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Belmond Reid's Palace
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All reviewsvilla ciprianiafternoon tea on the terracechampagne buffetcharming roomcocktail barbest hotels in the worlddinner dancefree soft drinksjacket and tiewinston churchilldeluxe roomcliff toptennis courtsdress codebreakfast roomluxury hotelthe general manager
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873 - 878 of 1,600 reviews
Reviewed February 9, 2014

This was a return visit to Reid's, which never disappoints. The staff are friendly and so efficient, the hotel very well appointed and peaceful with superb sea views, and the food excellent, particularly the lunch time buffet in the pool bar. If you want somewhere for a relaxing break away from the dreadful winter weather, this is the place.

Stayed: January 2014, traveled as a couple
5  Thank Cynthia D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ciricam, General Manager at Belmond Reid's Palace, responded to this reviewResponded February 11, 2014

Dear Valuable Customer,

Thanks for sharing your feedback.

With much of our pleasure we understand that you had a delightful experience at Reid's Palace. On behalf of all Reid's Team I would to express all our appreciation and gratitude for your words of vote, and for your renewed preference and loyalty.

We all look forward to welcoming you back to the Reid's Palace soon.

Many thanks and best regards,

Ciriaco Campus
General Manager
Reid's Palace
Madeira

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 5, 2014

Perfection. The perception is sometimes that Reid's is somewhat "stuffy" old fashioned, "snooty". Nothing could be further from the truth. The location is the best in Funchal, the decor is delightful and the staff are the best you will find anywhere.

  • Stayed: February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with this hotel
13  Thank Mark P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ciricam, General Manager at Belmond Reid's Palace, responded to this reviewResponded February 6, 2014

Dear Valuable Customer,

Thank you very much for taking the time for writing your review.

With much of our pleasure we understand that following your visit to the Reid's your perceptions have turned to be a delightful experience. it is indeed true that our hotel still has an stuffy and sooty image, but after reading your comment, we are more than glad to learn that all our efforts to project a less conservative and inaccessible image are getting some results.

On behalf of all the Reid's team I take the opportunity to thank you very much for visiting us, and we all hope to have the pleasure to welcoming you back to the Reid's soon.

Many thanks and best regards,

Ciriaco Campus
General Manager
Reid's Palace
Madeira

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 1, 2014

We stayed at Reid's for 4 nights in January and it was delightful. Had an ocean/garden executive room, and from start to finish the staff were professional and caring. Everything about Reid's has an 'old world glamour' feeling, and the breakfast buffet is amazing - it even includes Bloody Mary's for those of us a bit under the weather from too much fun the night before! The afternoon tea was fabulous and highly recommended, and the Penhaligon's bathroom toiletries were a nice touch. The gardens are lovely for an evening stroll, and the spa has excellent quality products. If you go to Madeira, stay at Reid's, it is one of the greatest hotels in the world.

Room Tip: get an ocean and garden view.
  • Stayed: January 2014, traveled on business
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6  Thank nwmouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ciricam, General Manager at Belmond Reid's Palace, responded to this reviewResponded February 3, 2014

Dear Valuable Guest,

Thank you very much for your feedback.

It has been a great pleasure to read that you left the Reid's Palace, with great memories about your stay. Your nice words have been shared with all Reid's Team, as they represent the right payback for the commitment and passion, that on a daily basis accompany our job.

We all hope to have the pleasure to welcoming you back soon, to the Reid's Palace.

Many thanks and best regards,

Ciriaco Campus
General Manager
Reid's Palace
Madeira

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 1, 2014 via mobile

Used to stay at Reids but not been for 6 years. Whilst in madeira this year we decided to book their champagne buffet dinner. Although - in terms of numbers of diners - it was a shadow of the pomp of previous visits, it remains a very enjoyable evening for visitors to madeira liking a sense of occasion - with a truly superb spread, a live band & service second to none in madeira. Perhaps most impressive of all was that incredibly - after 6 years - we were remembered by both the concierge & the waiter who served us for much of the evening.

Stayed: January 2014, traveled as a couple
2  Thank XS-Baggage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ciricam, General Manager at Belmond Reid's Palace, responded to this reviewResponded February 3, 2014

Dear Valuable Customer,

Thank you very much for sharing your comments.

We have been more than pleased to understand that you have enjoyed your dining experience with us, and on behalf of all the Reid's Team I would like to take the opportunity to express our appreciation and gratitude for your renewed preference.

We all hope to have the pleasure to welcoming you back soon to the Reid's Palace.

Many thanks and best regards,

Ciriaco Campus
General Manager
Reid's Palace
Madeira

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 28, 2014

As we were staying in our hotel on half board, we knew couldn't manage the traditional Reid's afternoon tea. We compromised on coffee & the selection of 6 mini cakes which we shared in the bar. The view was lovely & the cakes were too. We arrived by tuktuk which was a fun way to approach such a venerable institution!
We were so pleased we returned the next day (our last in Madeira) for a light lunch in the pretty pool side restaurant - also very enjoyable with more lovely cakes for desert.

  • Stayed: January 2014, traveled as a couple
    • Value
    • Location
    • Service
4  Thank WinstonSophie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ciricam, Manager at Belmond Reid's Palace, responded to this reviewResponded January 29, 2014

Dear Valuable Customer,

Thank you very much for taking the time for writing your review.

It has been a pleasure to understand that you have enjoyed your Reid's experience, and that despite it has been a short one, you left with good memories.

We would like to thank you very much for your nice words, and we all hope to have the opportunity to welcome you back to the Reid's Palace.

Many thanks and best regards,

Ciriaco Campus
Hotel Manager
Reid's Palace
Madeira

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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