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All reviews walking holiday small hotel half board play golf boutique hotel swimming pool really enjoyed our stay here lovely hotel breakfast and dinner peaceful location wonderful stay hired a car porto mare sunday market main building old building porto bay group
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Reviewed March 27, 2019

An interesting hotel, just a little bit different. Good facilities. could do with an accessible ice machine. Sadly the weather wasn't too good during our stay but the garden did look fascinating. The location is a little remote so a car is needed for sight seeing.

Date of stay: March 2019
Thank Alisonjo91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marilia R, Gestor de Front Office at PortoBay Serra Golf, responded to this reviewResponded April 29, 2019

Dear Guest,
We would like to thank you for the time you spent giving us your opinion of your experience at our hotel. We are very pleased to hear that you had a pleasant stay with us. We hope to see you again soon.
Best regards
Marilia Dias

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 15, 2019

Just finishing spending a relaxing week's holiday here with my wife. Booked though Jet2 holidays which included private transfers from the airport which is only 15 mins away. We had one of the standard rooms (109) on the lower floor of the annexe. Half way through the stay we were moved to the upper floor (208). The latter had a twin bed the former a double both being very large and comfortable. Boths rooms were of the same size and layout. Plenty of room and well appointed with many TV stations available including BBC World. There was free wifi of a good speed. The rooms were kept clean by the staff who were very efficient. The lower room opened out on to a small patio with table and chairs. The upper room was much lighter. The breakfasts were buffet with an excellent selection of hot and cold food to meet the needs of both UK and European guests. There was a wide variety of guests. We sampled the afternoon tea on our arrival and my wife said the scones were the best she had ever sampled, praise indeed. Lunch was only available on Sat and Sunday. We were on a half board stay. Usually the table d'hote can be rather limited but there were over 20 dishes available on it with another 10 additional for the a la carte. The tapas starter was particulary good and the portions very generous. The waiting staff were very friendly and helpful and they also staffed the front desk. There was a lovely indoor pool which was a good temperature. There were towels in the pool in the room and on the loungers around the pool which you could replace the used ones, a nice touch.It was a short walk into the village which came to life on the Sunday with the local market. We hired a car for 4 days, as the buses are not frequent. This allowed us to explore this part of the island a bit more as we had only had an organised trip on a previous visit to the island. you would need a car to go to Funchal as the buses only appear to run during the "rush" hour.
We really enjoyed our stay. The only comment, and it is a comment, not a criticism is the wine list could give a little more detail of each wine. We would be happy to return again, but probably later in the year as it is slightly cooler being higher up which is a plus point in the summer but not in the winter. We did not find it cold coming from Scotland but the locals did all wrapped up with scarves with a temp of 16C compared to 19C on the coast

Room tip: upper floors lighter due to hedge shading lower floor, advantage in winter, possibly not as much in summer
Date of stay: February 2019
  • Trip type: Traveled as a couple
    • Location
    • Rooms
    • Service
Thank Richard W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marilia R, Gestor de Front Office at PortoBay Serra Golf, responded to this reviewResponded February 20, 2019

Dear Guest,
We would like to thank you for the time you spent giving us your opinion of your experience at our hotel. We are very pleased to hear that you had a pleasant stay with us. We hope to see you again soon.
Best regards,
Marilia Dias

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 25, 2019

This hotel is lovely, the surrounding area is great, the gold course is of course wonderful, the food at the hotel is excellent, beds are comfortable....the pool is lovely...I can go on. The only thing which was negative was the energy and vibe of the main receptionist/staff. Its a small hotel so one person matters...she was not at all polite or doing her job well in terms of service. This is especially felt as it is a small hotel and also because the rest of the staff was great (for example staff in the restaurant). I think it stuck out even more because everyone in Madeira was very welcoming! This was not only thing not appreciated in an overall wonderful stay.

Date of stay: January 2019
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank 2015yasmine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marilia R, Gestor de Front Office at PortoBay Serra Golf, responded to this reviewResponded January 28, 2019

Dear Guest,
First of all, thank you for your comments. Your opinion is very important to us. We shall carefully analyse the less positive points you mention regarding your stay.
We would be happy to see you again at our hotel in order to meet your expectations.
Best regards,
Marilia Dias

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 15, 2019 via mobile

This was my best stay in Madeira, and maybe in all the Portugal. The bulging from 1920's still bears the unique spirit of those days. The domestic ambiance of the hotel is accomplished with pleasant things like indoor pool and sauna. The building surrounded with kinda small botanic garden. But, wherever you go or drive from it- you encounter picturesque landscapes of this still, remote place.
Come here if you're after cooling down your brains, tight sleeping, and the fresh air, and don't move anywhere far for a couple of days. We enjoyed it to the fullest extent!
Thank you PortoBay for hosting us!
We'll be back sooner or later

Date of stay: January 2019
Trip type: Traveled as a couple
Thank 408pavelp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marilia R, Gestor de Front Office at PortoBay Serra Golf, responded to this reviewResponded January 16, 2019

Dear Guest,
We are very grateful for your comments. We were pleased to hear that we met your expectations and hope to see you again at one of our PortoBay group hotels.
Best regards,
Marília Dias

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Reviewed December 1, 2018

Very nice hotel in the country side near the mountains and not far from the airport.
Excellent rooms with nothing missing.
Staff and service on top grade. Breakfast and dinner we also liked.
We would love to come back.

Date of stay: November 2018
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Leika63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marilia R, Gestor de Front Office at PortoBay Serra Golf, responded to this reviewResponded January 10, 2019

Dear Guest,
We would like to thank you for the time you spent giving us your opinion of your experience at our hotel. We are very pleased to hear that you had a pleasant stay with us. We hope to see you again soon.
Best regards,
Marília Dias

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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