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“Wonderful Weeks break”

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Pestana Promenade Ocean Resort Hotel
Ranked #17 of 86 Hotels in Funchal
Certificate of Excellence
GreenLeadersPlatinum level
Frogpool Truro
Level 4 Contributor
45 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Wonderful Weeks break”
Reviewed November 19, 2013

Our first visit to Madeira. We spent a splendid week at this lovely hotel. We sourced it through Trip Advisor. The hotel is immaculate featuring a modern design. The bedrooms are a very high standard and are spotless. the ensuite has a power shower and well laid out. We had a superior room with balcony with lovely views. The buffet breakfast was excellent with a good choice. We stayed half board and our buffet meals were varied in selection and plenty of choice. The service was probably the best we have experienced and all the staff were efficient and always helpfull. We will certainly return again. A great hotel well recommended.

Room Tip: Well worth getting a sea view
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Frogpool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review, November 21, 2013
Dear Guest,

Thank you for sharing your feedback on TripAdvisor following your recent stay at Pestana Promenade hotel.
We were delighted to read your review and to know that you had a fantastic holiday with us. Thank you very much for your great comments, with regards to the resort, its facilities and service, they are truly important to all the team.

We are so glad to know that you already have decided to revisit us, it will be our pleasure to have again as our guest.

Once again, thank you for taking the time to post your review on TripAdvisor, and we look forward to welcoming you back to the Resort in the near future

Yours Sincerely

Tania Felgueiras
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Walton-on-Thames, England
Level 5 Contributor
82 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed November 17, 2013

It was our first visit to Madeira and we loved the island and thought we made an excellent choice by deciding to book the Pestana Promenade for a week. We paid for a superior room with sea view which was on the 8th floor and we had magnificent views of the ocean and the hotel gardens. The staff were all very efficient and friendly, we were particularly impressed by the staff at breakfast, who were always very quick to clear away empty plates etc, and the staff at lunch at the Deck Bar, especially Philippa, were very friendly. The gardens are stunning and very well kept with an interesting variety of exotic plants and flowers. We used the outdoor and indoor pool (which had a massive Jacuzzi in the adjoining room). Breakfasts always offered a large choice to cater for all tastes. The hotel is a good 40 minute walk in to Funchal, otherwise there are plenty of buses at just EUR 1.90 one way and the benefit of this location is that it is in a quiet pleasant district away from the town centre. There is also a direct bus to Monte. The weather was fantastic, warm sunshine daily in mid-November, but nevertheless there were plenty of available sun loungers in the garden. We would definitely recommend this hotel to others and hope to return there ourselves.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pitcairn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review, November 21, 2013
Dear guest,

We were very happy to know that you had chosen us for your first holiday in the beautiful Island of madeira and that you had an excellent stay with us.

We would like to thank you for your great comments regarding the resort, its facilities, accommodation, it´s magnificent views of the ocean and gardens, and breakfast served.

We also appreciate your acknowledgement to our team who looked after you during your stay with us, whom you felt were very friendly and efficient. Rest assure we will ensure that these compliments are passed on to them. The weather, as you said, has been great this month, our f guest´s spend the morning or afternoon by the pool.

We look forward to welcoming you back to, and once again thank you for taking the time to post your review on TripAdvisor.

Yours Sincerely,

Tania Felgueiras
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kendal, United Kingdom
Level 5 Contributor
28 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed November 15, 2013

A beautiful large modern hotel situated among a clutch of similar good class hotels. The area caters mainly for tourists and although it is has everything you need, with lovely views, lacks the charm of older Funchal.

The hotel is immaculately maintained with great facilities, beautiful grounds and friendly staff. It is probably one of the best options in the town if you want a modern, stylish hotel.

The pool area is fantastic, with easy access to an attractive indoor pool if it turns chilly.We had a ground floor room facing the pool which we loved - although it did not have the great views out to sea of the higher rooms it had a patio leading straight out into the immaculate lawn and garden next to the pool, and had easy access to the restaurant and bar on the same floor. We could sit outside and enjoy the views from the pool area, then just wander back into the room. As mentioned in other reviews you may have to wait some time for the lifts at busy times so this is a plus. the room was a good size, well equipped and comfortable, with nice bathroom and good shower.

The breakfast was a good buffet with plenty of choice. You could either have it in the large dining area or carry it out to the terrace overlooking the sea. We only ate once in the hotel restaurant in the evening as we like trying different options and are not too keen on buffet dinners. There was a small a la carte restaurant but we did not try it.

There are some good restaurant choices within walking distance down the Promenade, all reasonably priced. We particularly liked Il Basilico, we had three fantastic meals there and could not fault them.

