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“Lovely hotel.”
Review of Pestana Promenade

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Pestana Promenade
Ranked #18 of 88 Hotels in Funchal
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed November 15, 2013

A beautiful large modern hotel situated among a clutch of similar good class hotels. The area caters mainly for tourists and although it is has everything you need, with lovely views, lacks the charm of older Funchal.

The hotel is immaculately maintained with great facilities, beautiful grounds and friendly staff. It is probably one of the best options in the town if you want a modern, stylish hotel.

The pool area is fantastic, with easy access to an attractive indoor pool if it turns chilly.We had a ground floor room facing the pool which we loved - although it did not have the great views out to sea of the higher rooms it had a patio leading straight out into the immaculate lawn and garden next to the pool, and had easy access to the restaurant and bar on the same floor. We could sit outside and enjoy the views from the pool area, then just wander back into the room. As mentioned in other reviews you may have to wait some time for the lifts at busy times so this is a plus. the room was a good size, well equipped and comfortable, with nice bathroom and good shower.

The breakfast was a good buffet with plenty of choice. You could either have it in the large dining area or carry it out to the terrace overlooking the sea. We only ate once in the hotel restaurant in the evening as we like trying different options and are not too keen on buffet dinners. There was a small a la carte restaurant but we did not try it.

There are some good restaurant choices within walking distance down the Promenade, all reasonably priced. We particularly liked Il Basilico, we had three fantastic meals there and could not fault them.

The walk to the centre of the town is a pleasant one most of the way and takes about 40 mins, not rushing.There is a hill coming back so if you do not enjoy walking, as we do, it may be better to take a taxi or bus. Both are easily available next to the hotel and in town.

We had a hire car and managed to find free parking in the streets next to the hotel every day, so did not have to pay the parking fees.

Although I hate to give a negative, as we enjoyed our stay so much, the only downside for us was that after about 9.30/ 10pm the hotel was quite deserted, with only the odd couple lingering. This was a shame as it is such an attractive setting at night, with the pool nicely lit and a lovely bar area to sit in. We did however visit outside peak holiday season. We are not party animals or big drinkers, but found ourselves going down to the old town some evenings for a bit more socialising, or to the White House for a more pub like atmosphere.

  • Stayed: September 2013, traveled as a couple
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1  Thank cumbriagirl11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Office Manager at Pestana Promenade, responded to this reviewResponded November 21, 2013

Dear guest,

Thank you for sharing your feedback on TripAdvisor following your recent stay with us.

We are very proud of the positive comments that you have addressed to us being this also an incentive for a constant improvement of our services.

Exceeding the expectations of Guests is our main objective. With that in mind we have forward your comments, the hotel being deserted after dinner time, to our management hoping to improve the services and to better serve you in the future.
We are all committed to insure the best holiday experience for all our guests, and it is very compensating to all of us to hear such words of appreciation.
Once again, thank you for taking the time to post your review on TripAdvisor, and we look forward to welcoming you back to Pestana Promenade in the near future

Yours Sincerely,

Tania Felgueiras

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed November 13, 2013

Pestana Promenade offers good value accommodation in Funchal. Located among a cluster of hotels on the western side of Funchal, the hotel has beautiful views over the Atlantic and warm pools. It is very well connected with the main road west now passing direct by the hotel. There is a bus stop to the old town. Buses are frequent and convenient; think twice before taking a taxi. Make sure you have a room with an ocean view overlooking the pool. The noise from the main road blights the rooms at the back and side. The spa is worth a visit. Prices are competitive and the therapists good. If you need a massage ask for Sue: she works wonders on achy backs. Our main negative comment is the food. Overpriced and unappetizing. Much better to try out eateries offered by neighbouring hotels or venture into the Old Town.

  • Stayed: October 2013
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Thank rosikins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Office Manager at Pestana Promenade, responded to this reviewResponded November 21, 2013

Dear guest,

We would like to thank you for your positive comments with regards to Pestana Promenade, its views and location.
We are very pleased to say that all the rooms at Pestana Promenade Hotel are facing the fantastic Atlantic Ocean and overlooking the pool, no rooms to the back side.
We have also noted your feedback in relation to the food, and we would like to assure that we already forward your comment to our F&B manager, as our main purpose is to learn from guest´s feedback, improve our services and better serve you in the future.
We all look forward to welcoming you back to Pestana Promenade, and once again thank you for taking the time to post your review on TripAdvisor.

