This has been the first time I have booked a hotel from Booking.com that I did not like. Usually, the reviews are right on par with the hotel, but I have no idea why this hotel is rated so high. The costumer service is terrible (the hotel staff avoids you at all costs), and you have literally no help on tourist information. I called ahead to make sure our room had internet (I had an online work conference to attend), but when I arrived, that was no internet service in the room. I had to wake up in the middle of night to get internet in the communal room with no AC. The breakfast is also the biggest waste of 7.50 euro I have ever seen. My husband decided he couldn't take it anymore, and we booked another hotel for the remainder of the week.
- Official Description (provided by the hotel):
- This enchanting, carefully restored Madeiran mansion is a 15 minute stroll from Funchal's Old Town, with sweeping ocean and mountain panoramas from its own botanical gardens and terraces. Designed by esteemed Portuguese architect Paulo David, this is a true art hotel with an annual curatorship, showcasing the very best local artists. Wandering the property, you will delight in stumbling upon hidden vistas, or encountering the latest urban photographic print from 2016 curators Urbanistas Digitais. Tended to by their own in-house gardener, the grounds boast exceptionally rare plants and ageing trees, such as Madeira's bewitching "Dragoeiro". Breakfast holds claim to strong, Portuguese coffee and homegrown, organic herbal teas and fruits. The charming service team will welcome you "home" as cherished friends and family, assuredly sharing with you the island's best kept secrets. Furnishings in the rooms are bright and breezy with wooden floors and air conditioning throughout. All rooms are connected to complimentary wireless internet, many with well-equipped kitchenettes and open terraces. Suites are located in the original mansion, while the studios are situated in a modern annex. Covered, on-site parking is both secure and complimentary. A private transfer service is available from Madeira Airport, which is a 20 minute drive from the hotel. ... more less
- Reservation Options:
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- Also Known As:
- ARTS IN Hotel Conde Carvalhal Madeira/Funchal