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“Super hotel and staff”

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Pestana Promenade Ocean Resort Hotel
Ranked #16 of 86 Hotels in Funchal
Certificate of Excellence
GreenLeadersPlatinum level
Port Erin
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Super hotel and staff”
Reviewed November 10, 2012

We have previously stayed at the Pestana Carlton Madeira but decided to have a change. The Pestana Promenade is excellent. We had a sea view room and like other reviewers enjoyed watching the cruise ships come and go. Made good use of the fridge and, as we had been warned tea and coffee were not provided in rooms, we had taken our own supply and staff were happy to supply us with fresh milk when required. All staff were very friendly and Reception staff very helpful in getting our money back when my husband was not well and we had to cancel a trip. Breakfast was good and plentiful with excellent choices. Found drinks very expensive. 1 emonade and 1 lime and lemonade cost 6.10 euros when we paid 3 euros everywhere else. Did not eat in the hotel except for breakfast but can thoroughly recommend the nearby A Vela Branca on the same street as the hotel. They had only been open a few weeks having moved from another part of the island but food was excellent, good portions and wonderful staff. Will definitely be staying at the Promenade when we go back to Madeira.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank Adel_Lass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Office at Pestana Promenade Ocean Resort Hotel, responded to this review, January 1, 2013
Dear Guest

We thank you taking your valuable time in filling and conveying your review trough Trip Advisor. It is with delight joy to have read that both resort and its staff were to our entire satisfaction enabling future visits.

We thank you for such good remarks concerning both the facilities of our resort and its staff service. Surely this strengths our belief in providing an excellent service that all guests deserve and shows that we are in the right path.

Concerning the less good points, we thank you for pointing out such comments concerning our bar prices, please be assured these will be address to our F&B Supervisor and Management for review.

Once more we cannot thank you enough for such good review, and we all look forward to welcome you again in your resort.

With our warmest regards,

Front Desk
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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brighton
Level Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed November 9, 2012

This was our first trip to Madeira, and we loved both the island and the hotel. The hotel is new, with everything you need at hand and very helpful and welcoming staff. Our standard room was clean and tasteful, with a sea view and large ensuite. There is a fridge, free safe, hairdryer and pool towels are provided.The bed was two large singles pushed together, which was extremely comfortable.
The pool area was clean and had beautiful well tended plants. The pool was cold (in October) but I note from previous reviews it had been too warm, so maybe the hotel turned the heating off!
Breakfast was good with a large selection of cooked eggs, bacon etc plus fresh fruit, continental etc.
My only critisism was the lifts (not enough). We didn't waste time waiting for the lift but used the stairs, which were primarily for the staff.
We booked a days mini bus tour through the hotel which was great -lovely knowledgable driver and great views from the tallest mountain in Madeira (taller then Ben Nevis apparently). You need a cardigan if you are going into the mountains, and walking shoes and a jacket if you are walking there. You are literally in the clouds, and it's much cooler.
As we went in October the weather was a bit wet but it was still mild (umbrella and T shirt). The rainfall means the island is lush and green.There are beautiful flowers and bananas everwhere.
One of the nicest things in the island was the fact freshly caught fish was on every menu (try Scabard -the local fish which is like meaty plaice). It was also great to be given fresh vegetables with meals (not the 'chips and salad garnish' you get in the med).
We ate at a different restaurant every night and didn't have one bad meal -infact it's the best food I've ever had on holiday, and quite healthy too. We did notice that most things closed quite early -we were often the last people in the restaurant at 22.30 (maybe because it was October?)
I would advise any visitors to bring good walking shoes/trainers as the island is quite hilly. It may be hard for people with arthritic knees, though there are plenty of regular buses and taxis.
Altogether a lovely island (though probably not for teenagers/people wanting a nightlife)-tasteful, friendly,beautiful and friendly. Also a great hotel which I would highly recommend.

  • Stayed October 2012, traveled as a couple
    • Value
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Helpful?
7 Thank trisha k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Office at Pestana Promenade Ocean Resort Hotel, responded to this review, January 1, 2013
Dear Guest,

we would like to thank you for posting your review on TripAdvisor. We cannot thank you enough for such kind words that will certainly motivate our team to continue to deliver the best service to all guests that decide to visit us. It is always very rewarding to receive such compliments as our main Endeavour is to ensure that every guest returns home with great satisfaction of a good and relaxing time spent in this resort and in this Island.

