Positive: The woman was there on time so we didn't have to wait. She was friendly and polite and tried her best to explain everything.
Negative: the owner sent her mum to meet us and despite in the booking it says "we speak your language", her English was very broken.
Positive: The apartment is well situated, there are many local amenities including convenience stores and restaurants. It is also a very short walk into the centre of Rossio but far enough away from any noise and busyness.
Negative: The neighbourhood seemed a little intimidating at first. the area is also very hilly so maybe not suitable for elderly travellers or families with small children.
Once you go through the outside door you are immediately faced with incredibly steep and narrow stairs. The apartment itself was beautiful and very compact with all the facilities we could have needed. We thoroughly enjoyed our stay here and would definitely recommend to any travellers thinking of coming to Lisbon.