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All reviews rossio square perfect location overlooking the square within walking distance rooms are small pastries i highly recommend this hotel breakfast room reception staff lovely room air conditioning amazing hotel short stay hotel is located visiting lisbon pastel de nata metro station
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Reviewed April 12, 2019

Last weekend we stayed at the My Story Hotel Rossio, the hotel is in a perfect location with many of the major sites within easy walking distance. The hotel was clean and the staff were welcoming, helpful and very attentive.
The breakfast was very good and the dining room looks out over the main square, I would recommend this hotel to family and friends.

Date of stay: April 2019
2  Thank Marie G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
alfredot937, Diretor-Geral at My Story Hotel Rossio, responded to this reviewResponded April 15, 2019

Dear Marie G,

Thank you so much for your feedback about your experience at My Story Hotel Rossio in TripAdvisor community.
Despite our amazing location in the heart of historical Lisbon our aim is that our guests don't choose us just for the location but also for the good service and our rooms and we are glad once more we did it.
We hope have the pleasure to welcoming you back in the near future and as you well said please do not hesitate to recommends us to your family and friends. The best way to contact us directly is using My Story Hotel Rossio WhatsApp +351 967 857 960 available 24 hours and always with the best offers

Warmest regards

Alfredo Tavares
atavares@mystoryhotels.com

My Story Hotel Rossio WhatsApp +351 967 857 960

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 6, 2019

This is an excellent small hotel. The location is central for everything - transportation, restaurants and shopping. The room was new, clean and very well designed. The staff go out of their way to do anything for you, including arranging tours. The hotel also has its own very good restaurant and an excellent buffet breakfast is included. Highly recommended.

Date of stay: March 2019
Thank Rodanne
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
alfredot937, Diretor-Geral at My Story Hotel Rossio, responded to this reviewResponded April 8, 2019

Dear Rodanne,

Thank you so much for sharing your experiences with us regarding your recent stay at My Story Hotel Rossio and for your recommendation. We are extremely grateful to receive your such genuine comments and we are very glad to read that you were pleased with your stay taking advantage of our unique location. It's true we are in a perfect location for the visitors that want to go to the bullet points such as São Jorge Castle, Alfama, Bairro Alto, Jerónimos Monastery, Belem Tower and so on.
Thank you so much also for your words to our fantastic team which aim all the time to ensure that guests are cared for, valued, giving the best tips and we are very pleased to hear that our goal was achieved.
We really hope to welcome in the near future with more time and you may have the opportunity to try our beautiful beaches from Estoril and Cascais coast just a few 30 minutes that even in the winter time deserves a visit. Please do not hesitate to contact us through My Story Hotel Rossio WhatsApp +351 967 857 960 always with the best offers available 24 hours

Warmest regards from Lisbon

Alfredo Tavares
atavares@mystoryhotels.com

My Story Hotel Rossio WhatsApp +351 967 857 960

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Reviewed March 31, 2019 via mobile

Impressive friendly, positive service. Exemplary front desk service from Marianna and her team.
Great location. Many attractions are walkable from the hotel.
Good sized, airy room with modern design.
Fair pricing.
Good buffet breakfast.

Date of stay: March 2019
Trip type: Traveled as a couple
1  Thank packcal
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
alfredot937, Diretor-Geral at My Story Hotel Rossio, responded to this reviewResponded April 3, 2019

Dear packcal,

Thank you for taking the time to share these compliments regarding your experience at My Story Hotel Rossio. Our team led by Mariana take great pride in giving the best service that meet expectations so it is wonderful to hear that we were able to accomplish that goal with your stay. We look forward to welcoming you back very soon for another great stay and this time have the opportunity to experience our beautiful beaches of Estoril and Cascais just 30 minutes form the hotel and an unforgettable sunset with the Tagus river has a scenery. If so please do not hesitate to contact us through My Story Hotel Rossio WhatsApp +351 967 857 960 always with the best offers available 24 hours

Warmest regards

Alfredo Tavares
atavares@mystoryhotels.com

My Story Hotel Rossio WhatsApp +351 967 857 960

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Reviewed March 20, 2019

Room is small but very clean, new and modern. Hotel is centrally located and walking distance to so many restaurants, shopping and attractions. Nice rain shower with adequate hot water. I only have two negative feedback as this is pros and con.

1. Lack of towel rack. They are large stubby round wooden knobs and the towels don't stay on

2. Hangers do not detach from the pole so it is annoying having to hang/retrieve clothes from hanger as they are infront/behind one another. Also can't use hanger to hang towels to dry

Date of stay: March 2019
  • Trip type: Traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank Danem930
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
alfredot937, Diretor-Geral at My Story Hotel Rossio, responded to this reviewResponded March 21, 2019

Dear Danem930,

Thank you very much for such honest review at My Story Hotel Rossio. You are absolutely right about the points you have raised and I can assure you that I'm looking personally into this
The most important thing is that you did not leave the hotel unhappy.
Thank you again for your recommendation and we hope to welcome back to our beautiful Lisboa. If so please do not hesitate to use My Story Hotel Rossio WhatsApp +351 967 857 960 always with the best offers

Warmest regards

Alfredo Tavares
atavares@mystoryhotels.com

My Story Hotel Rossio WhatsApp +351 967 857 960

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Reviewed March 19, 2019

Very exquisite, nice staff, very good service and very good food. Located in Rossio, in the heart of Lisbon, this hotel restaurant is one of the best alternatives for a business elegant dinner. The dishes were all delicious, including the duck breast.

Date of stay: September 2018
2  Thank sneto2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
alfredot937, Diretor-Geral at My Story Hotel Rossio, responded to this reviewResponded March 19, 2019

Dear sneto2015,

Thank you so much to you for choosing My Story Hotel Rossio and Café Portugal. We are all delighted to read your review, on behalf of the entire team, thank you very much for highlighting our service. We all work daily to be professional and to genuinely care in the friendliest possible way. We sincerely hope to have the pleasure of serving you again in your Lisbon home in the near future. If so please do not hesitate to use My Story Hotel Rossio WhatsApp +351 967 857 960 always with the best offers

Warmest regards from sunny Lisbon

Alfredo Tavares
atavares@mystoryhotels.com

My Story Hotel Rossio WhatsApp +351 967 857 960

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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