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All reviews rossio square perfect location overlooking the square within walking distance rooms are small pastries i highly recommend this hotel breakfast room reception staff lovely room air conditioning amazing hotel short stay hotel is located visiting lisbon pastel de nata metro station
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Reviewed September 23, 2019

I had a room on the first floor and was very surprised at first on entering because it was quite small, and so was the bathroom. As I was traveling by myself, the room size was definitely sufficient as I don't necessarily need a desk and/or chair.

The bathroom was too small in my opinion, even for a single traveller, because it was very difficult to move around, especially when getting out of the shower. Also, the lighting was very low-key and a little too dark for me personally. I didn't want to take away a whole rating point for that, though, so I'd give it 4.5.

The hotel was very clean, stylish (including the breakfast area), and the staff was exceptionally friendly and helpful. I hadn't realised breakfast was included in the rate, and the breakfast choices were nice and sufficient.

The location of the hotel is excellent, right in the middle of the city, bus stops right out the door, metro station around the corner, supermarket at the back, and to my surprise the windows were very well insulated so you hardly heard the traffic at all. Air conditioning also worked very well.

If you travel as a couple, I would make sure to contact the hotel ahead to check room size, but for single travellers I would definitely recommend this hotel and stay there again.

Date of stay: September 2019
    • Value
    • Rooms
    • Service
2  Thank KikiOrleans
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
alfredot937, Diretor-Geral at My Story Hotel Rossio, responded to this reviewResponded September 23, 2019

Daer KikiOrleans,

Thank you very much for stay with us and share your review about your experience in My Story Hotel Rossio.
Allow me to say that all of our rooms were carefully and personally designed adding a loving Lisbon touch to our guests experience. You have mentioned the size of the room and we understand. Nevertheless allow just to add that in this historical 200 years old buildings vonverted in a hotels some rooms might be small if compared with a normal building but no doubt the experience is also diferente.
You well mentioned the complete soundproof windows despite our location in the most important square of Lisbon and I would add the high quality of our toiletries from RITUALS, the quality of the rain shower with the right water pressure and the 70% cotton linen.
It is our continuous goal to strive for perfect customer satisfaction and hope next time we can get the top rating. When your travels bring you back to our fantastic Lisboa please just let us know using My Story Hotel Rossio WhatsApp +351 967 857 960 available 24 hours always with the best offers.

Warmest regards from Lisbon

Alfredo Tavares
atavares@mystoryhotels.com

WhatsApp +351 967 857 960

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 18, 2019 via mobile

Excellent location for sightseeing, near metro, train and shopping. You can also walk up the hill behind the hotel to Chiado, 10 mins walk to nice restaurants, bars and view over the city. The rooms are very modern, compact, with an arty touch. Good choice for breakfast and staff were very helpful. Highly recommended!

Date of stay: September 2019
Trip type: Traveled as a couple
2  Thank 602stephenq
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
alfredot937, Diretor-Geral at My Story Hotel Rossio, responded to this reviewResponded September 20, 2019

Daer 602stephenq,

Thank you so much for choosing My Story Hotel Rossio and for taking the time to post a such sharp review on TripAdvisor about your experience. We truly do value guest feedback and it is great to know that we are living up to the expectations of our guests.
It was great to read that you enjoyed every aspect of your experience with us and that you do not hesitate to stay at My Story Hotels again.
The entire team of My Story Hotel Rossio is looking forward to welcome you back. Please do not hesitate to use
My Story Hotel Rossio WhatsApp +351 967 857 960 available 24 hours always with the best offers.

Warmest regards from Lisbon

Alfredo Tavares
atavares@mystoryhotels.com

WhatsApp +351 967 857 960

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 8, 2019 via mobile

Very nice central location clean and exceptionally friendly and helpful staff. Very nice breakfast with numerous choices. Only wish there was more drawer space to allow greater comfort.
Restaurant recommendations were great also

Date of stay: September 2019
Trip type: Traveled as a couple
2  Thank stu1939
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
alfredot937, Diretor-Geral at My Story Hotel Rossio, responded to this reviewResponded September 15, 2019

Dear stu1939

Thank you so much for have chosen us to spend your getaway and for share your comments of My Story Hotel Rossio on TripAdvisor.
You well mentioned our breakfast buffet with finest pastry, fresh fruits sliced in the moment, several types of bread and free expresso.
Finally let me thank you again for your support and we look forward to the pleasure of welcoming you back in My Story Hotels in the summer time which is also amazing trying our beautiful beaches and coast line. If so please do not hesitate to contact us through My Story Hotel Rossio WhatsApp +351 967 857 960 available 24 hours always with the best offers.

Warmest regards from sunny Lisbon

Alfredo Tavares
atavares@mystoryhotels.com

WhatsApp +351 967 857 960

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 7, 2019 via mobile

In the centre of Lisbon you will find a very nice boutique hotel. The receptionists are more than helpful and will make your stay more than enjoyable. The hotel is very well kept and centrally located with many restaurants and cafes around it.

Date of stay: September 2019
Trip type: Traveled with friends
1  Thank ElephantBreath
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
alfredot937, Diretor-Geral at My Story Hotel Rossio, responded to this reviewResponded September 15, 2019

Daer ElephantBreath,

Thank you so much for taking the time to post your review of My Story Hotel Rossio
I am so pleased that you were able to take advantage of the convenience of our location, and that we were able to meet your expectations in terms of accommodation.
Many thanks once again for your review and we look forward to welcoming you back in the future to My Story Hotels. In case you need please do not hesitate to contact us using My Story Hotel Rossio WhatsApp +351 967 857 960 available 24 hours always with the best offers.

Warmest regards from sunny Lisbon

Alfredo Tavares
atavares@mystoryhotels.com

WhatsApp +351 967 857 960

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 20, 2019

The location of the hotel cannot be beat. Centrally located and close to the trains and trams. The rooms are neat but please be aware they are very small. If you don't plan on staying in the room a lot, this should not present a problem. We arrived early and were unable to check in until the actual check in time which was a little disappointing but the front desk staff kindly stored our luggage. Also note, if you use google maps to get around it will also direct you up a steep hill as it is a pedestrian path but there often are easier, less hilly ways to get around. Finally, the hotel is air conditioned and offers what looks like a nice breakfast option (we did not try it); there is, however, no bar or restaurant offering lunch or dinner. That should not present a problem, however, as there are plenty of eateries nearby.

Date of stay: August 2019
Trip type: Traveled with family
Review collected in partnership with Cancelon.com
1  Thank Danielle D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
alfredot937, Diretor-Geral at My Story Hotel Rossio, responded to this reviewResponded August 20, 2019

Dear ddandrige,

Thank you so much for sharing your experiences with us regarding your recent stay at My Story Hotel Rossio and for your recommendation. We are extremely grateful to receive your such genuine comments and we are very glad to read that you were pleased with your stay taking advantage of our unique location. It's true we are in a perfect location for the visitors that want to go to the bullet points such as São Jorge Castle, Alfama, Bairro Alto, Jerónimos Monastery, Belem Tower and so on.
In regards of the rooms, as you can imagine in 200 years old historical building the rooms and public areas must be manageable with a lovely location with "Pombalina" architecture and where you can feel the heart beating from the city
We really hope to welcome in the near future with more time and you may have the opportunity to try our beautiful beaches from Estoril and Cascais coast just a few 30 minutes that even in the winter time deserves a visit. Please do not hesitate to use My Story Hotel Rossio WhatsApp +351 967 857 960 available 24 hours always with the best offers.

Warmest regards from sunny Lisbon

Alfredo Tavares

WhatsApp +351 967 857 960

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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