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Reviewed June 20, 2019

Wonderful staff like Evendra and Peter, amazing view from the room to the national palace, i really recommend this hotel, you wont regret.
The restaurants that me and my wife tried were Apeadeiro and Incomun
the staff adviced us this 2, and we did enjoyed a lot, i hope i have the possibilities, to come to Portugal again.

Date of stay: June 2019
Trip type: Traveled with friends
Thank TravelLOVER6588
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
SintraBoutiqueHotel, Team at Sintra Boutique Hotel, responded to this reviewResponded June 21, 2019

Dear TravelLOVER6588,


Thank you so much for this excellent review and recomendations
It warms our hearts knowing you have enjoyed our services, our staff's advices and our hotel.
We shall also pass on your praises to Evandra and Pedro.
Thank you for staying with us, and we would love to have you here again in a future occasion.

Best Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 15, 2019

This hotel has many bad reviews for the rudeness of its reception staff. Now I know why. Our travel agent arranged our trip and sent us documentation that we had a room for three nights at the Sintra Boutique Hotel. When we attempted to check in, we were told that we weren't in the system.

We provided the receptionist with the documentation and asked if she would call the Portugal-based agency to clear it up (we don't speak Portuguese). She refused! Nor did she offer us a room or suggestion on alternate accommodation. She just stood there avoiding eye contact.

As we wheeled our luggage out of the hotel to find other accommodations she stood on the ramp with her back turned so that we had to take our heavy suitcases down the stairs.

In the end, the travel gods were smiling on us! We ended up at the Tivoli where the staff is actually pleasant. I can’t imagine what would have happened if we ever needed help or had questions if we had stayed at the Sintra Boutique. When I return to Sintra, I would sleep at the train station before I booked a room at this nasty place.

Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
3  Thank TravelerJLB
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
SintraBoutiqueHotel, Team at Sintra Boutique Hotel, responded to this reviewResponded June 16, 2019

Dear TravelerJLB,

We are very sorry for your situation.

But we think that you might be a bit confuse with the hotels.

In the village of Sintra there are many hotels and guests houses that have the words "Sintra Boutique" or "Boutique Hotel" on their names. This causes some confusion to some guests, it's normal to have people trying to check-in at our hotel, and we we ask for a written confirmation of the reservation, we find out they are at the wrong hotel.
The Sintra Boutique Hotel is a 4-star hotel, located next to the Sintra's historic center, on the Street Visconde de Monserrate nº48, we have our doors open 24/7 for our esteemed clients.
Also, regarding the architectural aspects of our hotel, we don't have stairs to access the front door, nor the lobby or the reception desk, these areas are pretty much on the street level.

We are available for contact anytime, and we would be more than happy to help clarify any situation.


Best Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 14, 2019

The hotel although clean, was a disappointment.The hotel is highly understaffed.
We were 3 couples traveling together. After being on the road a good part of the day, we arrived in Sintra. We decided to have dinner in the hotel dining room. We discovered that the bell boy was also our waiter and later became the sous chef when the chef couldn't manage the dinner orders.i want to add that he was very apologetic and kept bringing us bread baskets.Finally after an hour and a half, our orders arrived. Just to be clear, we didn't order first courses or anything complicated for our meal. After that evening, we never saw him again. I must add that in the dining room there were only 9 people. Those that came after us were turned away.
The next morning we left the sign on our doors indicating that we would like our room cleaned. After being out for the better part of 6 hours we returned to find that none of our rooms had been cleaned. When we complained to the receptionist she said that the rooms where people check out are cleaned first, and, now the cleaning staff are on their break.
When we asked her what she thought that we should write on tripadviser, she answered "write what ever you want".
The owner and the head of the reception where unavailable/unwilling to speak to us.
In short, very disappointing!

Room tip: Not a room near the elevator where there is noise from the motor
Date of stay: June 2019
  • Trip type: Traveled with friends
    • Value
    • Location
    • Service
3  Thank zefaniaeliyahus
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
SintraBoutiqueHotel, Team at Sintra Boutique Hotel, responded to this reviewResponded July 29, 2019

Dear zefaniaeliyahus,

Thank you for taking the time and attention in writing us this review.
We apologise if our service wasn't up to your expectations.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 14, 2019

From our first hello everything was good, they walked us to our room showed all the amenities (free water, coke and OJ) , free parking. They gave us a map and indicated all the sites and where to take bus for the far ones Pena and Moor Castle. The bus just around the corner. Breakfast was excellent best natural orange juice. Bed and pillows good. We ate at the restaurant one night also good. The hydrangeas were so pretty We stay here again ❤️

Date of stay: June 2019
Trip type: Traveled as a couple
2  Thank lorrainemT7657FH
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
SintraBoutiqueHotel, Team at Sintra Boutique Hotel, responded to this reviewResponded July 29, 2019

Dear lorrainemT7657FH,

Thank you so much for this excellent review.
We are very happy to know you had a great stay with us, enjoying both our services as for the hotel itself.
We would love to have you here again, please lets us know so we could place a small bouquet of hydrangeas on your room, just for you to admire.
Thanks for staying with us.

Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 12, 2019

Sintra was definitely one of the highlights of our trip. The hotel location is great. You can see the national palace from the hotel and the Quinta de Regaleria is a short walk away. But more importantly was the service we received especially from Andeas - so informative, always willing to answer all our questions. Very helpful and made us feel totally at home. It was a pleasure to see the staff communicate amongst themselves so that when one staff was away, the other knew what we required. Would highly recommend the hotel.

Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank KilifisWorld
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
SintraBoutiqueHotel, Team at Sintra Boutique Hotel, responded to this reviewResponded June 13, 2019

Dear KilifisWorld,

Thank you for this excellent review and for the recommendation.
We are very happy to know you have enjoyed our services, and that you had a wonderful stay with us.
We shall pass on your praises to André.
Thank you for staying with us.

Best Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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