guests.

I take this opportunity to pass our gratitude for having chosen the Belmond Reid's Palace, and we hope to have the pleasure to welcoming you back to the Belmond Reid's Palace, soon.

Best regards,

Ciriaco Campus
General Manager
Belmond Reid's Palace
Madeira
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 1, 2014

My sister and I shared an affordable suite at the Belmond Reid's Hotel in Funchal on Madeira. We had a fabulous experience at the hotel. The hotel's beauty, accommodations, gardens and service are tops.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank Melinda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExperienceManager, General Manager at Belmond Reid's Palace, responded to this review, June 2, 2014
Dear Valued Customer,

Thank you very much for taking the time for writing your review.

With much of our pleasure we understand that we have been able to provide you a delightful experience, and that you went back home with nice memories about your stay at the Belmond Reid's palace.

We have been flattered by your comments. These type of feedback is indeed the fuel that make us step up and walk the extra mile meet our customers' expectations.

We hope to have the pleasure to welcoming you back here to the Belmond Reid's Palace in the near future.

Many thanks and best regards,

Ciriaco Campus
General Manager
Belmond Reid's Palace
Madeira
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harrogate, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 28, 2014

For the last two years I have taken my wife to Reid's for her birthday in early May. On each occasion we have been accompanied by another family couple. You cannot fault the hotel or the experience. The staff are fantastic, the food excellent and the general ambience as good as you will get. The management clearly has a firm grip and maintains the highest traditions and standards towards all guests whether you are a regular or first time visitor. Just a wonderful experience which I intend to repeat next year. Ron Russell-Hobbs Harrogate UK

Room Tip: Fifth floor overlooking the pool and bay.
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  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RonRH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExperienceManager, General Manager at Belmond Reid's Palace, responded to this review, June 2, 2014
Dear Valued Client,

Thank you very much for taking the time for writing your review.

Every time we read that one of our valued clients has left our property with great memories about the experience at the Belmond Reid's Place, we feel happy and proud, and we take the words of vote received as call for continuing to keep our attitude, and do our utmost to make our customer happy and satisfied.

We would like to thank you very much for your nice words, and we all hope to have the pleasure to welcoming you back soon to the Belmond Reid's Palace.

Best regards,

Ciriaco Campus
General Manager
Belmond Reid's Palace
Madeira
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Great Malvern, United Kingdom
Level 3 Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed May 27, 2014

My wife and I stayed at Reid's Palace for one week and I can say without hesitation that it was a wonderful experience. The hotel was superb, the staff courteous and efficient and the restaurants unbelievably good. The facilities were excellent and the staff were always ready to please and made one feel a valued customer. We had a sea facing room with superb views and we cannot wait to return to Madeira and Reid's Palace.

Room Tip: We stayed in room 312 but any of the sea facing rooms would have superb views
See more room tips
  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank John886809
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExperienceManager, General Manager at Belmond Reid's Palace, responded to this review, June 2, 2014
Dear Valued Customer,

Thank you very much for taking the time for writing your review.

We have been more than pleased to understand that you had a delightful time with us.

Your nice comments filled us of joy and pride, as this type of feedback is indeed what makes us step up and walk the extra mile to meet our customers' expectations.

We hope to have the pleasure to welcoming you back here to the Reid's Palace in the near future.

Many thanks and best regards,

Ciriaco Campus
General Manager
Belmond Reid's Palace
Madeira
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Belmond Reid's Palace

Property: Belmond Reid's Palace
Address: Estrada Monumental 139, Funchal, Madeira 9000-098, Portugal
Phone Number:
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Funchal
#2 On the Beach Hotel in Funchal
#3 Spa Hotel in Funchal
#5 Romantic Hotel in Funchal
#5 Luxury Hotel in Funchal
#5 Family Hotel in Funchal
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Belmond Reid's Palace 5*
Number of rooms: 163
Official Description (provided by the hotel):
Set on cliff tops overlooking the Bay of Funchal and the Atlantic Ocean, this legendary hotel has, for over a century, been a standard-bearer for excellence. The hotel is located on 10 acres of subtropical gardens, boasts enviable access to the sea and is within walking distance of Funchal's shops, restaurants and night-life. With its reputation for excellence and discreet service, Belmond Reid's Palace is the ideal place at which to relax and be pampered. ... more   less 
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Also Known As:
Reid`s Palace By Orient-Express Hotel Funchal
Reids Palace Funchal
Reids Palace Hotel Funchal
Belmond Reid's Palace Madeira/Funchal

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