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Pestana Promenade
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Savings alert! 11% below average rates

The price you found is 11% lower than this hotel's average rate of $140/night.

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Reviews (1,970)
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All reviewsocean resortsea viewpool areadeck barlovely hotelthe air conditioningbus stopplenty of sunbedstime sharelocal restaurantshappy hoursuperior roomplenty of choiceforum shopping centresun loungershalf boardgreat facilities
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927 - 932 of 1,970 reviews
Reviewed July 9, 2013

we have time shares here and we are never disappointed, lovely surrounding, great staff and wonderful service, nothing is too much trouble. and looking forward to spending new year here for the first time

Room Tip: you need a room with a sea view to relax and enjoy
  • Stayed: June 2013, traveled as a couple
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1  Thank Jacquiemoss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Office at Pestana Promenade, responded to this reviewResponded July 10, 2013

Dear Guest

We thank you for posting your review and for such positive comments.

It is always of a great pride and success to be able to provide to your guests memorable moments and an excellent service.

Looking forward to your return visit,

We present our utmost regards,

Front Desk

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 4, 2013

We stayed for 5 days in June this year. Lovely pool and plenty of sunbeds. Room very spacious and great to have free wi-fi and BBC TV channels to watch. Quirk of the layout with a glass wall to the en-suite meant I could watch TV from the bath - not so good for those who like privacy, Access between floors was limited to 2 quite slow lifts - stairs not for public use labelled for staff only? I would rather walk than take stairs when only one floor to travel. Breakfast buffet had plenty of food choices and I definitely overindulged - but would have liked better quality sausages and pasteurized milk rather than sterilised milk in my tea

  • Stayed: June 2013, traveled as a couple
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3  Thank alison k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Desk at Pestana Promenade, responded to this reviewResponded July 10, 2013

Dear Guest

We thank you for posting your experience towards our resort.

This not only enables us to evaluate ourselves towards the service given and also to be aware of our guest’s satisfaction being perceived or not, therefore we cannot thank you enough.

All the recommendations posted here will be forward to the departments in questions for changes in the future, if they are find needed.

We hope we may welcome you again in our resort in the future,

Until then,

We present our kindest regards

Front Desk

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 3, 2013

Booked in January 2013. The week prior to my visit I e mailed the hotel with some room requirements to discover that I was no longer staying there but at the Pestana Grand up the road.
Talking to others and looking at the reviews it would appear that I am not the only person this has happened to since several of us were relocated from other Pestana hotels.
My concern is had i not e mailed them when would I have found out they were moving me?

Stayed: June 2013, traveled as a couple
7  Thank disneytastic31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Office Manager at Pestana Promenade, responded to this reviewResponded July 26, 2013

Dear Guest,

Thank you for your comments.
Allow us to apologize for not being able to host your stay and for all the inconvenience caused.
unfortunately overbooking ocasionaly does occur in travel, due to a numerous reasons and unexpected situations.
When something like this happens our main concern is to find the best alternative solution to offer to our guest´s.
We contact the travel agency with options, and all of these options are for Pestana hotels which category and prices are superior to what was booked originally.
As our main concern is to ensure the best holiday experience for all our guests, and we are very sorry if we have failed on this goal with you on this occasion.
Once again we regret this situation and any disruption that it may cause to your travel plans but we are sure that we are offering a high quality alternative.
We do sincerely hope that our apologies are well accepted and that we will be able to restore our good reputation with you.

Presenting our utmost regards,
Tania Felgueiras

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 3, 2013

We stayed there last year for our honey moon escape and were surprised by the awesome service: we got an upgrade of our room when they found we're just got married and a bottle of wine together with their specific cake. It was a great beginning of our stay! We enjoyed a lot our vacation, even though the hotel is quite far from the center of Funchal, the bus station is near the hotel and you're in the center of the city in a few minutes. There are also good restaurants around the hotel with great food and service. The most I enjoyed each day of the Pestana Promenade Ocean Resort Hotel was the outside pool! We loved the hotel and Madeira itself.

  • Stayed: August 2012, traveled as a couple
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2  Thank Diana C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Office at Pestana Promenade, responded to this reviewResponded July 10, 2013

Dear Guest

We thank you for such great comments. It is of great pride to us and increasing endeavor to read such review which makes us excel now and in the future.

We present once more our congratulations concerning the past wedding anniversary celebration. Lots of continuous love and hapiness in this new union is our sincere wishes.

We will await for a return visit,

Until then,

We present our kindest regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 30, 2013

My wife and I chose Pestana Promenade for its location [just away from the centre of Funchal] and it being on more level ground. We then also checked other details with Trip Advisor and could see that the bulk of comments [such as cleanliness and food] were very favourable. So we went expecting something good.
I write to let you know that after a great week with this hotel, we can honestly say that it exceeded the highest of our expectations; the location was, indeed, superb, the room wonderful but it was the staff who offered a level of service that - despite a lifetime of travel to most continents - these good folk consistently exceeded the very best. Nothing was too much trouble at reception, in the dining room, by the pool or the young boy at the door.

A truly remarkable place.

Room Tip: If waiting for a few seconds for a lift - really bugs you - then you may better on the lower floors for ease of access to pool and dining rooms.
  • Stayed: June 2013, traveled as a couple
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2  Thank William T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Desk at Pestana Promenade, responded to this reviewResponded July 10, 2013

Dear Guest

We thank you for your support to this travel review website and for providing your travel experience
to us and others which in the future may choose to visit us.

We are extremely glad and overwelmed with such good points conveyed to us towards the service provided and our resort friendliness.

Rest assured such comments will be treasured among all envolved, to keep not only the good work but continue to exceel in our daily tasks!

Presenting our kindest regards,

Front Desk

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