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“Good receptionists, SLOPPY MANAGEMENT TEAM!!!!!”

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Sintra Boutique Hotel
Ranked #1 of 15 Hotels in Sintra
Certificate of Excellence
London, United Kingdom
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Good receptionists, SLOPPY MANAGEMENT TEAM!!!!!”
Reviewed December 13, 2013

This review is NOT about the physical hotel as I have already cancelled the booking in huge frustration. I booked this hotel for me and a friend for a Portugal trip in January solely based all the positive feedbacks given here. My friend who lives in Hong Kong needs to apply for a Schengen visa for this trip, and the documents required includes confirmations of booking sent from the reservation divisions of the hotels (not the automatic confirmation sent by email). These had to be done quickly otherwise the appointment for visa application of my friend would be missed.

For the four hotels in 4 different cities I booked initially, three of them responded within days and sent the required document scans quickly. The only exception is Sintra Boutique hotel - they did not respond after a week. The hotel was very easily reached by phone and the staffs at the reception were very polite with very good English Skills. For every call I dropped during the 5 days followed that week, what they always stated was that the director/manager/management team was processing/analysing/assessing my request. They also said that there was nothing they can do about it/it was not in their hands. I never got the chance to speak to any managers of the hotel. There was no guaranteed time for this confirmation to be sent to me whatsoever. After days of calling and receiving the same answer from the friendly staff at the reception, I finally gave up this morning as tomorrow is the date for the visa application appointment for my friend. I cancelled the booking and booked another top-rated hotel in Sintra. The confirmation was sent within 10 minutes after request.

This hotel may be brilliant in offering all kinds of services after you arrive - as it can be observed from most of the previous reviews posted here. However, for such a simple task of producing an original letter confirming our booking, the management team/manager/director of this hotel showed utter incompetence and a serious lack of awareness and empathy towards customers. And this caused serious psychological strain for me and my friend. The comparison of the efficiencies between this hotel and the others is incredible. Just bear in mind.

  • Stayed December 2013, traveled with friends
    • Service
Helpful?
8 Thank the-crimson-cosmos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (92)
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English first
Level Contributor
32 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed December 6, 2013

We stayed for two nights on our trip to Portugal. This is a small boutique hotel, new and immaculate . It's location is perfect just in the center of historic sintra. Breakfast was fabulous, not the usual breakfast but the best thing about it was the service .there was nothing too hard for them, even when we had special dietary requests we got it with a smile. We felt as if the chef wanted to spoil us with a big variation of great pastries each morning. More then that , we were three couples and we mentioned while booking that one of us had a birthday, when he got to his room he found a very impressive cake beautifully decorated. All in all we had a perfect stay

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bfgs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nuno P, Proprietário at Sintra Boutique Hotel, responded to this review, November 10, 2015
Dear guest,

We would like to thank you for your review and the time you spent leaving your comment at the Sintra Boutique Hotel’s page.

Your opinion is highly appreciated as we are constantly making our way to improve our quality of service.

We hope to have the opportunity to welcome you to Sintra Boutique Hotel in the near future.

With my very best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford, England
Level Contributor
44 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed December 3, 2013

We spent one night here at the end of a 10 day trip around Portugal and this was the icing on the cake.

Our second "boutique hotel" in a lovely little town. This hotel clearly aimed at classy design and features. We booked the "romantic package" which included a bottle of sparkling wine and chocolate coated strawberries (delicious!) which we enjoyed whilst sat in the box window of our room overlooking the Sintra streets below. It was a wonderful end to a great trip.

The service was fantastic, the receptionist seemed like our personal assistant, printing our boarding passes for the next day, bringing our room service. The food we ordered was very good and reasonably priced. Breakfast was excellent with a hot and cold buffet.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NeRudeBoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nuno P, Proprietário at Sintra Boutique Hotel, responded to this review, November 10, 2015
Dear guest,

We would like to thank you for your review and the time you spent leaving your comment at the Sintra Boutique Hotel’s page.

Your opinion is highly appreciated as we are constantly making our way to improve our quality of service.

We hope to have the opportunity to welcome you to Sintra Boutique Hotel in the near future.

