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“Lovely Hotel”

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Pestana Promenade Ocean Resort Hotel
Ranked #17 of 87 Hotels in Funchal
Certificate of Excellence
GreenLeadersPlatinum level
Dawlish, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Lovely Hotel”
5 of 5 bubbles Reviewed May 15, 2014

We go each year and have always found the Hotel and staff to be first class. We had no complaints at all and are looking forward to another two weeks in September. We have not experienced such friendliness and efficiency in Hotels anywhere else we have travelled.

Room Tip: South facing is very peaceful
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  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Peter H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review, May 25, 2014
Dear Guest

Thank you for your visit and for your contribution in presenting to us your review from your holiday.

We find it superb that overall and up to this time, we have managed to provide you time and time again an enyoyable stay in our resort.

We will be looking forward to welcome you again in near September.

Until then,

We present our kindest regards,

Tãnia Felgueiras
Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,710 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (528)
Date | Rating
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English first
Blackpool, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed May 13, 2014

Great hotel, not too big to be impersonal but big enough to provide that extra quality of excellent trained staff who are very pleasant and very helpful. Situate a little ride out from the more hectic Funchal centro. But then this affords a great view and not trouble by traffic noise etc. We were half board so didn't look for local restaurants or supermarkets. There are a few restaurants and two small supermarkets within fairly short walking distance. Shortish distance is important as every where in Madeira is on a hill. Meals are well laid out and plentiful. We always eat at the earliest which is 7.00pm. The food as mentioned was plentiful with a good choice but the only reason for slightly marking down the hotel was that the food was bland tasting. I suspect that this may have been caused by strong fridging because of the hot weather and us eating early as possible. The coldness of the food usually takes the taste away. But overall still an excellent hotel with a mix of nationalities as its clients. Lovely well kept gardens and pool areas.
Our room was a largish room on the sixth floor. This was generally very quiet. Easy access to all floors and areas.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Russell T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review, May 25, 2014
Dear Guest

We thank you for your latest visit and for your contribution in providing us here your travel experience.
We thank you for the kind words conveyed to our staff members active service and politness and for the good remark towards our pools and garden area.
As for the downside towards the food lacking of bland tasting, rest assured that such remark will be conveyed to our Executive Chef for improvements in the future, so to cope with a proper solution for others guests that want to present us with their visit and so to continue to present an excellent service, facilities and products.

In hopes that you may decide to viist us again in the future,

We remain with our kindest regards,

Tânia Felgueiras
Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Yorkshire
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed May 13, 2014

We have just returned from a week at the Pestana Promenade Hotel. From the welcome we received on our arrival, and from all the staff we came into contact with, thank you for helping to make our stay more enjoyable. Our apartment was ideal, with every comfort. We did eat lunch at The Deck, which was excellent, but our evening meal we ate out. There are plenty of very good restaurants close by.

  • Stayed May 2014, traveled with family
    • Value
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    • Cleanliness
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Helpful?
3 Thank DizzyWestYorkshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review, May 25, 2014
Dear Mz. Liz and Lucy

We thank you greatly for your last stay in our resort and visit to madeira Island.
It is with pleasure that we become aware that your stay has been enjoyable overall and with every bit of confort.
We present our sincere thanks towards the posting of this review.

Looking forward to have the pleasure of your visit once again in a near future,

Yours Sincerely,

Tãnia Felgueiras
Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Uttoxeter, United Kingdom
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed May 10, 2014

We have just returned from a weeks holiday at the Pestana Promenade and I have to say we could find nothing to complain about . The room (and everywhere else for that matter ) was spotlessly clean , the buffet food was varied and plentiful and nothing was too much trouble for the staff . We were fortunate enough to be there for the annual flower festival which was superb .I would also recommend a trip up to Monte by cable car and taking the 2 km toboggan run . The only downside for us was the three and ahalf hour delay at the airport which has happened both times we have used Monarch airlines .

Room Tip: Sea -view , we had a good view from 1612 (6th floor)
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  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Garry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review, May 25, 2014
Dear Guest

We would like to thank you for your visit to Madeira Island and to our resort.

Unfornutaley concerning the downside in the delay on your flight, very little we can do towards this, due to the fact that this is far beyond of our control. Nonetless we would like to convey our regret towards this matter.

As for the resort, we are gratefull and truly happy in knowing that your overall stay in our resort has been to your entire satisfaction.

We will be sure to point out to all the staff and management this excellent review, so they become aware of your enjoyable stay in our resort.