The walk to the centre of the town is a pleasant one most of the way and takes about 40 mins, not rushing.There is a hill coming back so if you do not enjoy walking, as we do, it may be better to take a taxi or bus. Both are easily available next to the hotel and in town.

We had a hire car and managed to find free parking in the streets next to the hotel every day, so did not have to pay the parking fees.

Although I hate to give a negative, as we enjoyed our stay so much, the only downside for us was that after about 9.30/ 10pm the hotel was quite deserted, with only the odd couple lingering. This was a shame as it is such an attractive setting at night, with the pool nicely lit and a lovely bar area to sit in. We did however visit outside peak holiday season. We are not party animals or big drinkers, but found ourselves going down to the old town some evenings for a bit more socialising, or to the White House for a more pub like atmosphere.

  • Stayed September 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank cumbriagirl11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review, November 21, 2013
Dear guest,

Thank you for sharing your feedback on TripAdvisor following your recent stay with us.

We are very proud of the positive comments that you have addressed to us being this also an incentive for a constant improvement of our services.

Exceeding the expectations of Guests is our main objective. With that in mind we have forward your comments, the hotel being deserted after dinner time, to our management hoping to improve the services and to better serve you in the future.
We are all committed to insure the best holiday experience for all our guests, and it is very compensating to all of us to hear such words of appreciation.
Once again, thank you for taking the time to post your review on TripAdvisor, and we look forward to welcoming you back to Pestana Promenade in the near future

Yours Sincerely,

Tania Felgueiras
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 5 Contributor
57 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed November 13, 2013

Pestana Promenade offers good value accommodation in Funchal. Located among a cluster of hotels on the western side of Funchal, the hotel has beautiful views over the Atlantic and warm pools. It is very well connected with the main road west now passing direct by the hotel. There is a bus stop to the old town. Buses are frequent and convenient; think twice before taking a taxi. Make sure you have a room with an ocean view overlooking the pool. The noise from the main road blights the rooms at the back and side. The spa is worth a visit. Prices are competitive and the therapists good. If you need a massage ask for Sue: she works wonders on achy backs. Our main negative comment is the food. Overpriced and unappetizing. Much better to try out eateries offered by neighbouring hotels or venture into the Old Town.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rosikins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review, November 21, 2013
Dear guest,

We would like to thank you for your positive comments with regards to Pestana Promenade, its views and location.
We are very pleased to say that all the rooms at Pestana Promenade Hotel are facing the fantastic Atlantic Ocean and overlooking the pool, no rooms to the back side.
We have also noted your feedback in relation to the food, and we would like to assure that we already forward your comment to our F&B manager, as our main purpose is to learn from guest´s feedback, improve our services and better serve you in the future.
We all look forward to welcoming you back to Pestana Promenade, and once again thank you for taking the time to post your review on TripAdvisor.

Yours Sincerely,

Tania Felgueiras
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Yorkshire
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed November 13, 2013

Arrived early, room not quite ready down to the pool bar for lunch, upon return to reception our key was collected, our cases were already in the large clean room with a spacious balcony overlooking the pool and the ocean. Hotel is well equipped and spacious, dining in the evening was nice and quiet as people dined at different times, whilst in the morning for breakfast was a little busier, food was very good and tempting for all tastes always something you would like.
The staff in all areas were so friendly and most helpful, nothing was to much trouble, could not pick out a favourite as all were exemplary in their duties to please and help, brilliant.
No reserving sun beds "hooray" there were plenty, all with a place in the sun, pools were warm with the exception of the small one( made my trunks cling) , towels are provided and service from the pool bar should you require.
All in all a brilliant hotel, Ah but .::the two lifts are not sufficient should the hotel be very busy; but a minor problem.
Hope to return in Jan next year

Room Tip: upper floors in the centre, sun all day
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bejoyorkshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review, November 21, 2013
Dear guest,

Thank you for sharing your feedback on TripAdvisor following your recent stay at Pestana Promenade.

We were thrilled to know that you had a brilliant holiday with us and we would like to thank you for your great review and kind words with regards to the resort and its facilities and also about tour team.

It´s was truly moving to read your comments about the service that you received from our colleagues during your stay, they are great, always with a smile and egger to help, we will ensure that your compliments are passed on to them.
On behalf of the entire staff, we thank you for your most appreciated contribution and we look forward to welcoming you back to Pestana Promenade Hotel, hopefully January nest year.

Yours Sincerely,

Tania Felgueiras
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Derby
Level 4 Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 12, 2013

We were only at the hotel for 6 days but from the moment we arrived till the moment we left it was fabulous. We were upgraded on arrival to a front room with sea view (1118). the rooms was always clean as was everywhere else in the hotel. staff very friendly and couldn't do enough for you. staff on reception were very helpful too. Pool area was spotlessly clean and the staff in The Deck was excellent. didn't eat in the hotel as there were so many fantastic restaurants to choose from. Will definitely come back again. A great holiday.