Yours Sincerely,

Tania Felgueiras

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 13, 2013

Arrived early, room not quite ready down to the pool bar for lunch, upon return to reception our key was collected, our cases were already in the large clean room with a spacious balcony overlooking the pool and the ocean. Hotel is well equipped and spacious, dining in the evening was nice and quiet as people dined at different times, whilst in the morning for breakfast was a little busier, food was very good and tempting for all tastes always something you would like.
The staff in all areas were so friendly and most helpful, nothing was to much trouble, could not pick out a favourite as all were exemplary in their duties to please and help, brilliant.
No reserving sun beds "hooray" there were plenty, all with a place in the sun, pools were warm with the exception of the small one( made my trunks cling) , towels are provided and service from the pool bar should you require.
All in all a brilliant hotel, Ah but .::the two lifts are not sufficient should the hotel be very busy; but a minor problem.
Hope to return in Jan next year

Room Tip: upper floors in the centre, sun all day
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  • Stayed: November 2013, traveled as a couple
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Thank Bejoyorkshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Office Manager at Pestana Promenade, responded to this reviewResponded November 21, 2013

Dear guest,

Thank you for sharing your feedback on TripAdvisor following your recent stay at Pestana Promenade.

We were thrilled to know that you had a brilliant holiday with us and we would like to thank you for your great review and kind words with regards to the resort and its facilities and also about tour team.

It´s was truly moving to read your comments about the service that you received from our colleagues during your stay, they are great, always with a smile and egger to help, we will ensure that your compliments are passed on to them.
On behalf of the entire staff, we thank you for your most appreciated contribution and we look forward to welcoming you back to Pestana Promenade Hotel, hopefully January nest year.

Yours Sincerely,

Tania Felgueiras

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 12, 2013

We were only at the hotel for 6 days but from the moment we arrived till the moment we left it was fabulous. We were upgraded on arrival to a front room with sea view (1118). the rooms was always clean as was everywhere else in the hotel. staff very friendly and couldn't do enough for you. staff on reception were very helpful too. Pool area was spotlessly clean and the staff in The Deck was excellent. didn't eat in the hotel as there were so many fantastic restaurants to choose from. Will definitely come back again. A great holiday.

Room Tip: Definitely book a front sea view room as rooms on side don't get the sun
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  • Stayed: November 2013, traveled as a couple
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Thank Diane G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Office Manager at Pestana Promenade, responded to this reviewResponded November 21, 2013

Dear guest,

Thank you for sharing your feedback on TripAdvisor following your recent stay with us
We were delighted to know that you had a great holiday with us and we are happy that you already have decided to revisit us again.
We would like to thank you for your positive comments with regards to the resort, its facilities, and off course about our staff that it´s for shure our main asset.
We have informed and congratulated all team for the good quality service provided. We at the Pestana Group are all committed to insure the best holiday experience for all our guests and are very happy to know that, in your case, we have achieved that purpose.

We all look forward to welcoming you back to Pestana Promenade, and once again thank you for taking the time to post your review on TripAdvisor.

Yours Sincerely,

Tania Felgueiras

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 7, 2013

We had a very relaxing week here at the beginning of October (weather was sunny and hot). Initially we were disappointed with our room on the first floor as we had asked for a high floor, however we soon realised it was a great room with a lovely view of the pool / sea and close to a stairwell giving easy access to the pool area (room 1117). The room had a few signs of wear and tear and the aircon was very noisy but apart from that it was a lovely large room. A bottle of bubbly was waiting for us when we arrived which was a nice touch (our 5th wedding anniversary). The hotel is modern and was kept immaculately clean. Breakfast was excellent with a huge choice, we also had lunch at the pool bar which was nice but of course you pay for the convenience – there were a number of cafes on the promenade outside the hotel where you could eat for half the price. In the early evenings the bar was reasonably busy but by around 10.30 there was barely anyone around, we often had a night cap on our own. Maybe this was because a high percentage of the guests were timeshare owners and spent more time in their rooms. Staff were very friendly and extremely hard working, we always tipped housekeeping and bar staff. For us the hotel was a little too far out of Funchal, a brisk 40 minute walk to the old town (we’re in our 30s and fit). We like to be able to walk around a resort but 40 mins - sometimes 4 times a day - was too time consuming so we got the bus on a few occasions (cheap and easy to use as the bus stop is right outside the hotel). Overall we had a lovely relaxing stay (apart from the only child in the hotel being in the room above us and waking us up early every morning – but that’s not the hotel’s fault!)

Room Tip: Room 1117 (standard sea view) was conveniently located near to a stairwell and the lifts.
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  • Stayed: October 2013, traveled as a couple
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Thank City_FolkTravelBugs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Office Manager at Pestana Promenade, responded to this reviewResponded November 21, 2013

Dear guest,

First of all, we would like to thank you for your recent stay at the Pestana Promenade Ocean Resort Hotel, for taking the time to post your review on TripAdvisor and
for choosing our Hotel to celebrate your wedding anniversary.

