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“Extraordinary location, exceptional accommodations”
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Review of Alfama 5

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Very good
16 reviews
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Overview
Condo/Apartment -
2 Bedrooms, 1 Bathroom, Sleeps 4
Lisbon, Lisbon District, Central Portugal

Reviews from our community

Very good - based on 16 reviews
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Reviews from our community

Date | Rating
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English first
WoodyGray
Baltimore, Maryland
Level 2 Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Extraordinary location, exceptional accommodations”
Reviewed October 22, 2016 for a stay in October 2016
1
person found this review helpful

Alfama 5 is one of several flats managed by FadoFlats in the Castelo do Sao Jorge neighborhood of the Alfama. I could hardly imagine a more romantic location for our Lisbon stay than this lovely flat situated just outside the famous hilltop castle. The location means that, during the day, the immediate neighborhood bustles with tourists, taxis, tuk tuks, and street musicians. Open the french doors in the bedroom overlooking the street in front of the castle and people watch to your heart's content.

At night, though, the area shuts down and you have the ancient cobblestone lanes and alleys to yourself--quiet, safe, and well-lit. The apartment's excellent sound blocking windows and interior shutters make it easy to get a good night's sleep. It's really a great spot in a very historic part of an amazing city.

The apartment was extremely clean and well-appointed. The washing machine was a welcome addition. Excellent WiFi made it easy to share pics on social media and stay in touch with friends back home.

Mario, the property manager, recommended a driver to pick us up at the airport, whose services we used. He also met us at the apartment and showed the ropes. Very nice people, and entirely professional. Highly recommended.

Date of stay: October 2016
How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Traveling group: Spouse/Partner
Your age range 50-64
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Oct 23, 2016
Thank you a lot Bob, for the kind words and great and detailed review (I might borrow some words for describing the apartment!). Truly happy you had a good time and you are welcome back any time. Mario
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
anemonial
Oaxaca, Mexico
Level 3 Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“FADOFLATS: Worst customer service ever!”
Reviewed September 30, 2015 for a stay in September 2015
1
person found this review helpful

(don't mean to say nothing bad about the apartment, it is lovely without faults...)
My complaint is towards the service: when I called for assistance as the washing machine did not work, because the hatch of this machine had some plastic chopped off, Mário Caldeira, the fadoflats collaborator immediately decided that I did it, consequently breaking the machine, and was lying about it!!
Although his mistake was quickly evidenced, first by the technician whom explained that the plastic broken had nothing to do with the problem, and secondly, when I pointed out that in the ad online the hatch is clearly already broken, no apology was asked after the incredibly rude behaviour.
I am not one to complaint about small things, plus I am from Lisbon, so very familiar with the customer service in my hometown, and this guy was the worst ever customer service I received. We will never rent from fadoflats again and will discourage everyone to do so!

Date of stay: September 2015
Traveling group: Friends
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Oct 1, 2015
"This guy" regrets you did not enjoy your stay. When things start on the wrong foot they have a tendency to grow worst. Fortunately there are dozens of other reviews for future travelers to compare. Mario
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
RSH248
Toronto, Canada
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Can't beat the location”
Reviewed June 30, 2015 for a stay in June 2015
1
person found this review helpful

Once you realize that it is impossible to get anywhere in Lisbon without navigating insane hills, I couldn't imagine a better location. Centrally located within the walls of the castle, the village of Santa Cruz is like a small village before and after the castle closes. Everything you need while staying in a flat is right there...3 or 4 cafes, a couple of restaurants and a grocery store. Just outside the castle gate (30 second walk) are more of everything including a fabulous restaurant called Claras em Castelo. The flat itself is exactly as the photos suggest and is excellently equipped including tonnes of clean towels. Mario is a great host and met us at the flat at 7:30 am and also ensured we had transportation back to the airport with a 6:00 am pick-up via their own transfer.

The only slight draw back is that while the evenings are nice in Lisbon and you can sleep with the windows open, the public trash cans are emptied every night and it can make quite a noise with bottles crashing etc. No big deal as the flat has air conditioning and sound proof windows.

Overall a great place to stay.

Date of stay: June 2015
How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Traveling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Jul 1, 2015
Thanks Richard, I am glad you enjoyed your stay and the flat. True about Lisbon hills: no point in trying to find a flat area to stay when anywhere you go you have to climb hills. If you can't beat them... join them!
Mario
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
casperboy
Broxbourne, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Lovely apartment - great location”
Reviewed May 20, 2015 for a stay in May 2015
1
person found this review helpful

Our stay at Alfama5 by the castle was brilliant as so was the location. Apartment was very clean and nicely furnished with added extras like tea, coffee maker with pods, sugar, condiments, detergent for washing machine, etc. Thank you Mario for meeting us at the apartment on arrival and for being so helpful. There is a lift (elevator) a short walk from the castle that takes you down to a supermarket and lower level of Lisbon . From there you can turn left to walk to the river (Praca do Comercio) or right to Praca da Figuieira or Dom Pedro IV. Also the small bus, number 737 runs from Praca da Figueira to the castle. There is a little shop tucked around a corner near the apartment which has limited provisions but plenty of cheap, very good Portuguese wine.

Date of stay: May 2015
How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Traveling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
May 22, 2015
Thanks Bernie, for the great and detailed review! I am thrilled you enjoyed your stay.. Soon again? Mario
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Linda M
Toowoomba, Australia
Level 6 Contributor
172 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
“Every facility you could think of”
Reviewed May 2, 2015 for a stay in May 2015

This apartment is very convenient for visiting the castle and for exercising the legs for other interesting sites in Lisbon. The apartment contains an amazing kitchen (who else supplies garlic and herbs?)and othe facilities. It is quiet at night and the beds are warm.

Date of stay: May 2015
Traveling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
May 4, 2015
Thanks Bernie! Really glad you enjoyed your stay and the apartment. soon again? mario
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kari B
Vantaa, Finland
1 review
“Nice and clean apartment in historical place”
Reviewed April 17, 2015 for a stay in April 2015

Nice and bright place in front of a castle. Lively area at daytimes but very quietly at the nights. Easy to go enywhere, but need good legs in hilly streets.

Date of stay: April 2015
Traveling group: Spouse/Partner
Your age range 50-64
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Apr 18, 2015
Thanks Kari, glad you enjoyed it. Lisbon has 7 hills (actually more). No way to escape from them!
Mario
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carolina...
2 reviews
Reviewed January 8, 2018 for a stay in December 2017
Google Translation

Date of stay: December 2017
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Jan 13, 2018
Thank you for the detailed and great review Carolina! I am glad you had a good time, Mario
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2 guests
Adults2
Children0
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