Room Tip: Definitely book a front sea view room as rooms on side don't get the sun
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Diane G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review, November 21, 2013
Dear guest,

Thank you for sharing your feedback on TripAdvisor following your recent stay with us
We were delighted to know that you had a great holiday with us and we are happy that you already have decided to revisit us again.
We would like to thank you for your positive comments with regards to the resort, its facilities, and off course about our staff that it´s for shure our main asset.
We have informed and congratulated all team for the good quality service provided. We at the Pestana Group are all committed to insure the best holiday experience for all our guests and are very happy to know that, in your case, we have achieved that purpose.

We all look forward to welcoming you back to Pestana Promenade, and once again thank you for taking the time to post your review on TripAdvisor.

Yours Sincerely,

Tania Felgueiras
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level 6 Contributor
77 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed November 7, 2013

We had a very relaxing week here at the beginning of October (weather was sunny and hot). Initially we were disappointed with our room on the first floor as we had asked for a high floor, however we soon realised it was a great room with a lovely view of the pool / sea and close to a stairwell giving easy access to the pool area (room 1117). The room had a few signs of wear and tear and the aircon was very noisy but apart from that it was a lovely large room. A bottle of bubbly was waiting for us when we arrived which was a nice touch (our 5th wedding anniversary). The hotel is modern and was kept immaculately clean. Breakfast was excellent with a huge choice, we also had lunch at the pool bar which was nice but of course you pay for the convenience – there were a number of cafes on the promenade outside the hotel where you could eat for half the price. In the early evenings the bar was reasonably busy but by around 10.30 there was barely anyone around, we often had a night cap on our own. Maybe this was because a high percentage of the guests were timeshare owners and spent more time in their rooms. Staff were very friendly and extremely hard working, we always tipped housekeeping and bar staff. For us the hotel was a little too far out of Funchal, a brisk 40 minute walk to the old town (we’re in our 30s and fit). We like to be able to walk around a resort but 40 mins - sometimes 4 times a day - was too time consuming so we got the bus on a few occasions (cheap and easy to use as the bus stop is right outside the hotel). Overall we had a lovely relaxing stay (apart from the only child in the hotel being in the room above us and waking us up early every morning – but that’s not the hotel’s fault!)

Room Tip: Room 1117 (standard sea view) was conveniently located near to a stairwell and the lifts.
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank City_FolkTravelBugs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Office Manager at Pestana Promenade Ocean Resort Hotel, responded to this review, November 21, 2013
Dear guest,

First of all, we would like to thank you for your recent stay at the Pestana Promenade Ocean Resort Hotel, for taking the time to post your review on TripAdvisor and
for choosing our Hotel to celebrate your wedding anniversary.

Your comments are extremely important for us and we would like to thank you for your lovely words with regards to the resort in which you had a lovely relaxing stay.
We can assure you that no efforts are spared in order to provide our guest´s a most enjoyable and memorable Holiday experience.
Taking the bus to the town center is always a good option as the bus run´s every 7 minutes and it´s a good value.
Please also allow us to thank you once again for your kind words with regards to the hotel, accommodations, breakfast and staff .

We look forward to the pleasure of welcoming you in the near future at the Pestana Promenade Hotel.

Yours sincerely
Tania Felgueiras
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pestana Promenade Ocean Resort Hotel

Property: Pestana Promenade Ocean Resort Hotel
Address: Rua Simplicio dos Passos Gouveia 31, Funchal, Madeira 9000-001, Portugal
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Funchal
#7 Family Hotel in Funchal
#8 Business Hotel in Funchal
#14 Romantic Hotel in Funchal
#14 Spa Hotel in Funchal
#17 Luxury Hotel in Funchal
Price Range (Based on Average Rates): $
Hotel Class:4 star — Pestana Promenade Ocean Resort Hotel 4*
Number of rooms: 112
Official Description (provided by the hotel):
Situated in front of the spectacular promenade that stretches from Lido to Praia Formosa Beach,this modern and quiet resort offers spectacular views to the ocean. 92% Of the rooms are sea views and offer the commodity you would expect from a luxury hotel in a relaxed manner.112 Family Friendly Rooms and Suites, all equipped with bathtub with shower, and some with separate bathtub and shower, washbasin, WC, hairdryer, air conditioning, telephone, Cable TV, Pay TV, LCD monitor, digital safety box, Business Services is available, cable or wireless Internet access, mini-refrigerator and balcony or terrace. ... more   less 
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Also Known As:
Pestana Promenade Ocean Hotel Funchal
Pestana Promenade Ocean Resort Hotel Madeira/Funchal

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