Your comments are extremely important for us and we would like to thank you for your lovely words with regards to the resort in which you had a lovely relaxing stay.
We can assure you that no efforts are spared in order to provide our guest´s a most enjoyable and memorable Holiday experience.
Taking the bus to the town center is always a good option as the bus run´s every 7 minutes and it´s a good value.
Please also allow us to thank you once again for your kind words with regards to the hotel, accommodations, breakfast and staff .

We look forward to the pleasure of welcoming you in the near future at the Pestana Promenade Hotel.

Yours sincerely
Tania Felgueiras

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 6, 2013

For! Fab pools, especially the Jacuzzi's, Very clean and comfortable. Friendly helpful staff. Great location,
Against! Cronic shortage of storage space! plenty of space for a good set of drawers but instead, a television cabinet with tiny drawers that only open about 5 inches!

Could do with another lift or stairway at the far end of the hotel! Felt like a 1/2 mile walk for the lift when carrying shopping etc. (we were at the farthest point of the hotel)

Also, very often! a long wait for the lift. TIP!! Just jump in the LIFT whichever way it's going, at least your in it and will eventually get to your floor.


Also! We were annoyed that we had to pay a £50 utility fee for electricity etc

Room Tip: If you have trouble walking? ask for a room nearer to the lift. Good supermarket in Eden Mar complex...
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  • Stayed: October 2013, traveled as a couple
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Thank Catinwell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Office Manager at Pestana Promenade, responded to this reviewResponded November 21, 2013

Dear guest,

Thank you for sharing your feedback on TripAdvisor following your recent stay at Pestana Promenade Hotel.
It was with great pleasure that we have read your positive remarks about the hotel, our team and Location.

We have also noted your feedback in relation to the lifts, storage and we have off course foward it to the manegment.
Allow us to inform that Pestana Promenade has 4 stairways available to our guest´s plus one to be used only for emergency’s.
Once again, we would like to thank you for taking the time to post your review on TripAdvisor, and we look forward to having the pleasure of welcoming you back to Pestana Promenade.

Yours Sincerely,
Tania Felgueiras

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 6, 2013

Stayed a week for my birthday in October and had a fabulous time as usual. The staff are so friendly and helpful, they feel like family. Stayed 3 weeks in April too and have just booked to go again next year. Have been staying regularly since the resort opened and it just gets better and better. Can't wait to see you all again especially Abel, Daniel, Fillipa, Carol, Anna and Tiago. Hope Mr Luis in the bar is recovering from his scooter accident!

  • Stayed: October 2013, traveled with family
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Thank TrishChiplin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Office Manager at Pestana Promenade, responded to this reviewResponded November 21, 2013

Dear guest,

First of all, I would like to wish you a belated “Happy Anniversary!”, Thank you for sharing your feedback on TripAdvisor following your recent stay at Pestana Promenade, and for your continually loyalty to our brand. It was with great pleasure that we have read your comments about our service standards and about the team who looked after you, whom you felt were like family. We already shared your compliments with them. Mr. Luis is still at home recovering.
We were delighted to know that once again we have exceed your expectations and that once again provide you a fabulous Holiday.

Feedback like this make us feel special and that we do make a difference providing memorable moments to our guest´s.
Please keep my contact and let us now when you are coming back on your next trip.
We can’t wait to welcome you back to Pestana promenade, and once again thank you for taking the time to post your review on TripAdvisor.
Assuring our best attention at all times, we remain with best regards

Yours Sincerely,

Tania Felgueiras

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pestana Promenade

Address: Rua Simplicio dos Passos Gouveia No 31, Funchal, Madeira 9000-001, Portugal
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Funchal
#4 Family Hotel in Funchal
#8 Business Hotel in Funchal
#14 Romantic Hotel in Funchal
#15 Spa Hotel in Funchal
#18 Luxury Hotel in Funchal
Price Range: $104 - $197 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pestana Promenade 4*
Number of rooms: 112
Official Description (provided by the hotel):
The Pestana Promenade is a 4-star hotel in Funchal, Madeira and is one of the newest and most sophisticated contemporary hotels in Funchal. It is 2 minutes on foot from the beach and near Lido with direct access to the promenade that stretches all the way to Praia Formosa. Take a stroll through the vast garden area and discover one of the largest swimming pools of all of the hotels on Madeira. Visit the Spa with indoor swimming pool, jacuzzi, whirlpool bath, sauna, Turkish bath and gym. It offers two restaurants and a bar. Most rooms offer a relaxing view of the sea. ... more   less 
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Also Known As:
Pestana Promenade Ocean Hotel Funchal
Pestana Promenade Ocean Resort
Pestana Promenade Madeira/Funchal

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