I stayed here with friends over the weekend. The girl who met us to give us the key was very friendly and helpful. She showed us around the apartment and helped us with directions and general infomation. She did inform us on check-in that storage was not possible on our day of departure but we could avail of the tourist office facility which was about a 10/15 minute walk away-a little surprising as I never had this experience before. We paid out late arrival fee of 20 euro on arrival (we arrived after 10pm) which is in the fine print when booking but wasn't something noticed until after I had booked and the landlord informed me.
The apartment is very clean and quiet. There's no AC but we didn't find it too hot given the time of year(early oct). The windows can't really be left over as it's a ground floor which faces on to the street.
We didn't use the kitchen and dining facilities but it is well stocked in terms of plates etc.
When we left we were again informed we could leave our luggage at the nearby tourist office by the person who collected the key. However on arrival to the tourist office they informed us that they don't provide a bag storage service. Instead they gave us details of another company which was about 20 minutes away. We did try the nearby train station first but the few lockers they have were all full. We had to trek to the storage offering which the tourist office directed us to. That cost 6 euro per bag for a max of 6 hours. It wasn't the cost so much but the time of the day we lost that was our issue. By the time we had checked out the various options we had lost a good 1.5-2 hours of our day which was very disappointing as we only were in Lisbon for 2 nights and we had limited time to see everything we wanted to. Bag storage is a common request from visitors and I have never had this experience when booking an apartment before but I will be checking in future or else staying in a hotel.
At the very least I would expect the information being provided is accurate so that drop off is quick and easy.
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|How easy was key pickup/access to the property?||Overall condition of the property|
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