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“Warm atmosphere, excellent staff, great location”

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Heritage Avenida Liberdade
Ranked #3 of 247 Hotels in Lisbon
Certificate of Excellence
GreenLeadersSilver level
Athens, Georgia
Level Contributor
127 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Warm atmosphere, excellent staff, great location”
5 of 5 bubbles Reviewed August 24, 2013

This is really a wonderful hotel. The hotel is small and in a great central location. It is very near a couple of metro stations so it is accessible to many parts of the city. It is also very close to the Rossio station with the trains to Sintra. We stayed for 9 nights. The room we had was large and cozy, with very high ceilings and large windows. The bed was a bit soft for my taste and the hotel really needs to invest in some light down comforters and better linens (the scratchy blanket was needed, but very uncomfortable). The staff is very friendly, knowledgeable and helpful. The breakfast is well worth the cost and the tea bar (which needs some basic black teas) and port in the lobby was a very welcome touch. Highly recommend!!

  • Stayed August 2013, traveled with family
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Helpful?
Thank crucifer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeritageLisbon, General Manager at Heritage Avenida Liberdade, responded to this review, August 27, 2013
Dear Guest,
Thank you very much for your kind words about our Hotel. We are most grateful for your feedback which help us to monitor and improve our service continually.
Concerning the bed being a little soft for your taste, we have the possibility of changing the firmness of our mattresses during the guest’s stay. You just have to let us know if you don’t like the way it is and we will happy to adjust it to your preference.
We are looking forward to welcoming you back in Lisbon and provide you with a totally satisfactory stay.
Yours sincerely,
Diogo Laranjo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,471 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (249)
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usa
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed August 22, 2013

This is a small hotel in the heart of Lisbon. It is comfortable, reasonably priced and the staff are extremely courteous, knowledgeable and friendly. I may forget a name or two but Carlata, Patricia, Josef and Katia come to mind. The breakfast is excellent and the rooms are spacious and comfortable. And even though it is on the main street the rooms are quiet. My wife and I would not hesitate to stay there on our next visit---Nazir

  • Stayed August 2013, traveled as a couple
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Helpful?
Thank nazzoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sutton, United Kingdom
Level Contributor
150 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 bubbles Reviewed August 20, 2013

This hotel was just lovely. From the moment we arrived we were warmly welcomed and treated very well. The central location allowed us to experience the best of Lisbon in the small time we had there. There's a tea station in the lobby which was a lovely touch with a selection of loose leaf tea at any time of day! The pool area was lovely and clean with the jet pool and nice loungers. The staff helped recommend bus tours and booked tickets for us which was helpful as well as always being able to recommend locations to visit or restaurants to eat at! The whole family had a great stay, all three rooms we booked were tidy, spacious and had brilliant bathrooms. Would definitely recommend and rebook if visiting Lisbon again.

  • Stayed August 2013, traveled with family
    • Value
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Helpful?
Thank Lils B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed August 18, 2013

My mother and I have a Mother/Daughter Trip ever year and this year we decided to visit Portugal. In Lisbon we stayed at the Heritage Av Liberdade. We were both very, very pleased with the decision. Overall, it is a gorgeous, quaint hotel situated in a PERFECT location. It was close enough to all of the action and sights to be seen, but far enough away not to encounter the noise of what I would call "downtown" Lisbon. We were able to walk just about everywhere! Even when the staff recommended that a taxi might be best, we still walked to most places within reason.

The staff was great! Extremely nice and helpful and spoke English very well. Upon walking around the city for 3 days, we decided we were happiest with the location of our hotel. There are a number of hotels right in the heart of the action, but with the late nights in Lisbon, these tended to be very noisy areas. For a young group of friend or a younger couple, those might have been more ideal...but not for us. Particularly since we were literally a 5-10 minute walk from these areas.

The one complaint we had was the functionality of the AC in our particular room. We were in room 62, which again, was a very nice gorgeous room with great views. However, it was on the top floor, in a corner with a lot of sun exposed surface. The room did not get very cool. The temperature in Lisbon is nearly 100 in the month of August, so walking in to a warm room was very uncomfortable. Unfortunately, there was nothing that could be done to the AC, as it was on as high as possible. The staff provided an oscillating fan that worked wonders. We kept the bathroom door closed (it was quite a large bathroom) as to not attempt to cool unnecessary space. At the end of the day, it worked out. The fan worked just fine.

We opted out of the Breakfast option at the hotel, which was 14 euros a day, per person. There are so many small cafes that serve such great pastries and other options, that we were able to eat much cheaper every morning.

