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“We loved it and we came back”

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Tivoli Palacio de Seteais
Ranked #2 of 15 Hotels in Sintra
Certificate of Excellence
Lookout Mountain, Georgia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“We loved it and we came back”
Reviewed August 14, 2011

Our first trip to the Seteais was in 2005. Upon finishing a college program in Spain, our son, my husband and I had driven through Spain into Portugal. It was fabulous and we secretly vowed we would come back again someday. This July, we returned with our son and his wife because we couldn't think of any place more special to celebrate our 41st anniversary. We adore Portugal and it was especially nice since our son speaks portuguese. Our flight to Lisbon was a nightmare due to delayed flights and connection porblems and so when we finally arrived at the hotel, it was almost midnight and we had been traveling for 2 days. The minute we drove up to the gorgeous property, however, the stress of the last 2 days faded away and we were met with a wonderful welcome of ahh... the Kelleys, and we immediately made our way to the bar which was open for 10 more minutes! This summer we stayed in one of the renovated rooms. It could not have been more beautifully appointed with lush linens, silk curtains hanging from the 15 foot windows, expresso machine, and probably the best shower in the world. All the rooms in this rather small hotel, however, are so lovely. Some overlook the back of the property where you can see the Atlantic but we found our room equally nice although it did not have a view. The entire property has lovely antiques, portuguese needlepoint rugs and the most beautiful view of the rolling green hills filled with boxwoods and red tiled roofs all the way down to Cascais and the Atlantic ocean.The next morning we made our way to the dining room where the most expansive breakfast buffet was awaiting us. The Portuguese really know how to do this with all kinds of cheeses, salmon, fruits we can't get in the US, along with wonderful breads, egg dishes, sausages and vegetables. That afternoon, we received complimentary champagne, fruits and tarts. Perhpas, because our son had said it was our anniversary or just because they are so nice. They did the same for our son and daughter in law. There are so many things to do in Sintra and the area at large. Palacio de Pena, Quinta da Regaleira, Boca do Inferno and the town of Cascais, shopping for linens and ceramics, eating and enjoying the wine and port, not to mention all the lovely restaurants. The hotel is so close to the town center that you can walk there, although it is a bit windy and the road is very narrow. On the hotel property are horse stables where you can take lessons, a swimming pool and places to walk where you can see lemon trees and huge camellias. Needless to say, it was rather sad to leave that beautiful place. We wholeheartedly recommend this hotel and the area of Sintra as a must for people traveliing to Lisbon. It's only about a 30 to 40 minute drive from the airport. Don't miss this jewel of a trip.

  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank catherinek48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroFrazao_GM, General Manager at Tivoli Palacio de Seteais, responded to this review, January 28, 2016
Dear Catherine,
Thank you very much for taking time to share your opinion about Tivoli Palácio de Seteais located on the hills of Sintra, UNESCO World Heritage town, with lovely views to the Pena Palace and Moorish Castle. It is a pleasure for us to provide a warm welcoming with excellence service standards and to provide you the opportunity to enjoy the amazing nature of this region, or a pleasant walk to the village, one of the most picturesque in Portugal.
We look forward to welcoming you back on your next stay in Sintra.
Kind regards,
Pedro Frazão
General Manager of the Tivoli Palácio de Seteais
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Montreal, Canada
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 6, 2011

Can't go on enough about how fabulous this hotel was. Everything from the friendly staff to the impeccable rooms and gorgeous grounds. It was a magnificent place to stay. The showers were incredible and we would go back there in a heartbeat. Truly a paradise.

  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank scotlandlittleclan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroFrazao_GM, General Manager at Tivoli Palacio de Seteais, responded to this review, January 28, 2016
Dear Guest,
Thank you very much for taking time to share your opinion about Tivoli Palácio de Seteais located on the hills of Sintra, UNESCO World Heritage town, with lovely views to the Pena Palace and Moorish Castle. It is a pleasure for us to provide a warm welcoming with excellence service standards and to provide you the opportunity to enjoy the amazing nature of this region, or a pleasant walk to the village, one of the most picturesque in Portugal.
We look forward to welcoming you back on your next stay in Sintra.
Kind regards,
Pedro Frazão
General Manager of the Tivoli Palácio de Seteais
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level 6 Contributor
148 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 179 helpful votes
Reviewed June 27, 2011

This Hotel has a rather unusual name ''7 Sighs'' and you will be sighing at the sheer beauty of the location, along with the hotel and its setting up high on the mountain amongst the circuit of the Royal Palaces. We didn't even get into Lisbon, we just couldn't tear ourselves away .... We did visit walk down into the town everyday (for coffee and cake) and we managed 3 Palace visits in a week, which most people were doing in a day!

