Stayed at this hotel for a couple of days last week. From the outside it looks nicely decorated.
When I checked in, the receptionist was unhelpful and dismissive.
I was told there were no rooms available at 12pm and to come back later despite having a booking.
I returned after a 2 hours to a huge queue and had to wait a further 30 minutes.
I was give a key to a twin double rear room which faced a huge network of train tracks.
The noise of the trains rushing by is regular and throughout the night.
The beds are hard and the pillows are terrible. There is no wifi in the hotel.
They had problems with hot water in the morning and they will not provide any travel adapters (just in case you forget yours.)
Finally - their lift system is useless - it seems to only pick up from one floor at a time - so you can imagine the nightmare in the morning rush (better to take stairs if possible!)
I've stayed at a few hotels in Lisbon and this by far is the worst for service.
Hope this helps.
- Official Description (provided by the hotel):
- Hotel VIP Executive Arts is a modern 4 star hotel with 300 rooms (including 11 suites), which combines design, hospitality and a good quality service, in order to meet its guests needs of comfort and wellbeing. Featuring eight meeting rooms and a modern auditorium, the Hotel also offers a full range of restaurants and parking for over 500 cars. Hotel VIP Executive Arts is situated in the Parque das Nações quater, the new business centre of Lisbon. In a dynamic and modern urban centre, you can find, within walking distance of the hotel, the Congress Centre of Lisbon (FIL), a vast network of recreational services, as well as privileged access to Lisbon International Airport and an extensive transport network. ... more less
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- Also Known As:
- Vip Executive Arts Lisbon
- Vip Executive Arts Hotel Lisbon