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“Awesome hotel & staff - fantastic place to visit”

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Heritage Avenida Liberdade Hotel
Ranked #5 of 255 Hotels in Lisbon
Certificate of Excellence
GreenLeadersSilver level
Reviewed January 28, 2014

My husband and I stayed at Heritage Liberdade Hotel in Lisbon in July 2013 whilst traveling on our honeymoon. By this point we have been to various points in France and also the Northern end of Italy with our last stop being Rome. We were exhausted from the "city" experience of Rome and Florence and so on out arrival to Portugal and the greeting that we received from the staff at Heritage Liberdade was just what we needed to rejuvenate ourselves.
You really do receive 5 star treatment from all the staff who are so friendly, personable and helpful. They were truly wonderful and made our experience of Portugal all that much more special.
We also loved the nightly real Portuguese port that was available to all guests along with the selection of teas available throughout the day. The daily breakfast, which was included, was excellent - plenty of variety.
Thank you to all the wonderful staff - you are fantastic. My husband and I can't wait to go back to Portugal (amazing place - a must to all travellers) where we will with no doubt return to Heritage Liberdade Hotel.

  • Stayed: July 2013, traveled as a couple
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1  Thank Jodie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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685 - 691 of 1,643 reviews

Reviewed January 23, 2014

The hotel is well situated in the center of the city close to a good selection of restaurants, sights and the old city quarters. The hotel seems relatively newly renovated and kept in an old fashioned style which gives it a cosy atmosphere where you feel at home and welcome right away. Breakfast is of good quality and with a large selection. I would definitely use this again and can recommend it to others.

  • Stayed: January 2014, traveled on business
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2  Thank MolterSan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 22, 2014

We booked through Mr and Mrs Smith so our expectations were high, but the hotel (or Townhouse as Smiths call it) didn't quite live up to those expectations. We had a heritage room on the 5th floor which had lovely views, only spoilt by the rain - but that's our fault for travelling for NYE! But the room itself was featureless, bland colour scheme and only one picture (and that by the bathroom). We could hear all the water movements (shower, loo etc) from the room above as the pipes must run down casings inside our room, which was a little distracting although quite short term. The breakfast at €14 was bland and over-priced, and room service for food was only very dull and uninteresting sandwiches. On the plus side, service in the hotel was great, the library and reading area very chilled, and complementary port or Muscatel always goes down well. I think this is a hotel that could up its game just a notch and then be worth the rather high costs (even allowing for time of year that we travelled)

  • Stayed: January 2014, traveled as a couple
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2  Thank 1southwold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeritageLisbon, General Manager at Heritage Avenida Liberdade Hotel, responded to this reviewResponded January 24, 2014

Dear Guest,
Thank you for your post. We are sorry that we were not able to meet your expectations. Our rooms are individually decorated and in the case of your room (54), there are 3 windows with a nice view to the São Jorge Castle and the historic center. We are very sorry about the water noise which we are already solving and we thank you for your suggestion of diversifying our breakfast and room service menus.
We are happy that you enjoyed other aspects of our hotel and we sincerely hope to welcome you again and provide you with a most pleasant stay.
Yours sincerely,
Diogo Laranjo
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 21, 2014 via mobile

Fabulous stay, in this boutique hotel. Location cannot be beat. There is a note in your room that says "you are the most important person to us."The entire staff lives up to that motto, they could not have been more personable, friendly and helpful. There was always someone to ask us if we needed anything. Rooms and amenities are very nice, beds not as comfortable as other hotels, and lobby chairs and tables not really set up for eating meals, more for lounging. The breakfast buffet was very good, staff even heated our eggs up. We thoroughly enjoyed our stay and would definitely recommend to others.

Stayed: January 2014
Thank Cara22191
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeritageLisbon, General Manager at Heritage Avenida Liberdade Hotel, responded to this reviewResponded January 23, 2014

Dear Guest,
Thank you very much for your feedback. We are very pleased to know that you have enjoyed your stay with us, specially our staff and location.
Concerning the beds, our mattresses are medium firm in order to please most part of our guests but we have the possibility to make them softer or firmer according to the guest liking. You just have to let us know at any moment during your stay if you don’t like the way it is and we will happy to adjust to your preference.
We are looking forward to welcoming you again to the Heritage Avenida liberdade Hotel.
Yours sincerely,
Diogo Laranjo
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 20, 2014

We arrived early morning to the hotel and thought we'd just drop our luggage with the concierge and go explore the city since it was way too early for check-in. But we were surprised that we could do early check-in. Not only that but we were also upgraded to the best available room in the hotel (Heritage Suite). The room was gorgeous, with a lot of sunlight, and a view on the Avenue and the hills. The tasteful decoration and warm atmosphere of the hotel were also a plus, and so was the delicious breakfast. All through our stay, the staff was very kind and helpful. The hotel location also was very convenient: on Avenida de Libertade, the Champs Elysees of Lisbonne, and a walking distance to the Restauradores area, and other main squares and plazas where you can catch tram 28 to major monuments or elevators to Bairro Alto and other areas. Two more perks of the hotel are the little tea area in the lobby of the hotel and the indoors pool (both open 24h/7). These two last made out stay even more relaxing that it already was. We absolutely loved and very highly recommend this hotel.

  • Stayed: January 2014, traveled as a couple
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Thank AichaBen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 18, 2014

Heritage Av Liberdade is a boutique hotel which even better than some 5-star hotels. Everything is very nice and totally relax just like home. Breakfast is not a lot of choice but all delicious. I can't wait going back to Lisbon and staying at Heritage Av Liberdade again!

  • Stayed: March 2013, traveled as a couple
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Thank Janet9999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 7, 2014

One of the best hotel experiences I've ever had. Because of some problem with my reservation I was given an upgrade on the room and treated like a queen my whole stay but that's not why I rate it so highly. The hotel had a great location central to all the sites and with a variety of restaurants in the area, it has been impecably restored, the staff was top notch, great internet connection, great TV channels, the breakfast was better than most with some actual warm food and tea, coffee and port wine were available in the homey lobby all day. I loved everything about the place and will definitely stay there again.

  • Stayed: January 2014, traveled solo
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Thank invandare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Heritage Avenida Liberdade Hotel

Address: Avenida da Liberdade, 28, Lisbon 1250-145, Portugal
Phone Number:
Location: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access
Hotel Style:
#4 Family Hotel in Lisbon
#5 Luxury Hotel in Lisbon
#6 Romantic Hotel in Lisbon
#9 Green Hotel in Lisbon
#11 Business Hotel in Lisbon
Price Range: $159 - $382 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Heritage Avenida Liberdade Hotel 4*
Number of rooms: 42
Official Description (provided by the hotel):
Offering a bridge between modernity and the past the Heritage Avenida Liberdade Hotel is a space that is truly urban, Lisbon and Portuguese, that enriches the city's heritage. The Restoration maintains all elements of the 18th-century facade on a project of the internationally famous architect Miguel Câncio Martins. The location makes it incredibly convenient for the old city, on the corner of the exclusive Avenida da Liberdade and the ancient Largo da Anunciada. ... more   less 
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Also Known As:
Heritage Av Liberdade Lisbon
Heritage Av Liberdade Hotel Lisbon

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