Fabulous relaxing time and we took the advice of someone on Tripadvisor and stayed a week so that we could enjoy the facilities at the Hotel.

Thank you to the Hotel Staff who were very friendly and helpful, especially Diogo and Sandro.

Here are some useful tips:

RIDING SCHOOL: There is an excellent dressage trainer, Antonio, with 3/4 horses and 2 ponies and adult lessons cost 30 Euros per hour. Ride in the morning or early evening to avoid the heat (no shade)

LOCAL BUS: Don't rent a car unless you want to travel further afield. If you want to see the local sights in SINTRA you can do all the Palaces with the local bus (Pena Palace, Montserrat, National Palace, Moorish Palace). You buy a return ticket from the driver on entry (2 Euros p.p) and buses are usually frequent (every 30 mins). Unfortunately, it's difficult to know when it is coming, so you will need to be patient.

TAXI: Reasonable rates and approx 4 Euros to the Hotel from the town.

AIRPORT: We found the Information Staff at Lisbon Airport very rude and unfriendly. They just wanted to sell us the luxury taxi for 60 Euros and wouldn't give us any information on taxi tariffs. We decided to take a cab from outside the arrivals terminal and agreed the price with the taxi driver before leaving. The journey cost 35 Euros, so it was worth it.

RESTAURANTS IN SINTRA: We ate at Tulhos and Tacho Real, both are very good local restaurants, but if you are vegetarian it can be difficult to find something other than a plate of vegetables.

RESTAURANT IN THE HOTEL: We found the food to be very good and there is a good selection of vegetarian options. There is also a nice selection at the bar/terrace if you don't want to eat in a formal environment. There is live music (piano, harp) which can become monotonous after a couple of nights and it is also pleasant to eat on the pool deck at lunchtime.

ROOMS: We had a standard double which had 2 queen beds pushed together and we changed this around so that we had more space. The hotel offers a 'pillow menu' and we found the bed/pillows to be very comfortable. There is not a lot of information provided about the hotel in English - we were expecting a booklet/folder with loads of info about the locality and the hotel/grounds. We spoke to Reception/Concierge and got all our information personally and we recommend you do the same. The rooms are tastefully decorated with antique furniture and with a large spacious bathroom. The Georgian sash windows are a real feature and the views are spectacular.

EVENTS: Understandably the hotel is a very popular wedding venue and on arrival there was a large wedding party checking out. We had to wait 30 mins to check in and think it would be more efficient to have a larger Reception area with more staff at busy times. We were also unable to eat on the terrace/outside due to an event and it was too hot to eat inside so we went to our room instead, where we were surprised to receive a complimentary fresh fruit plate and some tawny port from the Manager!

This hotel is a real gem and we are so happy to have visited - we would like to come back soon!

  • Stayed June 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank HeatherMegaMauriFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barcelona, Spain
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 2, 2011

I went with my wife for a long weekend. I went there last time for tea as a child with my mum some 40 years ago. The room was superb, the bed and linen amazing, the shower in the bathroom was fantastic. The breakfast buffet was from another era - beautifully presented - a gourmet extravanganza fit for a King (or Queen). The service was impeccable.

I cant recommend this establishment enough. You will not regret it.

  • Stayed May 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank nicholasfraser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroFrazao_GM, General Manager at Tivoli Palacio de Seteais, responded to this review, January 28, 2016

Dear Nicholas,
Thank you for sharing with us your experience of staying at the Tivoli Palácio de Seteais.
We were glad to know that you liked our rooms, decorated with magnificent paintings, tapestries and frescos of rare beauty. We are also very pleased that you enjoyed our Hotel and surrounding gardens, a former XVIII Century Palace, totally refurbished in 2008, located on the hills of Sintra, UNESCO World Heritage town.
We were happy to hear that you liked the Seteais Restaurant menu, service and breakfast, which can be enjoyed in a romantic and stylish atmosphere.
I will pass on to our team, your satisfaction with the service, with the assurance that it will help to maintain the motivation and commitment of all who are part of the Hotel Staff.
We look forward to welcoming you back on your next stay in Sintra.
Kind regards,
Pedro Frazão
General Manager of the Tivoli Palácio de Seteais
Palácio de Seteais
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Den Haag
Level 3 Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed May 28, 2011

What a place to stay!! And we did for a week. We really loved walking around the palace in the evening. Listening to the pianoman, drinking a lovely whisky from the bar...it was perfect. Very friendly staff. No complaints at all!!
And let's not fotget the great beds. The best place to stay in Sintra, especially if you love palaces, castles and gardens like we do. Walking around in the hills around Sintra is really good.

