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“Clean Hotel but staff not great”

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Melia Madeira Mare Resort & Spa
Ranked #25 of 88 Hotels in Funchal
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed October 10, 2013

Stayed here for a week in Sep/Oct 2013

Clean nice hotel, fairly good facilities but nothing to get excited about for 5 Star.

Staff generally not great in varying capacities.

Don't think I'd stay there again should I return to Madeira.

  • Stayed: September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Melia Hotels International
2  Thank Paul Francis G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TinaNobrega, Guest Experience Manager at Melia Madeira Mare Resort & Spa, responded to this reviewResponded October 12, 2013

Thank you for taking the time to post your review of your recent stay with us.

We're sorry to hear your comment regarding our staff members which is unusual given the number of other guest´s positive comments posted - especially relative to our team members.

We nevertheless appreciate your feedback and hope you will reconsider returning to our Resort when next over.

With kind regards and best wishes

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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704 - 710 of 1,850 reviews

Reviewed October 9, 2013

This break was arranged at short notice and we wanted a quiet, relaxing break. We were looking for somewhere to just relax and the Melia ticked all of the boxes. It is far enough out of town to get some exercise, if you like walking, but also has a good bus service.The hotel had excellent facilities and the staff were very friendly. We will be coming back and would definitely recommend this hotel to our friends.

  • Stayed: September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Melia Hotels International
Thank Heather B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TinaNobrega, Guest Experience Manager at Melia Madeira Mare Resort & Spa, responded to this reviewResponded October 12, 2013

Thank you for sharing your comments.

We're happy we were able to provide ideal conditions for peace and relaxation during your recent stay on our lovely island and thank you for recommending Meliá Madeira Mare to your friends.

We look forward to your next visit hopefully in the not too distant future.

With kind regards and best wishes

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 8, 2013

I went for a week in June 2013. This is a wonderful hotel with a great feel good factor attached to it. Wonderful professional staff. Make you feel like you are the No 1 customer all the time. Spotlessly clean and breakfast was fantastic. Pool was a dream as it was quiet all the time, even though there were lots of people staying in the hotel. It always had a very calm feel about it. Great little restaurants around the hotel, great value and fab food. Nice shop oposite the hotel to pick up newspapers etc. Will def return to a lovely hotel.

  • Stayed: June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ire121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TinaNobrega, Guest Experience Manager at Melia Madeira Mare Resort & Spa, responded to this reviewResponded October 12, 2013

Many thanks for your review and especially kind remarks regarding our team !

We're delighted we were able to provide you a memorable and relaxing experience during your stay with us and look forward to welcoming you back soon !

With kind regards and best wishes

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 7, 2013

Got back yesterday from a week at this hotel. Cannot fault it! We had a superior sea view room on the 9th floor. The balcony was enormous with two loungers and a table and chairs. The bathroom was beautiful with double sinks, a bath and a massive shower. The rooms were absolutely spotless and the beds were extremely comfortable. The views are nothing short of spectacular!

Every single member of staff was helpful and friendly, from Sonia the housekeeper to Hugo and Fatima at the pool bar. Nothing was too much and the reception staff and breakfast room staff were obviously happy in their work.

We had the most amazing week at this hotel and cannot wait to go back again next year. I'm just sorry we have to wait a year till we can go back!!

  • Stayed: October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Melanie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TinaNobrega, Guest Experience Manager at Melia Madeira Mare Resort & Spa, responded to this reviewResponded October 12, 2013

We are delighted with your very kind and positive review and thank you for sharing your experience on Tripadvisor.

It's always a pleasure to hear positive comments and we're truly delighted we were able to deliver on our brand standards once more!..

Thank you too for praising all our staff members and making special mention of Sonia, Hugo and Fatima in particular... we will be sure to share same internally with our entire team, which we're certain will not only be appreciated but will also serve to motivate them even further in creating memorable experiences for our guests.

We look forward to welcoming you back next year !

With kind regards and best wishes

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 6, 2013

Smart hotel, comfortable rooms with king size bed. Excellent breakfast with plenty of choice. Very friendly, helpful staff, a special mention for Tania on reception who was exceptional. Thank you to Joao Sanches for a most enjoyable evening on the 'captain's table'.
Our room being on the side and near the rear of the hotel, we did experience road noise due to changes in the road layout but when the patio doors were closed it was peaceful.
Overall an enjoyable stay, excellent value for money.

