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All reviews rossio square perfect location overlooking the square within walking distance rooms are small pastries i highly recommend this hotel breakfast room reception staff lovely room air conditioning amazing hotel short stay hotel is located visiting lisbon pastel de nata metro station
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Reviewed July 2, 2019 via mobile

I stayed with my sister in an interior twin room. It was quiet and had thoughtful touches like a free phone with maps and the tv was concealed as part of the mirror. Entrance is facing the plaza, not in the backstreet.

Date of stay: July 2019
Trip type: Traveled with family
3  Thank lachicaAustralia
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
alfredot937, Diretor-Geral at My Story Hotel Rossio, responded to this reviewResponded July 4, 2019

Dear lachicaAustralia,

The team joins me thanking your for your very kind review about your experience at My Story Hotel Rossio. Making sure our guests leave the hotel with brilliant memories is so important for us in particular from the other side of the world.
We are working to fix the situation of the google location in back side of the square. Ou entrance is in Rossio, the main square indeed
thank you so much for your recommendation. Please do not hesitate to use or share with your family nd friends the My Story Hotel Rossio WhatsApp +351 967 857 960 available 24 hours always with the best offers.

Warmest regards from sunny Lisbon

Alfredo Tavares
atavares@mystoryhotels.com

My Story Hotel Rossio WhatsApp +351 967 857 960

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 25, 2019

There were a lot of hotel options when researching Lisbon and, not having been before, it was hard to know where to stay - I'm glad we chose My Story Hotel Rossio. The location was perfect.

When we checked in, they upgraded us to a room that faced the Praca do Rossio, which was so lovely.

In each room, they have an iPhone that is free to use during your stay so that you have access to data. We didn't need to use it, but I had never seen that before and thought it was so clever and useful.

Know that if you're using Google Maps, it will lead you to the back of the hotel. The entrance is facing Praca do Rossio.

Date of stay: June 2019
  • Trip type: Traveled as a couple
    • Value
    • Rooms
2  Thank Caryn N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
alfredot937, Diretor-Geral at My Story Hotel Rossio, responded to this reviewResponded June 27, 2019

Dear Caryn N

Thank you for your review regarding your recent stay at My Story Hotel Rossio.
Our team is very happy and pride in ensuring every detail is perfect. We are fortunate to have an entire team that is focused on providing a most hospitable stay to all of our guests. In regards the location fromgoogle we are working on that once the entrace the hotel is facing Rossio, the big square and not the street behind
Thank you for recommendation and we hope the opportunity to have you return soon with more time to our beautiful Lisboa. When it happens just let us know using My Story Hotel Rossio WhatsApp +351 967 857 960 available 24 hours always with the best offers.

Warmest regards from sunny Lisbon

Alfredo Tavares
atavares@mystoryhotels.com

My Story Hotel Rossio WhatsApp +351 967 857 960

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Reviewed June 22, 2019

Lovely hotel, perfect location to explore Lisbon and beyond, and very easy to get to from the airport as the Metro station is just across the square.Very friendly helpful staff. The room was spotless and the breakfast buffet had a great choice. Would definitely stay here again.

Date of stay: June 2019
Trip type: Traveled solo
1  Thank Samantha W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
alfredot937, Diretor-Geral at My Story Hotel Rossio, responded to this reviewResponded June 25, 2019

Dear Samantha W,

Many thanks for your fantastic review about your experience at My Story Hotel Rossio
It is wonderful to hear such feedback on all aspects of your stay and our hotel. All team members are pleased to hear such warm recognition of a job well done and I will take great pleasure in sharing your very kind words.
We look forward to welcoming you back very soon to Lisboa. Please do not hesitate to contact us through My Story Hotel Rossio WhatsApp +351 967 857 960 available 24 hours always with the best offers.

Warmest regards from sunny Lisbon

Alfredo Tavares
atavares@mystoryhotels.com

My Story Hotel Rossio WhatsApp +351 967 857 960

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Reviewed June 22, 2019

Fab hotel right in middle of main square , very clean. Buffet breakfast is very good cooked eggs bacon fruit .continental, breakfast .plenty of it room was small but excellent , very close from station but no noise .near loads of restaurants . Staff very helpful , highly recommend .

Room tip: If poss over square
Date of stay: November 2018
  • Trip type: Traveled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank keith c
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
alfredot937, Diretor-Geral at My Story Hotel Rossio, responded to this reviewResponded June 25, 2019

Daer kchaplin53,

Thank you so much for your review. We are very happy to see that you enjoyed your overall experience at My Story Hotel Rossio.
Our excellent location is within walking distance to all major attractions and also near to the rio Tejo (Tagus river) with the amazing sunset. Also near the train station towards to our amazing beaches of Cascais and Estoril just 30 minutes away from our hotel.
Thank you as well for your kind words regarding our team as we all take pride in our excellent customer service skills and it is great to know that they are appreciated.
Again thank you for choosing to stay at My Story Hotels and we hope to see you in the future in our amazing Lisboa. If so please do not hesitate to contact us and we will take care of everything with great pleasure juts using My Story Hotel Rossio WhatsApp +351 967 857 960 available 24 hours always with the best offers.

Warmest regards from sunny Lisbon

Alfredo Tavares
atavares@mystoryhotels.com

My Story Hotel Rossio WhatsApp +351 967 857 960

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Reviewed June 21, 2019

located in the city centre on the level part of Lisboa very close to the river , many sights , the metro , shops and restaurants , many rooms as well as the elegant breakfast room overlook gorgeous Rossio sq . really helpful staff ( you can ask them to arrange a wheelchair accessible taxi for you ) . the room was cosy and trendy with a well equipped bathroom except the extremely high toilet . we would love to revisit .

Date of stay: April 2019
  • Trip type: Traveled as a couple
    • Value
    • Rooms
    • Service
3  Thank wheelchair-user1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
alfredot937, Diretor-Geral at My Story Hotel Rossio, responded to this reviewResponded June 25, 2019

Dear wheelchair-user1,

Thank you so much for sharing your experiences with us regarding your recent stay at My Story Hotel Rossio and for your recommendation. We are extremely grateful to receive your such genuine comments and we are very glad to read that you were pleased with your stay.
We also would love to welcome you back and please do not hesitate to use My Story Hotel Rossio WhatsApp +351 967 857 960 available 24 hours always with the best offers. We definitely take care of everything

Warmest regards from sunny Lisbon

Alfredo Tavares
atavares@mystoryhotels.com

My Story Hotel Rossio WhatsApp +351 967 857 960

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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