  • Stayed May 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Trui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroFrazao_GM, General Manager at Tivoli Palacio de Seteais, responded to this review, January 27, 2016
Dear Trui,
Thank you very much for taking time to share your opinion about Tivoli Palácio de Seteais located on the hills of Sintra, UNESCO World Heritage town, with lovely views to the Pena Palace and Moorish Castle. It is a pleasure for us to provide a warm welcoming with excellence service standards and to provide you the opportunity to enjoy the amazing nature of this region, or a pleasant walk to the village, one of the most picturesque in Portugal.
We look forward to welcoming you back on your next stay in Sintra.
Kind regards,
Pedro Frazão
General Manager of the Tivoli Palácio de Seteais
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
tampa
Level 4 Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed April 26, 2011

Simply unbelievable. The recently restored castle provided and excellent base while in Sintra, Portugal. The service, historic rooms (complete with a real skeleton key), and huge marble bath were perfectly appointed with rich furnishings from the original period. I do have to say that the review stating that the hotel seems "tired" and "old" was very confusing to me, personally. It's a castle.....it's supposed to be old. It was only restored and opened to the public only a few years ago - and there are case studies on the internet about its fantastic detail and historically respectful renovation. We found the historic furniture and tapestries to be charming.

The bed was THE most comfortable that we've ever slept in, in room fireplace a welcome respite from the cold, and the grounds were perfectly manicured and welcoming for a stroll.

In short, it is an absolutely magical place, in magical Sintra. I'd certainly stay here again - it's absolutely unique in the world and worth the extra funds for the experience.

  • Stayed December 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank meagang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroFrazao_GM, General Manager at Tivoli Palacio de Seteais, responded to this review, January 27, 2016
Dear Guest,
Thank you very much for taking time to share your opinion about Tivoli Palácio de Seteais located on the hills of Sintra, UNESCO World Heritage town, with lovely views to the Pena Palace and Moorish Castle. It is a pleasure for us to provide a warm welcoming with excellence service standards and to provide you the opportunity to enjoy the amazing nature of this region, or a pleasant walk to the village, one of the most picturesque in Portugal.
We look forward to welcoming you back on your next stay in Sintra.
Kind regards,
Pedro Frazão
General Manager of the Tivoli Palácio de Seteais
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Level 6 Contributor
157 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed February 17, 2011

Exquisite small hotel with 30 rooms. The structure itself is a huge rambling house from the 1770's. Room are beautiful with excellent plumbing including shower pressure that is great. The beds are the most comfortable that I have ever slept in! Outstanding service. I was travelling with my wife who was attending a meeting and therefore I do not know what the cost of the room was, but we upgraded from a perfectly good room (7) to an exquisite room (15) and the difference was only 10 Euros/day. Only down side was the restaurant. The group that my wife was with ate dinner at the hotel 1 evening and it was average at best. Breakfasts were OK but repetitive; should be improved

  • Stayed February 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Slabotsky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PedroFrazao_GM, General Manager at Tivoli Palacio de Seteais, responded to this review, January 27, 2016
Dear Guest,
Thank you very much for taking time to share your opinion about Tivoli Palácio de Seteais located on the hills of Sintra, UNESCO World Heritage town, with lovely views to the Pena Palace and Moorish Castle. It is a pleasure for us to provide a warm welcoming with excellence service standards and to provide you the opportunity to enjoy the amazing nature of this region, or a pleasant walk to the village, one of the most picturesque in Portugal.
We look forward to welcoming you back on your next stay in Sintra.
Kind regards,
Pedro Frazão
General Manager of the Tivoli Palácio de Seteais
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Tivoli Palacio de Seteais

Property: Tivoli Palacio de Seteais
Address: Rua Barbosa Du Bocage 10, Sintra 2710-517, Portugal
Location: Portugal > Central Portugal > Lisbon District > Sintra Municipality > Sintra
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
#2 Family Hotel in Sintra
#2 Romantic Hotel in Sintra
#2 Luxury Hotel in Sintra
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Tivoli Palacio de Seteais 5*
Number of rooms: 30
Official Description (provided by the hotel):
More than just a five-star Sintra hotel, a luxurious and romantic palace which takes us back to the days of the elegance and architecture of the XVIII century. On the mountainside of Sintra, a town classified as world heritage by UNESCO, and with spectacular views of the Moorish Castle and Pena Palace, enjoy the magnificent surroundings of lush gardens and spectacular scenery. The beautifully decorated rooms with furnishings of extraordinary wealth and the ballrooms with their rich tapestries and incredible frescos make this hotel something quite unique and every event or stay becomes an unforgettable experience. Spend idle hours wandering the mazes or enjoy them from a distance in the comfort of our Seteais Restaurant while you sample the traditional Portuguese cuisine of our master Chef. Rediscover this incredible Sintra castle hotel, now remodelled to surprise. ... more   less 
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Also Known As:
Tivoli Palacio De Seteais Hotel
Palacio De Seteais

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