  • Stayed: September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank GrandpaRob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TinaNobrega, Guest Experience Manager at Melia Madeira Mare Resort & Spa, responded to this reviewResponded October 12, 2013

Thank you kindly for sharing your review on Tripadvisor and for your positive remarks relative to our staff at reception desk - this will be shared with Tania and the rest of the team who will no doubt appreciate same and only serves to motivate them further in delivering on guest expectations and satisfaction.

We're also glad you enjoyed the dinner with our General Manager at the Captain's table and do hope to be able to welcome you back to Meliá Madeira Mare sometime in the near future.

With kind regards and best wishes

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 5, 2013

We were here for a small break in the middle of the winter. Our suite was fantastic with breathtaking views of the ocean. Excellent and attentive service. Beautiful Spa (great massage) with a good range of services and facilities. Even though the weather wasn't great we had a very pleasant time.

Stayed: April 2013, traveled as a couple
1  Thank AYPP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TinaNobrega, Guest Experience Manager at Melia Madeira Mare Resort & Spa, responded to this reviewResponded October 12, 2013

Appreciate your brief but positive review on Tripadvisor and are very pleased to hear you enjoyed your stay with us.

We're delighted that despite the weather we were able to create a memorable stay for you and look forward to welcoming you back sometime soon !

With kind regards and best wishes

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 4, 2013 via mobile

Stayed at Melia Madeira for two weeks. My husband emailed before we arrived advising it was our anniversary and asking a few questions but he never received a reply. Hotel is very modern, clean with plenty of space in reception/ bar areas but seemed very empty quiet and lacked atmosphere. The most people we saw were around the pool during the daytime and restaurant at breakfast. Food at breakfast and the seven evenings we dined was good. It has three bars but only one was open. You had to guess which one it would be every day as it differed. Entertainment was not very good, seen better abroad. The pool area was very nice, sun loungers were not very clean. Bedroom and bathroom were nice. It seemed to get very hot in the middle of the night though. Air quite noisy. They were cleaned to a good standard and maids were friendly. All staff in the hotel were friendly and helpful. If you want a very quiet hotel then this is the place for you!

Stayed: September 2013, traveled as a couple
Thank Trude28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TinaNobrega, Guest Experience Manager at Melia Madeira Mare Resort & Spa, responded to this reviewResponded October 12, 2013

Thank you for your feedback on Tripadvisor.

We apologize for not responding but for some reason we obviously missed out on your emailed request prior to arrival. We, nevertheless take this opportunity to congratulate you on your anniversary and wish you both lots of health and happiness always,

We value and appreciate your remarks and comments and sorry not all of our services met with your approval and expectations.

We hope to welcome you back to Meliá Madeira Mare in the not too distant future !
Kind regards and best wishes

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Melia Madeira Mare Resort & Spa

Address: Lido - Rua de Leichlingen nos. 2-4, Funchal, Madeira 9000-003, Portugal
Phone Number:
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Funchal
#9 Business Hotel in Funchal
#20 Family Hotel in Funchal
#21 Spa Hotel in Funchal
#22 Romantic Hotel in Funchal
#25 Luxury Hotel in Funchal
Price Range: $107 - $241 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Melia Madeira Mare Resort & Spa 5*
Number of rooms: 220
Official Description (provided by the hotel):
The Melia Madeira is a modern and elegant five-star hotel with a contemporary design that will enhance the availability of quality accommodation options for both business and leisure travelers to Madeira Island. Overlooking the Atlantic Ocean and boasting magnificent sea views, the hotel is conveniently located a few meters of the sea, in close proximity to the small pebble beach, Gorgulho and offers direct access to the Oceanside promenade. The Resort offers free Wi-Fi in all rooms and public areas, an indoor and outdoor pool and a spa. Elegantly-furnished rooms offer a balcony and cable TV. Some rooms of Meliã Madeira Mare include scenic views of the Atlantic Ocean from the balcony. Many of the hotel’s rooms also have a sitting area.Guests can relax in the jacuzzi and sauna at Meliã Madeira Mare’s spa. Massage treatments and a steam bath are also offered.Free parking is available. Madeira International Airport is a 25-minute drive away. Meliã Madeira Mare is a 5-minute walk from the center of the city.Meliã Madeira Mare’s restaurant serves a breakfast buffet and themed buffets for dinner. A la Carte menu is also available. The hotel’s pool bar provides refreshing beverages and light snacks for lunch. ... more   less 
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Also Known As:
Melia Madeira Mare Resort And Spa
Melia Madeira Mare Hotel Funchal
Sol Melia Funchal
Melia Madeira Mare Resort & Spa Funchal

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