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Reviews (769)
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All reviewspraca do comerciosmall luxury hotels of the worldbeautiful hotelcommercial squareexcellent buffet breakfastclassic roomperfect locationan upgradefrosted glasssparkling winerestaurants and shoppingup to datesmall poolcorner roompublic areasbreakfast roomsuperior room
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Reviewed April 17, 2017

Beautiful building, perfect location, exceptional service, great amenities (including indoor pool), bountiful breakfast. This hotel has it all. Every staff member was gracious, warm, and helpful. Comfortable beds, gorgeous linens, attention to detail everywhere. Stayed for 3 nights, returned a week later; we were remembered and welcomed like family. If 5 stars means 'excellent', we would give 6!

  • Stayed: April 2017, traveled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank kmid2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joao_RNeves, General Manager at Pousada de Lisboa, responded to this reviewResponded April 24, 2017

Dear kmid2017,

Thank you very much for choosing Pousada de Lisboa - Monument Hotel, a member of The Small Luxury Hotels for your city break in beautiful Lisbon. It is a pleasure to read that you appreciated our courteous and prompt service, and that we contributed for a memorable experience.

We really appreciate your loyalty, all the Pousada de Lisboa's team is looking forward to welcome you again, hopefully soon.

Best regards,

João Neves
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 17, 2017

This has to be the best located hotel in Lisbon for first time visitors. We had a suite overlooking the Comercio square which was perfect, easy to explore east to Alfama, north to Barrio Alto and West to the tourist sites - all on foot.
Hotel itself is best suited to couples/business, great service, v nice breakfast, good free WiFi and our suite was amazing - stylish, luxurious etc..
Enjoy

Room Tip: comercio suite was amazing, views of the square
  • Stayed: February 2017, traveled as a couple
    • Value
    • Location
    • Service
1  Thank davestone21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joao_RNeves, General Manager at Pousada de Lisboa, responded to this reviewResponded April 24, 2017

Dear davestone21,

Thank you for your kind review of your recent visit with us, I am delighted to hear that you enjoyed your stay. We are very lucky to be situated in a wonderful location in the heart of Lisbon, The key starting point to visit and explore the city of seven hills. Thank you for your remarks that I will share with my team.

I do hope it will not be long before we are welcoming once again to the Pousada de Lisboa!

Kind regards,

João Neves
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 15, 2017 via mobile

I'm booked in June, and needed help with drivers, tours, restaurants and even their spa. The team have been amazing: quick responses, great ideas, helpful in every way. My plans are all firmed up, and I am so looking forward to actually arriving.

Stayed: April 2017, traveled solo
1  Thank marinhorserider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joao_RNeves, General Manager at Pousada de Lisboa, responded to this reviewResponded April 24, 2017

Dear Marinhorserider,

Thank you very much for sharing your dreams, enthusiasm and plans for your stay in Lisbon! As always, our team is very excited for taking a role in your experience and we all look forward to welcome you to Pousada de Lisboa.

Warm regards,

João Neves
General Manager

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Reviewed April 13, 2017

We recently stayed at Pousada de Lisboa for two nights. The location is perfect - it was an easy drive from the airport and is close to public transportation and many sights. Our car was handled promptly when we arrived (€28/day for parking with in/out availability). Check in was easy and pleasant. I has previously asked for a room with a view and we were given a first floor room facing the square with a partial water view. The room was very spacious and had more than enough storage space. The bed was fairly comfortable (a little hard). The bathroom was also spacious and the shower had good water pressure and hot water. The front desk staff were very nice and always ready to answer our questions. Wifi was perfect. We never made it to breakfast or the spa, so I can't comment on those. I would, however, recommend this hotel to anyone staying in Lisbon.

  • Stayed: April 2017, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Jamie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joao_RNeves, General Manager at Pousada de Lisboa, responded to this reviewResponded April 24, 2017

Dear Jamie P,

Thank you very much for choosing Pousada de Lisboa - Monument Hotel, a member of The Small Luxury Hotels for your city break in beautiful Lisbon. It is a pleasure to read that you appreciated our courteous and prompt service, and that we contributed for a memorable experience.

All the Pousada de Lisboa's team is looking forward to welcome you in the future, hopefully soon.

Kind regards,

João Neves
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 11, 2017

Location? Wonderful/central and short walk to many sites
Service: Excellent at check in, sub par at breakfast, wonderful assistance with directions, at the front desk
Room: Average -
Spa: Great
Pool - very nice - but small - not for families
restaurant - do not eat there - you will be disappointed with the quality of the meats

  • Stayed: March 2017, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank SheilaBoston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joao_RNeves, General Manager at Pousada de Lisboa, responded to this reviewResponded April 24, 2017

Dear SheilaBoston,

Thank you very much for Sharing your experience with us. As you can imagine we are all very sorry to learn that we failed to positively impress you during your stay. Rest assured that I already shared your comments with the team.

I am happy to underline the positive nature of your comments regarding our front desk team and I am naturally sad that the restaurant experiences did not met your expectations, please accept my sincerest apologies.

Should you have the time, I would really appreciate if you could contact us through guest.pousadalisboa@pestana.com and share with us additional details so we can take the corrective measures to improve our guest service and response.

Should you return to Lisbon, I would be delighted to welcome you back and to regain your trust.

Kind regards,

João Neves
General Manager

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