We will be looking forward to welcome you back again in a near future,

With that in mind,

We present our highest regards,

Tânia Felgueiras
Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed May 10, 2014

My partner and I stayed at Pestana Promenade and will be returning. The hotel was beautifully designed, extremely clean and the staff where very helpful and welcoming. The views where amazing and all communal areas where fantastic, the outside pool area was a great place to relax in the sunshine all day. The Spa had everything you needed to relax including sauna, steam room, heated pool, Spa treatments and the biggest Jacuzzi I have ever seen! The one bedroom apartment was huge and had a large balcony overlooking the ocean, the bed was a super king and very comfortable. The kitchen and lounge area was an unexpected bonus - I cant rate the room enough!

Overall the hotel was perfect in every way and I had a fantastic time and cant wait to go back.

Room Tip: If you are a couple and want a little more space than a normal hotel room ask for the one bedroom op...
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Georgia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review, May 25, 2014
Dear Guest

First of all, we would like to thank you both for your visit and for being able to provide us such testimony towards your stay in Madeira Island and in our resort Pestana Promenade.

Our aim and purpose of existance is to provide to all those you visit our resort a relaxing time where all the moments spent in our dwelling place is worthwhile and far beyond the expected of us.

We are truly happy for being able to do so!

We will be sure to disclose to all staff such great comments were raized.

We hope you may return once more to our Island and Resort,

With our utmost regards,

Tânia Felgueiras
Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beverley, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed May 9, 2014

From arrival at the hotel we felt so at ease, reception staff were so helpful, lady accompanied us to our room after checking in to ensure all was ok with the room. Our cases were brought shortly after. The room was absolutely fantastic with fabulous sea view. From our first impressions the remainder of the holiday was fabulous from the first class buffet breakfast to any requests for our personal requirements. We cannot fault the staff or anything and will be staying there again.

Room Tip: Book a Sea View, we was on floor 3£
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank TrudySheldrakej
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review, May 25, 2014
Dear Guest

We would like to thank you both for your visit to our resort and also you for your contribution in providing us your travel experience.

We are deeply overwhelmed in knowing that the staff and the resort facilities has been far beyond your expectations.

We are proud in being able to suceed in such endeouvour.

Looking forward to welcome you back once again in the near future,

With that in mind,

We send our highest regards,

Tãnia Felgueiras
Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newbury, United Kingdom
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed May 8, 2014

The Pestana Promenade is part of a chain of hotels om Madeira. The layout of the hotel is open and spacious and it is spotlessly clean. All the rooms have a sea view and the staff are very helpful and polite. Although only rated at 4 star it looks and feels better than most of the 5 star hotels in the area!! We did not eat there but the food looked good and the bar was certainly good ! I would recommend it to anyone- the hotel, not just the bar ! Swimming pools are clean tidy and not overcrowded and the views fantastic, a great place to stay.

Room Tip: Just go there relax & enjoy !
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank brizy83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review, May 23, 2014
Dear Guest

We would like to thank you for your latest visit to Madeira Island and to our resort.

It is always with great sense of pride and enourmous rejoice to get such good comments from your part towards your latest visit.

Thank you for your great comments which are most aprecciated by our management and staff. Surely this will be of a good help to future travelers in their decision to book our resort for their forthcoming holidays.

We sincerely hope you may visit us again, therefore we say “ Até à Proxima!!!”

Respectfully Yours,

Tânia Felgueiras
Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pestana Promenade Ocean Resort Hotel

Property: Pestana Promenade Ocean Resort Hotel
Address: Rua Simplicio dos Passos Gouveia 31, Funchal, Madeira 9000-001, Portugal
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Funchal
#7 Family Hotel in Funchal
#8 Business Hotel in Funchal
#12 Spa Hotel in Funchal
#14 Romantic Hotel in Funchal
#17 Luxury Hotel in Funchal
Price Range (Based on Average Rates): $
Hotel Class:4 star — Pestana Promenade Ocean Resort Hotel 4*
Number of rooms: 112
Official Description (provided by the hotel):
Situated in front of the spectacular promenade that stretches from Lido to Praia Formosa Beach,this modern and quiet resort offers spectacular views to the ocean. 92% Of the rooms are sea views and offer the commodity you would expect from a luxury hotel in a relaxed manner.112 Family Friendly Rooms and Suites, all equipped with bathtub with shower, and some with separate bathtub and shower, washbasin, WC, hairdryer, air conditioning, telephone, Cable TV, Pay TV, LCD monitor, digital safety box, Business Services is available, cable or wireless Internet access, mini-refrigerator and balcony or terrace. ... more   less 
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Also Known As:
Pestana Promenade Ocean Hotel Funchal
Pestana Promenade Ocean Resort Hotel Madeira/Funchal

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