If visiting Lisbon again, I would absolutely choose this hotel again and would recommend it to anyone going!

Room Tip: Not sure if all of the rooms on the 6th floor have the same issue, but room #62 has vaulted ceilings...
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  • Stayed August 2013, traveled with family
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Helpful?
1 Thank Mara W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarcelles, France
Level Contributor
79 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 bubbles Reviewed August 17, 2013

We actually booked twp nights in one of their sister hotels in Lisbon, but when we arrived , they were oversold and asked if we would be willing to stay at Heritage Av Liberdade with same conditions. As they were right across the avenue, we agreed. The staff at Heritage Av Liberdade welcomed us very warmly, and to our surprise, the lovely assistant manager, Katia, upgraded us to a penthouse suite! The room was amazing, overlooking the city and the Castle Sao Jorge. The bathroom was immense, complete with bathrobes and slippers. Everything spotlessly clean and tastefully decorated. Complimentary porto and apples in the room. Air conditioning was just right. Breakfast the next morning was wonderful with so much choices, even pasteis (traditional little custard pies.) The front desk staff were always very helpful, every one of them. The location is within walking distance to metro, bus and tramway stations, and funecular to Bairro Alto. A very good seafood restaurant just up the street (Qebra Mar.) Check-out at noon is also a plus, as you can take your time. We didn't have to leave for the airport until 4pm, so they kept our luggage for us the last day after checking out and even let us take showers downstairs in the gym area before heading for the airport. The staff at this otel really made us want to come back again, which we will definitely do next year!

  • Stayed August 2013, traveled as a couple
    • Value
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Helpful?
1 Thank willowcat95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swindon, United Kingdom
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed August 13, 2013

A most lovely hotel, superior in every way. From the moment we arrived to the moment we left, the service, the ambience and the peace and quiet were of the top order. The welcome we were given on arrival set the tone for our stay. The room was super, clean and tidy, with a very comfortable and spacious, spotless bathroom and a lovely little balcony. The free tea in reception was a revelation with a fantastic choice of types (the port was pretty good to) . The little gym and pool area was very relaxing and a good place to start the day.
We were room only so cannot comment on the food but would expect it to be pretty good, in line with everything else in the hotel that we experienced.
As for Lisbon, what a great city. Great buildings, good bars, smashing restaurants with good prices if you get off the beaten track and some very interesting and diverse museums. All in all, a great stay at a top class hotel in a top class city.

Room Tip: They are all good, just upgrade to the best you can afford.
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  • Stayed July 2013, traveled as a couple
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Helpful?
2 Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brussels, Belgium
Level Contributor
69 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed August 10, 2013

i spent two nights in the hotel in august 2013... I was with a small group of 7 people; our plane was late, we had a special request for a children etc...The service was nearly perfect, nothing wrong to say, they helped us far beyond what you can expect from an hotel... Very comfortable rooms, from the breakfast to the kindness, everything was perfect (or near)... they pushed the service to offer a apple and a pc for the guest...
With 7 people and 7 different requests we pushed a little bit the hotel and i have only one thing to say ... Bravo, they smiled all the way, we felt a real professionalism; and all this with a true smile...
The situation is perfect (close to almost everything), it is a luxury hotel, sure you can find cheaper, but with a small pool, a perfect location, fantastic beds (rooms with a true charm), a so good service etc... it is one of the best quality price i have ever found..

Room Tip: don't hesitate to ask for a room on the first floor they have a very good isolation
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  • Stayed August 2013, traveled with friends
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank gvincke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Heritage Avenida Liberdade

Property: Heritage Avenida Liberdade
Address: Avenida da Liberdade, 28, Lisbon 1250-145, Portugal
Phone Number:
Location: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access
Hotel Style:
#3 Luxury Hotel in Lisbon
#4 Family Hotel in Lisbon
#6 Romantic Hotel in Lisbon
#9 Green Hotel in Lisbon
#11 Business Hotel in Lisbon
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Heritage Avenida Liberdade 4*
Number of rooms: 42
Official Description (provided by the hotel):
Heritage Avenida Liberdade is a small boutique hotel in the historic center of Lisbon. Located at Lisbon's main avenue - Avenida da Liberdade - this 18th-century townhouse is decorated by the Portuguese architect Miguel Cancio Martins. Subject to careful rehabilitation the hotel has come back to life by dint of a project of a unique nature. ... more   less 
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Also Known As:
Heritage Av Liberdade Lisbon
Heritage Av Liberdade Hotel Lisbon

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