Once again, thank you for sharing your review on the website and we do hope that you may have the chance to visit the resort again in the future.

Yours sincerely

Front Desk
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gloucester, United Kingdom
Level Contributor
53 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed November 7, 2012

We stayed here for 10 days on the 19th October 2012.A very modern gorgeous hotel in a great location just outside Funchal, had superior room on 8th floor with fantastice views of the pool, sea and gardens, an added bonus was watching the cruise ships passing.All staff from reception, room maids and restaurant staff were so friendly, welcoming and helpful, especially Carol in restaurant.Having read previous reviews we decided to go for half board which was an excellent choice as you could choose and sample all local food from the themed buffets and on Sunday nights the staff served you with a five course meal.The entertainment was not as good as expected and the drinks were expensive, but we found a little bar on the promenade below the hotel called cafe promenade 2 where Vitor served us every night with coffee and brandy, do try it. Also the Hole in One Pub about 10 minutes walk provided all our evening entertainment and dancing. Supermarkets and restaurant nearby and lovely walk into Funchal. Can thoroughly recommend this hotel and would look for pestana properties in the future.

Room Tip: The higher rooms give superior view of surrounding area
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
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Helpful?
3 Thank xxx099
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Office at Pestana Promenade Ocean Resort Hotel, responded to this review, January 1, 2013
Dear Guest

We thank you for posting this review.

Good remarks are always a sign that our efforts in the practice of an excellent service is being well perceived, therefore we cannot thank you enough.

Concerning the only down fault concerning the sun lounges being always occupied even when not being used by the person, we have forward this information to our Pool Supervisor in order for us to proceed with changes or new procedures so this type of behavior may cease.

With our kindest regards,

Front Desk
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Uttoxeter, United Kingdom
Level Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed November 5, 2012

We spent a week at the Pestana Promenade in August this year. It is a gorgeous hotel, very clean and modern. Our room was lovely, spacious and well laid out with a fridge which is really useful. All the staff were so friendly and helpful, from the Reception staff to room maids to the pool attendants. Breakfasts were great, with a wide variety of foods offered. The pools are very clean and set in pretty gardens, which look lovely when lit up at night.

The only problem we had is that whilst the hotel has signs around stating that sun loungers should not be reserved, people ignored this and by breakfast every morning, nearly every lounger was "reserved" by bags and towels. Unfortunately, I'm sad to say, it was mainly British people who were guilty of this selfish behaviour.
Whilst we know this must be difficult for the hotel staff, it has to be up to them to enforce their "no reserving beds" rule. We stayed at a different hotel last year (same resort area) and never experienced this problem. A very annoying issue which spoilt an otherwise wonderful stay.

Room Tip: Standard rooms are just as good as Superior rooms as all have a fridge, are a good size and have a...
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  • Stayed August 2012, traveled with family
    • Value
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    • Cleanliness
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Helpful?
1 Thank Suze311
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Office at Pestana Promenade Ocean Resort Hotel, responded to this review, January 1, 2013
Dear Guest

We thank you for posting this review.

Good remarks are always a sign that our efforts in the practice of an excellent service is being well perceived, therefore we cannot thank you enough.

Concerning the only down fault concerning the sun lounges being always occupied even when not being used by the person, we have forward this information to our Pool Supervisor in order for us to proceed with changes or new procedures so this type of behavior may cease.

With our kindest regards,

Front Desk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 3, 2012

My boyfriend and I stayed here in September and were very impressed by the hotel. We had a lovely big, clean room with a smashing view of the pool and the ocean. Admittedly we only ate breakfast here (as we wanted to venture into the town most evenings) but were were pleased with the range of choices. The reception area is beautifully presented and the staff were polite and helpful. This is an affordable luxury hotel.

Room Tip: Opt for a sea view rather than a mountain view
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  • Stayed September 2012, traveled as a couple
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    • Service
Helpful?
Thank hanby256
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Office at Pestana Promenade Ocean Resort Hotel, responded to this review, January 1, 2013
Dear Guest

We thank you for providing us your feedback in this travel review. It is with great pride that we become aware that your stay as been an enjoyable one and that all went accordingly to plan.