With my very best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 17, 2013 via mobile

Hard to fault! Utterly spotless and the staff were as helpful and friendly as one could wish for - low key and perfectly located for the old town.
Tripadvisor wants me to write more than this, but what more can I add? Except perhaps to say breakfast was superb (don't ignore the fruit, or the locally made tartlets). And if you're feeling inquisitive, ask to see the wine cellar.

Stayed November 2013, traveled as a couple
Helpful?
Thank JPW123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nuno P, Proprietário at Sintra Boutique Hotel, responded to this review, November 10, 2015
Dear guest,

We would like to thank you for your review and the time you spent leaving your comment at the Sintra Boutique Hotel’s page.

Your opinion is highly appreciated as we are constantly making our way to improve our quality of service.

We hope to have the opportunity to welcome you to Sintra Boutique Hotel in the near future.

With my very best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Memphis, Tennessee
1 review
Reviewed November 13, 2013

We had a great great time! The staff is amazing and very friendly! The room was very clean and the food was very tasty. We loved the breakfast, a lot of variety. We will come back for sure. Sintra Boutique Hotel is definitely 5 stars!

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rita M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nuno P, Proprietário at Sintra Boutique Hotel, responded to this review, November 10, 2015
Dear guest,

We would like to thank you for your review and the time you spent leaving your comment at the Sintra Boutique Hotel’s page.

Your opinion is highly appreciated as we are constantly making our way to improve our quality of service.

We hope to have the opportunity to welcome you to Sintra Boutique Hotel in the near future.

With my very best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo, SP
Level Contributor
94 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed November 5, 2013

Hotel is conveniently located in the heart of Sintra. Lobby decor is impressive marble floor is a replica of Palacio Nacional de Sintra, rooms are cozy finely decorated with best finishings, nice carpets and wonderful azulejos. Staff members are more than attentive they look and take care of you, offer free coffe while at the lobby reading magazine and even prepared a breakfast box given we left very early on the next day. Amenities are of good quality and room is silent and calm. Sintra boutique hotel is a gem located in the heart of Sintra. Those in love with Portugal and wandering to explore more the fancy villa of Sintra should stay for a couple of nights in Sintra. Its hilly location, fairy tale landscape, faded colors add charm and mistery to the scenery.

Room Tip: Try to get a room facing the street , street views are fantastic
See more room tips
  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Arthur010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nuno P, Proprietário at Sintra Boutique Hotel, responded to this review, November 10, 2015
Dear guest,

We would like to thank you for your review and the time you spent leaving your comment at the Sintra Boutique Hotel’s page.

Your opinion is highly appreciated as we are constantly making our way to improve our quality of service.

We hope to have the opportunity to welcome you to Sintra Boutique Hotel in the near future.

With my very best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
MA
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed November 3, 2013

Sintra Boutique Hotel

This 17-roon hotel was the best we stayed in in Portugal and ranks among the best we have ever visited. The room was spotless, they even offered a choice of pillows, the breakfasts were excellent, including cappuccino if you asked, and the location couldn’t have been better – a 5 euro cab ride from the train station and right in the center of town, but not noisy at all. The concierge staff was excellent +, particularly Filipa. She not only was warm and friendly, she provided great recommendations for dinner and places to visit. When we told her we were going to Lisbon next, she printed out photos of the sights to see in Lisbon, pinpointed the best places to go on a map, explained to us the train system and provided schedules, and even gave us the name of a non-tourist Fado place to visit.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bigflak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nuno P, Proprietário at Sintra Boutique Hotel, responded to this review, November 10, 2015
Dear guest,

We would like to thank you for your review and the time you spent leaving your comment at the Sintra Boutique Hotel’s page.

Your opinion is highly appreciated as we are constantly making our way to improve our quality of service.

We hope to have the opportunity to welcome you to Sintra Boutique Hotel in the near future.

With my very best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sintra Boutique Hotel

Property: Sintra Boutique Hotel
Address: Rua Visconde de Monserrate 48, Sintra 2710-591, Portugal
Phone Number:
Location: Portugal > Central Portugal > Lisbon District > Sintra Municipality > Sintra
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 15 Hotels in Sintra
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sintra Boutique Hotel 4*
Number of rooms: 18
Official Description (provided by the hotel):
We are the Boutique Hotel, in the boutique destination that is Sintra where the contemporary art pieces and bespoke decorated rooms will be waiting for you.SBH Group ... more   less 
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