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“Great location, lovely neighbourhood”
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Review of Alfama 5

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Very good
16 reviews
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Overview
Condo/Apartment -
2 Bedrooms, 1 Bathroom, Sleeps 4
Lisbon, Lisbon District, Central Portugal

Reviews from our community

Very good - based on 16 reviews
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Reviews from our community

Date | Rating
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English first
English first
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English first
George B
1 review
“Great location, lovely neighbourhood”
Reviewed June 20, 2017 for a stay in June 2017

A great location, right next to the main entrance to the castle - step outside in the day time and all is busy and bustling, but it's quiet at night. There are 4-5 good restaurants in easy walking distance. Mario, the manager, was really helpful in arranging travel from and to the airport, and in welcoming us to the apartment. The apartment provided good room for the two of us, lots of storage space in wardrobes, and it was great to have Eurosport on the range of satellite channels (big tennis tournament on the week we stayed). The main downside was that the beds were very firm - too hard for our old arthritic joints - and from the second night we slept on piled-up duvets on top of the mattress, to try to take the edge off. Mario, please install thick toppers on the beds for the sake of folks like us! I've checked 'Yes' in the box below in the belief that you will do this - otherwise I would have to say 'No'!

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Jun 26, 2017
Thank you George I am glad you had a good time and enjoyed the apartment.
I read your review carefully (as I always do: guests are our best advisors when it comes to improving apartments; for instances in this apartment we have put a more modern TV and we are re-doing kitchen cabinets in November) but after 8 years renting apartments I came to the conclusion it is impossible to satisfy all guests when it comes to mattresses and pillows. For the same apartment different guests may say it is too hard or too soft as it depends on what they are used to at home Mario
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
WoodyGray
Baltimore, Maryland
Level 2 Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Extraordinary location, exceptional accommodations”
Reviewed October 22, 2016 for a stay in October 2016
1
person found this review helpful

Alfama 5 is one of several flats managed by FadoFlats in the Castelo do Sao Jorge neighborhood of the Alfama. I could hardly imagine a more romantic location for our Lisbon stay than this lovely flat situated just outside the famous hilltop castle. The location means that, during the day, the immediate neighborhood bustles with tourists, taxis, tuk tuks, and street musicians. Open the french doors in the bedroom overlooking the street in front of the castle and people watch to your heart's content.

At night, though, the area shuts down and you have the ancient cobblestone lanes and alleys to yourself--quiet, safe, and well-lit. The apartment's excellent sound blocking windows and interior shutters make it easy to get a good night's sleep. It's really a great spot in a very historic part of an amazing city.

The apartment was extremely clean and well-appointed. The washing machine was a welcome addition. Excellent WiFi made it easy to share pics on social media and stay in touch with friends back home.

Mario, the property manager, recommended a driver to pick us up at the airport, whose services we used. He also met us at the apartment and showed the ropes. Very nice people, and entirely professional. Highly recommended.

How easy was it to book the property? How helpful were the directions to the property?
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Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Traveling group: Spouse/Partner
Your age range 50-64
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Oct 23, 2016
Thank you a lot Bob, for the kind words and great and detailed review (I might borrow some words for describing the apartment!). Truly happy you had a good time and you are welcome back any time. Mario
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
anemonia...
Oaxaca, Mexico
Level 3 Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“FADOFLATS: Worst customer service ever!”
Reviewed September 30, 2015 for a stay in September 2015
1
person found this review helpful

(don't mean to say nothing bad about the apartment, it is lovely without faults...)
My complaint is towards the service: when I called for assistance as the washing machine did not work, because the hatch of this machine had some plastic chopped off, Mário Caldeira, the fadoflats collaborator immediately decided that I did it, consequently breaking the machine, and was lying about it!!
Although his mistake was quickly evidenced, first by the technician whom explained that the plastic broken had nothing to do with the problem, and secondly, when I pointed out that in the ad online the hatch is clearly already broken, no apology was asked after the incredibly rude behaviour.
I am not one to complaint about small things, plus I am from Lisbon, so very familiar with the customer service in my hometown, and this guy was the worst ever customer service I received. We will never rent from fadoflats again and will discourage everyone to do so!

Traveling group: Friends
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Oct 1, 2015
"This guy" regrets you did not enjoy your stay. When things start on the wrong foot they have a tendency to grow worst. Fortunately there are dozens of other reviews for future travelers to compare. Mario
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
RSH248
Toronto, Canada
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Can't beat the location”
Reviewed June 30, 2015 for a stay in June 2015
1
person found this review helpful

Once you realize that it is impossible to get anywhere in Lisbon without navigating insane hills, I couldn't imagine a better location. Centrally located within the walls of the castle, the village of Santa Cruz is like a small village before and after the castle closes. Everything you need while staying in a flat is right there...3 or 4 cafes, a couple of restaurants and a grocery store. Just outside the castle gate (30 second walk) are more of everything including a fabulous restaurant called Claras em Castelo. The flat itself is exactly as the photos suggest and is excellently equipped including tonnes of clean towels. Mario is a great host and met us at the flat at 7:30 am and also ensured we had transportation back to the airport with a 6:00 am pick-up via their own transfer.

The only slight draw back is that while the evenings are nice in Lisbon and you can sleep with the windows open, the public trash cans are emptied every night and it can make quite a noise with bottles crashing etc. No big deal as the flat has air conditioning and sound proof windows.

Overall a great place to stay.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Traveling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Jul 1, 2015
Thanks Richard, I am glad you enjoyed your stay and the flat. True about Lisbon hills: no point in trying to find a flat area to stay when anywhere you go you have to climb hills. If you can't beat them... join them!
Mario
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
casperboy
Hertfordshire/Essex
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Lovely apartment - great location”
Reviewed May 20, 2015 for a stay in May 2015
1
person found this review helpful

Our stay at Alfama5 by the castle was brilliant as so was the location. Apartment was very clean and nicely furnished with added extras like tea, coffee maker with pods, sugar, condiments, detergent for washing machine, etc. Thank you Mario for meeting us at the apartment on arrival and for being so helpful. There is a lift (elevator) a short walk from the castle that takes you down to a supermarket and lower level of Lisbon . From there you can turn left to walk to the river (Praca do Comercio) or right to Praca da Figuieira or Dom Pedro IV. Also the small bus, number 737 runs from Praca da Figueira to the castle. There is a little shop tucked around a corner near the apartment which has limited provisions but plenty of cheap, very good Portuguese wine.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Traveling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
May 22, 2015
Thanks Bernie, for the great and detailed review! I am thrilled you enjoyed your stay.. Soon again? Mario
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toowoomba...
Toowoomba
Level 6 Contributor
147 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
“Every facility you could think of”
Reviewed May 2, 2015 for a stay in May 2015

This apartment is very convenient for visiting the castle and for exercising the legs for other interesting sites in Lisbon. The apartment contains an amazing kitchen (who else supplies garlic and herbs?)and othe facilities. It is quiet at night and the beds are warm.

Traveling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
May 4, 2015
Thanks Bernie! Really glad you enjoyed your stay and the apartment. soon again? mario
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kari B
Vantaa, Finland
1 review
“Nice and clean apartment in historical place”
Reviewed April 17, 2015 for a stay in April 2015

Nice and bright place in front of a castle. Lively area at daytimes but very quietly at the nights. Easy to go enywhere, but need good legs in hilly streets.

Traveling group: Spouse/Partner
Your age range 50-64
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Apr 18, 2015
Thanks Kari, glad you enjoyed it. Lisbon has 7 hills (actually more). No way to escape from them!
Mario
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Adults2
Children0
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