We thank you for such good comments concerning both the resort facilities and its staff and for such good recommendations.

With our warmest regards,

Front Desk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pune
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 1, 2012

We were in Pestana for our honeymoon in October. We travelled from India. Our entire experiece was so memorable and rich, that it set a very high bar for the remainder of our honeymoon, which continued over other cities in Portugal. We were attended to by Christina at the front desk, who was lively, genorous and very friendly. She bumped us up to a beautiful 7th floor suite with a breathtaking view when we told her we were on our honeymoon. There was a champagne bottle with a personalised message waiting for us in our room. The rest of the saff of duty were all excellent- there was a running theme of warmth, generosity and culture.

The property is beautiful with excellent views and facilities. The staff - the front desk, the restauranut staff and the housekeeping- makes sure that you feel welcome, pampered and treat you to generous smiles whenever they pass you by. They are happy to have conversations, help you with whatever you may need as well as very sensitive to whenever you may need your privacy. The breakfast buffet was hearty and delicious - the hash browns were a runaway hit.

Overall, we came back smitten and waiting to return to the property again. We will look for Pestana properties elsewhere in the world too in our future trips. Thank you for an excellent kick-off to our honeymoon. Pestana will always remain special.

Room Tip: Take a small staircase from the 7th floor of the hotel to the best rooms available.
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sowmya K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Office at Pestana Promenade Ocean Resort Hotel, responded to this review, December 18, 2012
Dear Guest

Thank you for taking such valuable time in posting this review.

It is with great satisfaction that we read such review and consider yourselves extremely overwhelmed in knowing that are in the memory for such an important and treasured event in your lives.

We hope for immense love and eternal happiness in your union.

With our kindest regards

Front Desk
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 31, 2012

Recently home in 'sunny' Scotland after a fantastic week in Madeira. We chose to stay half board at the Pestana Promenade and cannot fault it. The hotel is contemporary and therefore very clean and fresh. The buffet breakfasts and themed buffet dinners were superb, the pork dishes and fish dishes were delicious.

Staff were extremely friendly and helpful, thoroughly recommend this hotel. If I was being picky I'd say the bedroom air con is too noisy and the lifts are not fast enough or plentiful enough given that reception is on level 5 and the restaurant and pool areas are on level 0. We were lucky enough to have a ground floor sea view room though :-)

Room Tip: Ground floor rooms are best having tropical terraces as opposed to balconies.
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rory182
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaPromenade, Front Office at Pestana Promenade Ocean Resort Hotel, responded to this review, December 18, 2012
Dear Guest

We thank you for sharing your experience in this travel review, which I am sure, will be helpful to others.

We are truly glad to know in your feedback that your stay in our resort was a pleasant one and everything was according to your wishes and expectations.

Concerning our staff, there are not enough polite words to thank you for the acknowledgment of such good remarks concerning our staff and its daily activities, which are always given with enormous pleasure and a smile. Muito Obrigado!!!

With our kindest regards

Front Desk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pestana Promenade Ocean Resort Hotel

Property: Pestana Promenade Ocean Resort Hotel
Address: Rua Simplicio dos Passos Gouveia 31, Funchal, Madeira 9000-001, Portugal
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Funchal
#7 Family Hotel in Funchal
#8 Business Hotel in Funchal
#12 Spa Hotel in Funchal
#14 Romantic Hotel in Funchal
#16 Luxury Hotel in Funchal
Price Range (Based on Average Rates): $
Hotel Class:4 star — Pestana Promenade Ocean Resort Hotel 4*
Number of rooms: 112
Official Description (provided by the hotel):
Situated in front of the spectacular promenade that stretches from Lido to Praia Formosa Beach,this modern and quiet resort offers spectacular views to the ocean. 92% Of the rooms are sea views and offer the commodity you would expect from a luxury hotel in a relaxed manner.112 Family Friendly Rooms and Suites, all equipped with bathtub with shower, and some with separate bathtub and shower, washbasin, WC, hairdryer, air conditioning, telephone, Cable TV, Pay TV, LCD monitor, digital safety box, Business Services is available, cable or wireless Internet access, mini-refrigerator and balcony or terrace. ... more   less 
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Also Known As:
Pestana Promenade Ocean Hotel Funchal
Pestana Promenade Ocean Resort Hotel Madeira/Funchal

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