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All reviews quiet square alma lusa great location room overlooking the square order eggs handwritten note fabulous boutique hotel window shutters attached restaurant busy lisbon baixa chiado spent nights at this hotel shower curtain appointed rooms front desk personnel room was a bit small espresso machine
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Reviewed April 11, 2019

Terrific stay at Almalusa! Hotel felt like it had just opened, it was so fresh. Our room was comfortable, with crisp bedding and charming ambiance. The staff was very friendly and eager to assist. The location was perfect, just around the corner from the bay and convenient to so many places. Highly recommend!

Date of stay: March 2019
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Service
Thank Kathleen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MariaLourdesLon, Manager at AlmaLusa Baixa/Chiado, responded to this reviewResponded April 12, 2019

Thank you, Kathleen for such an amazing review! We are delighted to hear that you will be recommending us to other fellow future guests. We also look forward to having you back on your next visit.

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Reviewed April 5, 2019

Stayed 4 nights here and I wish I could give it 5 stars.

The good.
Beautiful building, amenities, and finishes. The bedsheets are really lovely.
Kind and helpful staff. I complained about music noise, and the gentleman came along to my room and understood it was coming from dining room below. He promptly turned it down and told his colleague about it.
We paid for breakfast and thought it was a simple but high quality spread.
Location convenient to Time Out, the waterfront, Chiado and Baixa.
Reasonable rate for Sintra day tour. Same price as independent contractor I found on TripAdvisor.
Excellent soundproofing from street noise.
A very relaxing and cozy place to return to after busy Lisbon.
Little gifts on the first and last night were very thoughtful.

The not so good.
Just a smidge expensive in terms of value
We were 2 rooms staying for 4 nights, but were put on the 1st floor looking at the entrance of a parking garage. Perhaps those were the only 2 rooms next to each other so I am giving the hotel the benefit of the doubt. I did not raise it at the hotel because it was a hassle to repack our stuff.

Would not hesitate to recommend. But do ask for rooms with slightly better view.

Room tip: Higher up is better.
Date of stay: April 2019
  • Trip type: Traveled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank pigletthepug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MariaLourdesLon, Manager at AlmaLusa Baixa/Chiado, responded to this reviewResponded April 6, 2019

Thank you, pigletthepug for taking your time to share your review. We are glad that you had enjoyed your stay with us. As you had 2 rooms booked we did our utmost best to place the rooms next to each other. We do wish that the unsatisfactory view was addressed to us during your stay in order to make your stay more memorable. On your next stay, we recommend to please request a higher floor and we will do our utmost to accommodate to your needs.
We look forward to the opportunity to welcoming you back!

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Reviewed April 4, 2019 via mobile

I cannot recommend this GEM of a hotel enough! The most lovely and hospitable staff, CENTRALLY located, impeccable and they provide you a phone for navigation and all your cellular needs. You’re 2 minutes from the bus stops, it’s a very safe neighborhood and a 5-10 minute stroll to all the major restaurants and shopping. I walked from St Jorge Castle to the hotel in 20 minutes (take the 2 public elevators down). You’re 10 minutes walk to Rossio train station and right by the water. 10 mins walk to Timeout Market. And again, in addition to being the perfect, safe location, the service, kindness and helpfulness of the whole staff is spectacular. I’d only stay here again!

Date of stay: April 2019
Trip type: Traveled solo
Thank 333JSB333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MariaLourdesLon, Manager at AlmaLusa Baixa/Chiado, responded to this reviewResponded April 6, 2019

Thank you so much for an amazing feedback! We are so glad that you had enjoyed your trip to Lisbon. Our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We look forward to having you again!

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Reviewed March 29, 2019

My boyfriend and I had a lovely stay at AlmaLusa in February. The location is perfect, very central. Our uber driver did have trouble finding it though. The hotel is almost hidden behind a pillar so we struggled to find it next to the square. Delfina restaurant is next door.

When we arrived, we were told our room wouldn't be ready for another hour and a half (later than our check-in time!). Luckily we didn't have any set-time time plans. I've never been to a hotel that does that before. We actually got an upgrade to make up for this.

The hotel was beautiful, clean and staff were very helpful for the rest of our stay. The price we paid was a little expensive but I think you're paying for the location. The breakfast was my favourite thing, it was amazing lots of choice. We also had lunch at Delfina which is joined on and had some delicious authentic Portuguese food. I would recommend if you're looking for a hotel with a great location in Lisbon.

Date of stay: February 2019
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank BunchOfLilies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofia B, General Manager at AlmaLusa Baixa/Chiado, responded to this reviewResponded April 1, 2019

Dear Guest

Thank you for the review and feedback given. We take really serious all comments and several adjustments were done to the product and service due to the suggestions.

Our check-in time, as in any other properties is at 3pm and all rooms are ready at that time.

We are a small property and running on a very occupancy rate, so we need to wait until the previous guest checks out and properly prepare your room.

Normally, we never encounter any challenge, and rooms are given by 3 pm. Never the less, this time, your room needed intervention from maintenance and therefore we needed a few more minutes. The commitment was to message you when these happen and for some reason, the message didn't go thru.

Although we did our best, we understand the commitment to deliver the room at 3 pm wasn't possible, so the team immediately gave un upgrade as was possible.

Again, we deeply apologize for the incident and is not common in our service but we never give a room that is not properly functioning and the delay was due to that.

Thank you for the kind words and look forward to welcoming you again and this time without any delay

Best regards

Sofia

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Reviewed March 25, 2019

This hotel is in a fantastic location; close to everything yet very quiet at night. Breakfast was delicious, staff is very nice and the rooms were lovely. The triple is very well sized for a family. I would stay here again!

Date of stay: February 2019
  • Trip type: Traveled with family
    • Location
    • Cleanliness
    • Service
Thank barthpetrillo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MariaLourdesLon, Gestor at AlmaLusa Baixa/Chiado, responded to this reviewResponded March 26, 2019

Dear barthpetrillo, thank very much for taking the time to review your stay with us! We are very glad you enjoyed our hotel and look forward to welcoming you soon!

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